Planet 13 - Las Vegas

Third time in a row with horrible experiences here. This place is 100% concerned with money- Not customer service, not common courtesy, not the resolution of issues. Their ordering system is a joke, as is customer service training, and a website that lacks functionality and any sort of user-friendly presence. Placed an order yesterday at 2pm. Selected a delivery window from 7pm-10pm. I received a text at 7:43 that the order was confirmed. Customer service reached out to verify the order at 9:40pm. The CSR literally told me the order was on the way and was about to end the call- when I asked if this order would be late also (An order I placed 2 weeks ago for a delivery window of 9pm -midnight arrived at 2:32am), and she simply laughed and said yes, everything will be late. PLANET 13 DELIVERY OFFERED A WINDOW OF 7PM-10PM- I CALLED AND CANCELLED THIS ORDER AFTER WAITING UNTIL 2:30AM AND I WAS STILL CONTACTED BY SOMEONE AT 5:30AM TELLING ME MY ORDER WAS JUST NOW LEAVING No contact, no updated text message, no courtesy call. No options discussed on the phone. Why doesn't the delivery portal just tell the truth.... order whatever, and it'll get there whenever, and we don't really care as long as we're making money. I feel for this location and staff. Even before covid hit, every visit I've had to Planet13 has been ruined due to a lack of training, communication and planning. My experiences have consisted of -employees not being aware of local promotions -delivery fees bouncing from $75 to $125 to $100 in less than a week -a delivery system that offers a window of delivery time that is completely inaccurate -a lack of general concern for any issues And the excuse I'm offered is "sorry, we're the worlds biggest dispo" Yes- you are... so you should have your stuff together, and should probably care a little more about the local business you're driving away with each bad experience. I'll wait out quarantine to get back to supporting smaller dispos that haven't forgotten the basics of service.

This place and staff are trash. Put in an order and only took them 14 hours to call and tell me it will be even longer. All they can say was u can cancel your order( i guess less work for them is better) No one has called or even reached out. Please Dont shop here so many good places out there

I was at this location for a pop up, and received the rudest behavior ever. The security is a sensitive joke and RACIST, no argument nor word exchange had taken place. But as i come out of the restroom i am approached by 6 security griping there weapons. I will keep writing reveiws to inform people about the racist anticts that mirror the police.

im a loyal customer ive been going to the decatur store when it was open, i have spent 10s of thousands of $$$$dollers with yall, $70 for an 1/8 of OGKB 2.0, come on over $80 dollers for an 1/8 and i dont care if they give a 20% discount if your local, there prices are too high to begin with. I love million doller baby but not that much.

Wife and I absolutely loved the dispensary. First one in our stop through NV! Would highly recommend to any one passing through!

Awesome place good product always give u good deals

Awesome shop! Trevor is a very knowledgeable bud tender!

One of my favorite dispensaries in 2017. I visit maybe twice weekly always a good visit. Many strains you can't find other places the flowers always taste good, some stronger than others but all break down and burn well during a smoke. The staff are all friendly. I've interacted with pretty much every budtender they're all friendly enough and professional they always treat my dad and I well when we visit. Never had an issue, with staff or product. You can't use reward points when they have a sale... but you always earn them, so no big deal. A rated based on my experiences I recommended checking out Medizin.

Gotti is very knowledgeable.

Manager David is the best. Very helpful and knowledgeable of the product. He was fantastic!

Best price for quality in vegas. My #1 spot! Medizin gets the Vegas Weed Baron's Royal Cannagar of Approval!

friendly guys. helped my mom find cbd for the dogs

Really nice staff. Very helpful.

I have been trying out dispensaries throughout the city until I went to Medizin earlier this week. This is by far the best quality, consistency, and knowledgeable staff I have seen compared to the rest. I felt extremely welcomed my first time in and have been back 3 times already. Nothing but a great all-around experiece, bravo!

Just stopped in here last Saturday to get in on the release of BaMs new White Nightmare! The New Patient check in was a breeze~ quick and painless !! Only had to wait about 5-7 mins. I don't recall the guys name that helped me, but he was very nice, and definitely knew his products . I was bummed out that they were all out of the FREE BaM shirts on Saturday. but ......I guess if you snooze ~ you lose !! The location is convenient for me, plenty of parking. Safe area. Good vibes ~~~~

Great ! Very Fried and Atmospheric Vibes. 4 times here 😉👍🌱🌱

Best blue dream ever! I can't wait to go back! Best dispensary so far.

Love it, great help with all questions and great suggestions.

Love it!

Had a wonderful experience and had the best service . Courtesy of Veda she allowed us to have the best experience.

Alex was the shit!

It looks like the fricken apple store inside with the educated staff to go along with it. I got Luis as my budtender and he was able to put me in the right direction for what I needed for my pain. Thank you so much Luis for introducing me to this amazing synergy bomb.

First of all, wow! Amazing! This place is awesome! The pictures don't do it justice! Shout out to Luis for signing me up for the local members loyalty program. You got yourself a regular!

Thankfully it was playing mid/late 90s hip hop.