Herbal Wellness Center - West (Med/Rec)

the Walt is ridiculous. I've only seen 1 budtender in the last 30 min. I came and there was 3 people waiting and now there is over 12 people waiting.

The night bud tenders are very rude and very disrespectful. They changed the express online hours, and now they close at 9:30pm, but they did not inform anyone. I got there at 9:20pm and was told to go to the other building to check in. Then, when I came back to the other building, they were talking walk-ins, and I was told they would put my name on the list and get to me when they could. The bud tender had an attitude and slammed the door. Very Rude.

Damn Daniel😎 Im so glad he took me back and help me out, my original order got modified to perfection by him. His recommendations hit the spot, and I'm glad they have some knowledgeable individuals up front to assist so well.

Grate staff and products always on point best in town.

Fast and convenient location :)

Best dispensary in Phoenix with best bud

great place and wonderful services

Always the best quality

best ftp on this side of town. love the budtenders they all try to find you the best strain and deal

the flower is t that good but what makes it worse they are so slow u wait forever and it dones matter wat order u come in the choose who they want to bring back so u wait till they take the people back that they want too this will be the last time I go there

hey if u like carts go check em out they vapen carts r bogo 2 half grams fo 35 mannn u cant beat dat and if u like flower snowcap og is da way to go

love the friendly staff and members

Good service , good prices,

Great buds friendly staff

Hey Phx, looking for the best meds in town?? Stop by Herbal Wellness Center they have awesome Meds, well mannered employees. Stop by today and get your meds

Best. Budtender an service. And flowers. In town

Good quality

Shoutout to Isaac, I’ve been coming to HWC for years and no one is a better budtender than Issac!! He stands out from the others and really knows about customer service.

Good products and prices but the demand faaaar outweighs the supply. So much so that the employees always seem stressed and tense. The customer service is horrible. The online ordering is also a headache. Super inefficient. But the icing on the cake was when I went to check in at 9:40. The employee knew that I wasn’t gonna make it in time, he said the wait time could be around 40 minutes. So I’m outside waiting and come to find out they don’t accept anyone after ten. Instead of telling the customer like “hey man I can check you in but you won’t make it in time to actually get your meds” . Try again tomorrow. He led me to believe I was still able to get my meds. And continued checking ppl in knowing none of us were gonna make it in. And there was ppl also waiting like me for no reason . What frustrated me more was the fact I had stuff to do and sacrificed my time there for nothing. Come on. Do better. Hwc should definitely look into expanding or opening another location to split the customers. Little by little I’m starting to dislike this location to the pint I won’t come back.

this place is awesome

So slow. Decent product, staff is friendly, but slower than the DMV. Longer lines than Disneyland.

Love this place! Great service, atmosphere and great product! Staff is always friendly and helpful! Jeannie S

I really like this location! They have a good selection of flower and are very friendly and helpful.

Amazing quality and great customer service. I never go anywhere else