The Mint Cannabis - Mesa (Med/Rec)
6/28/2020
I come all the time, but this last visit will be what my review is based on. I came in for the Apollo pods. Told the budtender I planned on buying 10. I asked if there were any flavor options and that I would need to know the thc %. He said they had several options and laid them all out before me. Only he did not lay out pods, he laid out cartridges. I explained I wanted the pods and he then seemed frustrated with me. He went searching in the back and came back which ten bundled pods, stating they were all that was left and rang me up. I asked if I could see them and apparently I couldn’t look at what I was buying. I ended up spending over $400 on a blind purchase. When I got home, I learned the pods had significantly lower thc percentages in the 60s, when previous ones I had purchased were in the 90s. I called to speak with a manager who stated she had little to no control and was only authorized to issue refunds on defective merchandise. I believe my ten pods that I spent hundreds of dollars on coming in at over 20% lower thc than usual IS defective in my book. PLUS it is an indica when I was hoping to purchase Sativa. I explained I’m kind of SOL if she didn’t help me out because that used up my allotment. She said this would be the owners call. She took my information and said an owner would call me. No one ever did. This is poor customer service and failure to be accountable for your actions and product. I am now stuck with meds that do not work for me and a depleted allotment. While I truly appreciate the free prerolls I was given for spending a certain amount of money, they also contributed to the reduction of my allotment. Please try to get more variety of your Apollo pods and it would greatly help if your customers knew what they were buying before they leave the store.