Story Cannabis - Grand Glendale

So my order was cancelled and Leafly doesn't have a system in place to tell me why. They did however text message me about the cancellation at the number on my account. Upon arrival at the store I was informed that my order was cancelled because I failed to respond to a text message from an employee. I did not receive a message because he sent it to the wrong number. When I informed him of that he argued with me that I needed to update my number with Leafly. I showed him that Leafly has no problem contacting me because I got the cancellation notice. I changed the subject and finished my purchase because I wasn't going to let someone who can't recognize and copy down 10 numbers take up anymore of my time. When I got home I checked my Leafly account and as suspected my number is in there correctly. Please train your staff better than this.

short 10 cent. on my order had too walk too the car an get ten penny's only do Black people tho

When I first arrived at this dispo everything seemed alright, some of the workers knew what they were talking about but most gave the wrong strains and some even had no idea what the difference is between sativa and indica is. Honesty, I wouldn’t go here . It’s got over priced flower and rude representatives .

I have been going to Nature’s for well over a year. Even though living outside the city they were my go to. Not anymore. Their delivery system is a joke. I have done the delivery option somewhere between 7-10 times. Each time there is some kind of issue. Their “delivery within 2 hours” is completely bullshit. I can place an order when they open and it still won’t arrive until 4+ hours. Spoke with Justin btw. Wasn’t helpful either.

this is my third review of this month. each new delivery I told the dispatch to make sure that my flower packaging date wasn't any longer than a couple weeks old. unfortunately this is the fourth or fifth time I have ordered delivery for flower and the package date is 6 to 8 weeks old. soon as I open it, stick my fingers in there to touch the flower and it crumbles crumbles crumbles. so you cannot tell me that having flower sit in a jar 4/ over 6 weeks doesn't affect the potency or the appearance of touch. I'm very upset but I'm still going to keep ordering. But the next time if it doesn't have the correct packaging date I'm just not going to accept it and I will just have to suffer without any flour because of this company.

So I went here on 4/20 I had came in the day before getting flower which the app said was testing at 20% + I got 3 different strains in total all three supposedly ranging from 21%-24% Wasn’t until I got home that I saw the packages were labeled 12%-15% The product I received on 4/19&4/20 were both low THC when the app said otherwise I know it’s not all about the THC percentage but this weed sucks I tried all 3 strains and each has very little potency I feel like I’ve been lied to and jipped there are plenty of other dispensaries that I go to in general and I wish I would’ve spent my hard earned money at one of those places. I would’ve never bought the amount I purchased and spent what I did for the weed I got. I’m very very very disappointed. And probably won’t be coming back to natures anymore Which sucks because the customer service is amazing and the atmosphere is great too

Was verbally abused by the security guard because another patient blocked my car- so I could leave. He called me crazy multiple times and to calm down. And to call the crazy House. I was super anxious cuz I was in a hurry and my dog was in car. And I’m a medical patient. He continued on for a long time and even walked the lady out who blocked me in and told her that ‘Karen’ here is crazy and upset cuz you blocked her in. He just kept on and the store manager just watched smoking her Vape. And laughed with him when they walked in. Disgraceful way to rest someone picking up their medications

This story did me dirty and they don’t seem to care much. I purchased a gram of drip oils concentrates that clearly has mold growing inside the jar. After returning the product, the bud tender agrees that it is in fact mold. The manager claims that it’s a normal color and they would not do a return or even an exchange. This is bad business practice considering this is not even a safe product to consume. I would stay far away from this dispensary because they don’t care about the safety of their patients.

I dont think they like older ladies at this store. Every time I come it gets a little worse. I checked in same time as 2 gentlemen and they were called right away, got their stuff and were gone, I walked around a little while and then sat down to wait. I watched customer after customer leave but no one called me, I watched the bud tenders walk by and look at my card sitting in the stand but no one picked it up. Everyone was just kinda blowing me off so I stood up and said under my breath this is enough and was getting ready to grab my card and leave when a hard working bud tender finally grabbed it and called me, apologized for how long I waited to be called, if he (Derek) wasnt so nice I certainly would have left. Not sure I will be back, maybe I will go back to the Phoenix store, longer wait and drive but I was never treated this way there. You have some hard working people in Glendale but you also have a lot of people hardly working too, you need to fix this as its no way to run a business.

They have the worst and slowest service in 112 degree weather and it’s not right

I came here very excited for the 10 grams of shatter for $100 what I received is Unsmokeable trash. The shatter has no taste or smell and doesn’t even get you high when added to the banger it sizzles. I’m to scared to smoke it or make edibles. Just lost $100 and no meds for the week. Thanks natures medicine.

Beyond a waste of time and allotment. After standing in line outside for an hour. No joke. And watching the manager balance a broom on his hands also not a joke. I was paired with an employee who knew nothing and required to run and get clarification from the back on everything. I was told I am not a new patient (due to me going to the original natures. This isn’t listed anywhere. But ok. So no to the bogo 8th for first timers. Then once I picked out my strains she says “oh no well you do get free preselected 8th “🙄🙄 umm okAy what is the strain. She names it. I agree. She AGAIN runs to the back for the 4th time. Comes back starts weighing things out and at the end let’s me know it’s shake. Literally powder. I was pissed. If you’re broke and have nothing better to do with your day and for some god awful reason can’t make it 5 more miles to the original natures then come here. But if you don’t just smoke dirt to get a buzz then avoid this place at all cost. It’ll be a cold day in hell before I step foot in that place.

Can I use my 1st time deal even though I’ve used it at the other natured medicine?

Been here a couple times and everytime it is just dry weed that is harsh to hit. They aren't practicing social distancing they don't sanitize the tablets that patients use to search through their product all you see is just finger prints smudges on the tablet. The customer isn't great by any means. No seems to be educated enough to know the products they are selling. There a better dispensaries in especially in safer areas. Don't bother with this Nature's Medicine.

I am a budtender and my wife and I both have our cards. she has anxiety so I usually go to the dispensaries but she wanted to pick out a half ounce. I am sad to say that the budtender ripped my wife off in dollars and quality. She deprived my wife of a discount so she would not have to trim a deli half oz. i am truly disappointed, her name is Hannah.

Broooo I’ve been to this locations multiples times before they went recreational & now they think that cus they are rec they can treat the patients whatever. They tried to deny me in cus she couldn’t scan my card & I wasn’t carrying my id but I stay way west & accidentally forgot my wallet & again it’s not like this was a new check in but they were just tryna deny my service & money cus they think they too popping like every other dispensary that went rec. Thank God I was able to toss my passport to em cus how tf u gonna deny someone who forgot they ID one time when they always come here!! Never again tho

Front desk is very rude!!

This places delivery is a joke they always fuck up this time had half my order and it was open lady on the phone rude as hella theh always mess my order but everones else is fine

If you've been to their other location they won't give you a new patient special at their new one unlike other dispensaries in the valley. Wasted my time on a hot afternoon to find this out. Should be spelled out explicitly in the Deals or About section. Only two umbrellas and extremely hot outside with no water, be prepared to sweat and be uncomfortable. No social distancing at all with their new setup. Good luck!

They called me a few times to verify my id and because a product was out. I answered both times. Then they cancelled my delivery without notice because the driver didn’t want to go where I live. Very bad customer service, everyone I talked to seemed too medicated to offer any assistance.

The flower smells like hay. Im a medical patient and so are a lot of people walking through the door. Who do you think you are selling anyone medical cannabis of this quality. Take yourself seriously. You have a medical cultivation license. This shit is disgusting and smells like wet hay. This isnt usable medicine. I bought the apollo haze and the rest of it should be thrown away and anyone who has been given flower of this quality shoud be notified of a recall and you should throw it away and refund them if you want to be respected as a dispensary. I will not reccomend this to anyone. I will reccomend against this place. How have you not fixed it in a year? This flower is not worth any ammount of money

I have been shopping with this company for at least 7 years . This new location has rude staff. I have always followed the rules one day I have ptsd asthma anxiety I couldn’t keep a mask on you’d thought I robbed them I was treated so horribly. The so called manager laughed I took it off said there it’s off I’m leaving taking my $ somewhere else. She said good. This location check in lacks always never friendly slow no one there . I have sent my daughter cousin friends all have texted bad place bad experience I’m like no way I been going years well I have seen it so I’ll take my money to a friendly place a place that has product in. So worried about covid no way 6 feet apart in back while waiting . Sad your staff is not good like staff is at McDowell you can build locations but trying building customers for life. That keeps the wheel going. This way your wheel is slowing down cause we all talk it takes one to tell one to tell three thousand. I’ll never come back again I left in tears upset . I’ll pay more but it’s worth it for service. Might learn get more with honey !

The shatter is cheap but taste horrible. Would not recommend 🤢🤮 #KakaInMyMouth

nice new dispensary. Long wait times, even an online order will get you a 20 minute wait once you are inside. this place and its employees need lots and lots of help on how to run a business. lots of chit chat among employees and customers