YiLo Superstore - Thunderbird (Med/Rec)

The quality of weed is dry and harsh. Theres no real consistency here. Hundreds of specials on cheap weed but none of it is any good. Customer service is a like the weed. Dry and harsh. You guys arnt exactly too used to the customer being right, probably because all of your customers are either not smart enough to get quality bud for the price (10$) or are chewing you out on a daily for going home with street grade medicine. Pretty much everything you guys are doing is wrong.

Thought i'd give this place a shot, and was very disappointed with the flower quality. My flower is extremely dry, and burns with a harsh yellow smoke, accompained by a bitter taste. Would not reccomend and will definitely not be returning.

I've been to much better quality as well as customer service at other dispensaries compared to yilo. It's almost as if all their so called different strains all look and tastes the same as old stale flower. Kind of like the budtenders as well. I give it a 1 of 5 stars.

I wanted to remind YiLo that reviews are a source for customers to get a real perspective on what to expect as far as price, customer service, and quality. Although it is beneficial for brownie points for the business, good reviews should be earned by a good experience. I called in advance to make sure they had what I wanted, but when I came in, it was another story. All yilos bud is prepackaged so the two grams I asked for over the phone, could only be sold to me in an 8th for about $34 which was exact amount I had. The new patient discount was very minimal, a prerolls or a single edible, a ten dollar discount if that. I asked if I could just get the strain i came in for since I was misinformed and perhaps just give up my new patient discount to accommodate the two dollars I was lacking. After asking budtender, Minyon, she declined and I asked to speak with a manager. She said, "Hes going to say the same thing." Again I asked. I spoke with the manager about the whole situation and he went to the back to see what he could do. After he was back there a minute, the BT went back, odviosly to me to discuss the situation further with him as she was agitated. A few minutes after she come back out, the manager follows and say he will accommodate me if I write a review and mention his budtender, Minyon. So I am. I provided another star because I'm thankful the manager accommoded me. His behavior showed good customer service and blissful ignorace and genuosity toward his employee. But I think he set his budtender up for failure to ask me to write a review about her, since I didn't have a good experience. I would not recommend this dispensary.

Honestly, this place is crap. I am reading these reviews and obviously these people don't go anywhere else. their deals suck as they over charge the crap out of their products. I've been here 4 times and each time they are out of what I'm looking for. bottom line: if you want to pay $$$ for seedy, stemy flower then this is your spot. I have compared prices at other shops with the same strains and they are ripping you all off. NEVER coming back ...👎👎👎👎👎

Needs a new direction, for such a hot brand with a prime location I just really wish it cared more about customer relations. The flower was pretty dry and crumbled to dust, I'd rather pay $5 a preroll down the road

shut up at 9:44 p.m. on a Friday and was told no more patients wtf yilo bs customer service

Oh god this place I have found cheaper meds and better meds at other places don't bother going here they have quantity not quality

Why do we card holders have to pay more because its recreational. Last week we had strains cheaper then 40. Why do we have to pay more and get screwed outbof paying for our cards thats wrong. The streets have cheaper deals and the SAME flower or whatever you buy.....lol

so I don't know what this dispensary thinks but closing 20 minutes early "because they're full" is bullshit. who the hell ever heard of not letting patients in the door because there's too many? this is not the first time they've closed the doors early and I'm kind of getting sick of it. get some new management

Now that they have gone rec, they took away some specials, they could have kept them for medical but decided to remove them. They don’t care about their clients that have always supported them. Shame really. I support rec, but I won’t support yilo anymore. I know they won’t miss me, but the 1000’s a year I spend years will support other facilities that are treating their clientele that has kept them going before recreational. Shame because the employees are pretty cool. But ownership is lacking. I hope they get bought out by a better company!!

Not a lot of choice on flower and pricing. If the receptionist Misty is there expect a rude greeting. I would not recommend this place to anyone.

FALSE ADVERTISING. first time patient discount does not include all Yilo products. Don't waste your time.

I kinda believe these people are crack heads everytime i order its always a problem and the bud tender is always mumbling under their breath i wouldn't reccomend to anyone.

I have been a loyal Medical customer for some time. I have always had great quality and service. With the recent change in laws, it has opened this dispensary to the public. I was highly disappointed to find that patients and public are now checked in together, in the same line, people were allowed to pack the place during a psndemic, some permitted to enter and purchase mask free, children running through the parking lot with no supervision, and most disappointing of all, no priority for pre order or patient status. I waited an hour to be served a leafy order, placed 7 hours prior.

This place has no plan or standard for social distancing. They fill up the lobby with no regard for the health or safety of the patients. Rude management. No security. This place is a mess!

so let me start by saying, the budtender with shoulder length blonde hair was very nice when my friend and i were in there tonight. unfortunately the girl at the front desk AND the girl who ended up being our actual budtender were absolutely wretched. the girl at the check in counter acted like it was the biggest inconvenience for her to have to check me in as a new patient, after having ignored us completely when we first walked in as she was showing something in one of the glass cases. she was taking a phone call during the process of entering my info as well, she was very short with the person on the other end, all the while awkwardly making direct eye contact with myself and my friend as if she were addressing us, not the call. when i didn't hear her clearly and asked her to repeat herself she gave me a pretty ugly face lol. my bad?? definitely my bad for going here, i won't be again. budtender was short with us as well. had absolutely no input or anything to offer when my friend and i were debating between strains, didn't explain anything about their menu despite my being a first time patient. she seemed impatient throughout the whole transaction, and when i asked for a gram of a strain that unbeknownst to me is only sold in eighths, she gave me the total and i questioned the price for "two grams". she shoved her finger at the menu and pointed out where it says what's available in what quantities, caught attitude. i'm so bummed out, this place looked super cool and i LOVED the artwork in the actually dispensary side, but the customer service skills were obsolete

Been coming for a few years now I went today and their was a very long line due to legal adult sales. I was picking up an online order. Disappointed that I was told to wait in the long long for the online order. Also disappointed there by is not a separate line for patients. I left without picking up my online order as the line was moving very slow. I went to my other dispensary, medical only, and was in and out in 5 minutes. I did an online order to save time. If they won't separate patients and legal adults, they should at least honor the online orders in some respect. Not sure if I will be going back. I hope they change their policy as I do enjoy the shop and people.

Horrible establishment. Replace the manager.

the quality of flower is very questionable unless u pay the highest price and even that's no better then u can find everywhere else in the valley... I would never recommend yilo.. there is 2 other dispos in the same area with WAY better quality and pricing... do ur research...

I would not waste Your time, they put everything in little sample jars, pretty much everything you ask to see, no matter which shelf it comes off of smells like lawn clippings, with their "specials of the day" resembling to worst grown brown garbage I've ever seen. I was able to find something that did'nt look or smell too bad, decided to get some and try it, well what You see in the sample jars does not look like what you get when you open the pre-packaged and sealed container when you get home, just more bait and switch, not nice! The staff consists of what seems to be a bunch of high school kids, who know little or nothing about the products. Do not waste your time, there are far better options, this place is a joke, poorly managed, with sub-par products!

If I could give zeros I would, this place sucks. From check in (15 min process) to the lack of budtenders and the quality of their products. Everyone here is SLOW AND INCOMPETENT plain and simple

Flower was so dry, it turned to dust in my hand. Tried to smoke smoke but it went up like flash paper. I was stunned! Thought it was a bad magic trick. Tried to rehydrate with fresh paks..lmao. Would never even drive by this place again.

I am disappointed every time with both the quality of the bud and the service. The bud is crumbly and dry, regardless of what I pay for it I feel like it's the bottom of the barrel every time(not just the cheap stuff!). As for the service they are pretentious and vague and I always get the impression that I'm putting them out whenever I have a question. It's convenient because it's open late but I definitely will try to plan ahead given all the new dispensaries that are opening up in the area