The Mint Cannabis - Mesa (Med/Rec)

I'm extremely disappointed in Mint's response to COVID19. I go there almost every single week and now they are forcing MORE physical interaction instead of encouraging distance. I was hoping there would only be a few people waiting but when there's 15 people outside all standing shoulder to shoulder, that's asking for sickness to spread. I'm a healthcare professional and already risk enough exposure. It's poor practice to be encouraging walk-ins only. every other dispensary is encouraging online/leafly/delivery orders. Even offering incentives. But here is Mint unfortunately encouraging and promoting social interaction and the spread of illness throughout our community. Such a disappointment.

Irresponsible and horrible business concept for this Covid 19 situation. No online orders, only walk in during 420 (real safe guys). So come wait an hour in line with a bunch of random people, to find out they are sold out of what you want or even better they never had it, because their too lazy to update the menu! You need new management because this is the most irresponsible, time consuming, unsafe, and frustrating process that i have found that any shop has implemented due to this pandemic.

I come all the time, but this last visit will be what my review is based on. I came in for the Apollo pods. Told the budtender I planned on buying 10. I asked if there were any flavor options and that I would need to know the thc %. He said they had several options and laid them all out before me. Only he did not lay out pods, he laid out cartridges. I explained I wanted the pods and he then seemed frustrated with me. He went searching in the back and came back which ten bundled pods, stating they were all that was left and rang me up. I asked if I could see them and apparently I couldn’t look at what I was buying. I ended up spending over $400 on a blind purchase. When I got home, I learned the pods had significantly lower thc percentages in the 60s, when previous ones I had purchased were in the 90s. I called to speak with a manager who stated she had little to no control and was only authorized to issue refunds on defective merchandise. I believe my ten pods that I spent hundreds of dollars on coming in at over 20% lower thc than usual IS defective in my book. PLUS it is an indica when I was hoping to purchase Sativa. I explained I’m kind of SOL if she didn’t help me out because that used up my allotment. She said this would be the owners call. She took my information and said an owner would call me. No one ever did. This is poor customer service and failure to be accountable for your actions and product. I am now stuck with meds that do not work for me and a depleted allotment. While I truly appreciate the free prerolls I was given for spending a certain amount of money, they also contributed to the reduction of my allotment. Please try to get more variety of your Apollo pods and it would greatly help if your customers knew what they were buying before they leave the store.

No Leafly orders during the pandemic? Walk in orders only? SMH you should be encouraging express ordering to prevent lines and help promote social distancing. Shame on you!

Budtender not very polite or knowledgeable. If you do not ask for the deals going on they do not tell you about them and let you walk out the door paying full price.

the pre package 8th are between .7-.5 of a gram off. so when I bought 4 pre package 8th I was 2.4 grams short. thats some real bullshit and false advertising. you guys need to check it out asap before legal actions happen! and no I would never recommend this place , they will short you your flower!

I hate that I even gave this place another shot. THE WORST!!! Budtenders there are not great. Medicine is nowhere close to decent and is overpriced. They care NOTHING about patients and you can see it on display there and also feel it in your wallet when you get home to open your product. Stay away from these snake oil salesman.

theyre employees lie and tell you you can use first time patient any visit and then not let you use it when your ready. all staff lied. manager would no honor their employees lies. waited out in the heat for 30 min to be lied. dont waste your time here. never get my business again

The mint mesa hands down has the worst people answering the phones, which for the people who are calling, it's the first portion of an entire experience or maybe no experience due to being told something is out of stock when it isn't or that some thing isn't on sale when it is to name a couple. Thank goodness they have management that at least know how to get the job done right, and do it. Long story short I was very clear with my budtender who is either incompetent or just lies to try to screw customers, cashier 30304, I was very clear about shopping the bogos and went with the 3pack of wtf blunts which are average but I suppose worth it bogo free. I believed him he seemed to be responding when he "helped" me he brought out 4 packs too different strains but I get outside and have one pack of blunts, I call and ask if they are bogo and don't say I was just there, she gets someone else who quotes the reg price, I say I kno the price are they bogo for Father's Day they get another person who tells me only the singles so I ask for a manager and I can't spell his unique name b it he looked up their website as I had, and saw that my eyes work and so do his. Told me to Go ahead and come in to get the other 3 pack no questions after that didn't make me open my bag, handled the mistake of the budtender and the lazy dont take pride in their work and don't care what they say to a patient on the phone whether it's even true or not. Despicable and disgusting and it's not the first time.

The staff is loud and obnoxious. The bud tenders rush you to pick products and are not sincere with recommendations for selecting meds that are available to the customers. From my end, they are too concerned with profitability and getting patients in and out of the store. My recommendation for the Mint dispensary — respect your customers patronage.

If I could rate this 0 stars, I would. Dry flower and horrible customer service. Freshest flower was 12/12/2017? That’s 5 months, my flower was practically powder. Don’t let them pull a fast one on ya, check your harvest dates. Wasted my time coming here and if I wouldn’t have checked, I would have wasted my hard earned $$$. This mint should have stayed in Tempe

I'm a disabled veteran with prosthetic leg and have serve damage from being shot twice I had to stand out side for over a hour in serve pain and discomfort .If you can may it easier for all disabled veterans please consider a way to help all of the veterans with disabilities I served 22 years in the Marine Corps Gsgt. Frank Montoya USMC Scout Sniper

The fact that they are currently not taking phone/online orders and they have 10 registers open and it’s taking 15 min to get through 1 person. How slow are you and what the fuck is going on inside where you can’t get people in and out when all you have to help are the people in line since you’re not currently answering phones or taking online orders, ridiculous

it's 420 weekend so I stopped by. it's walk in only so I assumed they would have some sort of safe practice for patients to enter the store. when I arrived there were at least 30 people out front in a crowd. I called to see if there was a safer way to get my medication. The girl said no it's walk in only and it's four twenty weekend (in like duh tone). Just cause it's four twenty doesn't give any one any right to be irresponsible during covid. Some of us at actual medical patients, and we need it more than the stoners. Check your priorities. This is really bad.

during my lunch break i ordered from the mint. got off work and went in a few hours later and they said my order got canceled because i took to long to come pick it up.... i got there at 430 pm....never had that issue before but because its money over patients they will cancel your order and sell your stuff to someone else.....without letting you know this change was taking effect. so unless you plan on running right in after you order they will cancel your order after like 2 or 3 hours......i did not pay the outrageous fee to have my card to be treated like this. rec ruined weed all accross the boards.

literally one of the worst dispensary's in the 480,,... the staff here sucks.. all they want is your$$$.. the flower is dry and pre packaged. and pre rolls run and are nothing but crap shake.. oh and I went in for my ftp. and bought a cartridge thinking I was going to get my free battery.. and the lady waited until I was ready to pay to tell me they were all out of batteries..get this... she tells me there's a smoke shop across the street.. WTF!! na! I want my dispensary battery that I should have gotten with my purchase.or I would have e Never bought the cartridge in the first place.ob this was 2 weeks ago. they still don't have the batteries that they give out for ftp.. they have batteries but not for your ftp. WTH what kind of business is this

Ive been a regular at this location for some time now and i am upset with my visit today. normally small things i just blow off and move on but today hit me sideways so i came to share with ya'll... Alexander was my budtender this afternoon and when i walked up i was greeted and asked what brought me in. cool, i came for the special. And this is where it all went south. your job as a budtender is to guide me the patient/buyer through the buying process. so why do i have to ask the deal and then tell you what leafly and your giant dry erase board out front says? how is it you dont know you ran out of the daily special two hours ago? i understand you ran out but have an idea what your deals and inventory are. then they had a special that was not clearly writen on previously said message board, stating spend 75 or more for free 100 mg hummus. dude didnt offer so i asked and he seemed upset like oh yeah we got these over here. ok what are they? uh hummus... ok what flavors? uhh... like bro wake up and have some coffee before your shift next time.... last but not least the flower i was shown for the ariz in a plastic container, i acctualy got a bag of what doesnt look anything like the flower i was shown. Mint let me down this time and i hope this doesnt happen again.

worst run dispensary in the area shit service and shit employees don't waste time waiting outside in heat or believe the bullshit the staff tell you because apparently they make it up as they go.

I came to this location yesterday and am satisfied. Just came in to get the first time patient deal. I had the rig from the first location FTP deal that broke, and I wasn't interested in getting another so fragile. I wanted to take full advantage of the deal and got flower instead. Even though I don't consume flowers, really. I would appreciate an alternative such as a slight discount or something for patients in the future. I got the Master Kush and Bluezzz. The flower is on par with most dispensaries out here. Mostly popcorn, a little dry. Not terrible. Prices are high, so even though this is my closest dispensary, I don't think I'll be here often.

Went in to get charged the wrong item didn't notice till i got home when i got there they had me wait for a manager for 30 minutes while she was at lunch that was the 1st time now today i went in for item 9 labs 40% they never even gave me my 40% off when i called basically told me that it wasnt a forsure when i go back that they will reedem it so this is the 2ND time spending more money with them then intended to

so Glad they still have daily deals for Med patients & hope including rec service doesn’t make them greedy like a lot of others who now care more about Rec profit$ than people they are there to help. It’s sad to see how quick this 420 scene has gone from weed to greed business. & how much medical patients are being affected with financial difficulties with covid Unemployment. Yet we’re re still being expected to pay more for less when we have less than ever before & ironically while the store now has more income &profit than ever before rec started & can afford to keep prices low for just Us med patients & only higher for rec. yet they still have the need for greed. I hope it doesn’t spread to the Mint. Thumbs up 👍 if you agree -anyone reading this? Anyone ? Are you with me?

I'm a medical patient. I don't smoke, but I do make edibles and I need my medicine. I'm always looking for deals on flower, including popcorn, trim/shake. The Mint had a deal on their website for Biscotti shake for $50 1/2oz @24% THC. Drove 40 minutes to get the "deal." You don't get to smell it or even get a good look at it, but one of the cs reps said it was "really good stuff." I get home and open one of the 1/2oz packs and it looks and smells like it was already smoked residue from a spent bowl...100% garbage! I called to ask if I had any recourse and was told it must have been a mistake, with an apology. I was told I could bring it back with receipt and exchange for something else. Drove another 40 minutes to be told by the "manager" that what I was promised was a mistake, and he will have to retrain the cs rep. He gave me a pack of gummies as a "courtesy." I'm out $150, but hey, at least I got some gummies :(

I am a Medical Card holder and I went to the Mesa Mint location a few weeks ago and was so upset by the way things were being done! I will Never go back and I will tell anyone who listens... they suck! It was terrible, they had a line of medical 5 of us and a long line of recreational about 30 of them. Well the security guard was a jerk with power and I mean a jerk! He was taking 3 Recreational to 1 Medical and I caught on and said something. How unfair it was and we had our medical card and medical issues, yet we had to wait longer then recreational! So the security guard said to me that he was going to let me in next, but not now and he walked away! Finally the lady inside waved me in after a long wait! It was an awful experience and I will not forget her a treatment! The pot I bought was all dried out, I hated it and I hated the treatment! ITS FINE CATER TO RECREATIONAL.. BUT BEING MEDICAL I WILL GO ELSEWHERE! Bad bad customer service with a security guard who let power go to his head! I won’t go to that place ever again!

The staff is always very nice and friendly so I kinda feel bad about leaving this...but I'm sick of the crappy experiences I've been having there lately. Curbside pickup is a nightmare now, at least in the evenings when I've been. Very unorganized and long waits. And I'm pretty annoyed about how much they have decided to raise their prices. I've been coming here about once a week for the last 2 years for basically the same thing every time, and all the sudden either last month or in Feb, they hiked the price by $20! Budtender said it was because rec patients kept buying it all...so they had to raise prices to make sure med patients still got some? It's just agitating because it used to always be a great experience and now it's always an annoying hassle. I'm writing this from the parking lot while I wait on my order and the manager just came out to apologize for the wait and clear up an issue. Like I said, the staff is extremely friendly and I've always enjoyed interacting with them. But also I've been waiting for 45 minutes. The organization and business is just dropping the ball a little imo.