Zen Leaf - Gilbert

it was my first visit . the receptionist did the 1st time patient stuff and checked me in. told me have a seat and she would let me know when to go over, that perfectly fine. But when the place is empty and I'm sitting waiting for over 10 minutes before the receptionist looks at me and says "OH you can go over now, sorry" it's like she completely forgot there was a person waiting. once I got over to the wide for purchasing, that was rather frustrating. I was wanting to take advantage of the new patient special which is Bogo up to a 1/4. I explained I wanted to buy a full ounce and then get the 1/4 free. because I knew I had more than even in my allotment. the guy helping me refused to listen to what I was saying, and ended up giving me an ounce and deducting the price of a 1/4. which would have been fine if I only wanted a total of 1 ounce. but I wanted to purchase a full ounce and get the 1/4 free for the new patient special. so I didnt have to worry about going to a dispensary for even longer. since I have fibromyalgia, multiple sclerosis and rheumatoid arthritis, I like to buy in bulk so I have the medication on hand that I use to manage all of my horribly painful medical conditions. may not sound like a big deal to many but , multiple sclerosis is unpredictable and there are days that even my legs wont work, or I cant see, or move at all. so it is extremely important to me that when purchasing the person that helps me, fully listens to what I'm asking for. so i can buy in bulk for the reasons I stated above. and the level of rudeness , talking down to me like I was a dumb ass. it's safe to say I will not be returning to this location or any of your locations. and I will be recommending my friends who are patients go else where as well. there are plenty of dispensaries with a higher standard for customer service with out even a hint of rudeness.

I can't say I will never try again, but in a world full of dispensaries fighting for your business this one didn't impress me. I do love the name and the names the tiers, the Aesthetics and everything look great. What I didn't appreciate is how they run the business. it was my first time in so I wanted to take advantage of my Bogo. they only had one top-tier strain (pinnacle) as an option, or at least as an option at the moment. When I spoke with the associate he told me about his favorite strain and got me all interested and even pulled a jar out from the back for me to look at and smell, only to tell me that he couldn't sell it because the manager was holding it. I'm sure there's a reason for it like getting rid of that last strain that was sitting on the table but that seems kind of sketchy to me. what a way to bum someone out. As I'm closing out, I asked about the one gram for free Kief since I spent over $100. Not only did they not have any in stock I was told they haven't had any in over a week. Although I definitely wasn't there for the freebie, announing a deal you have but NO intention of fulfilling is BAD BUSINESS. Instead of the keif, I was given a small 25mg candy. That candy left a bad taste in my mouth in more ways than one.

This dispensary has gone down hill since Zenleaf took over this location. I’ve been a loyal customer at this dispensary for years, dating back to when you needed a medical marijuana card to come here. I have accumulated a lot of points over that time (spent thousands of dollars$) that we just magically erased because of a new policy they rolled out. I asked to speak with the manager thinking they would provide some customer service, instead I was greeted by a rude manager who looked like he was high himself. Do yourself a favor and bring your loyalty and business to a company that appreciates you. DO NOT SHOP HERE!!

This is the second time they’ve backpedaled on they’re advertised deals. This is a horrible business practice and a total disappointment to loyal customers.

Grateful Breath strain really poor this time. Small nugs, overly moist and squishy, smells like hay. Harvested 8-26-20 and sold on 2-26-21. This is not too shelf. What's up with this?

Another lame excuse for a medical dispensary. It's inexcusable when you call to confirm their Leafly inventory, "oh yeah I see at least a few of each right here" then you show up 25min later to hear "uh, are you sure you called today?, cuz nah we dont have any of that and we havent all day" They seriously said that to me. Both products were still on Leafly an hour later, as I spent my $ elsewhere. You would be wise to do the same.

pretentious and overpriced. The prerolls are rolled horribly. won't come back

Told me my order was ready, the guy in front of me didn’t have an order, so it was my 1st time here so they had to signed me up, waited in line the guy that was In front came in and got called before me. Nobody even tell me what my 1st patient deal either. The wax was all stuck to the wrapper it was mess.

every time I come to this dispensary they lie about their online deals.they over price most of their product. they run out of products the day before for deals and they don't tell anybody just to bring people in. they don't care about the customer they only care about treating their employees well. 👍 do yourself a favor and pick like any other dispensary in the area

Atmosphere was terrible. Too tense of a vibe while picking up order. Went to ask questions and was interrupted with an annoying woman telling me that I couldn’t shop due to the virus. Completely overwhelmed by the flu. Only positive thing was that I got the Sunday deal.

Bud-tender suggested a really great “ heavy hitter “ which I love. Will go back !!!

I was treated like trash for no reason Alexandra one of the heads of the store apparently started YELLING at me for the mistake they made. THEY EVEN TOLD ME this is our mistake we have to fix and can only fix when the manager is in. I RODE MY BIKE and its boiling out so I said id wait.. when I told her id wait for it to be resolved then she started freaking out which I'm still confused as to why.. asking me why I'm arguing .. when I agreed to wait until its resolved .. im gonna leave it at 5 stars because the manager and store as a whole deserves it but wow I am in UTTER disbelief going through what I just did

Gonna miss this place, they had the coolest staff but with recreational jacking up the prices here I had to stop going, zero deals and 70$ carts? I just can’t do that, I don’t see how anyone does.

2nd time in , came a long way sense I was in last , budtenders are amazing and tentative .

Too lazy to update their sent out text deals? I show up when they open and the deal is sold out. If you don’t have the product, than don’t advertise the deal. Was a total waste of my time. Now I will be too lazy to ever mention them or return there.

Been here 3 times for items advertised, they’ve been out every time I’ve gone in. Won’t be back, not going to continue to waste my time.

My pickup was a mess. I placed my order and had received the text that the order was ready. I still had to wait outside for at least 30 minutes until they got to me. What is the purpose of pre-packaging orders if you still have to wait such a long time. If everyone has to place an order online before they can come in to pick it up, why are they still processing orders when we get there? I know this is a trying time for everyone, but a more efficient system needs to be put in place.

👎

the covid-19 process is a joke. you place an order online with Leafly and then you get a text message that your order is ready and then you show up and wait for 30 to 45 minutes while they get your order ready. when you question this process, "smart-mouth budtenders tell you there's a lot going on in this world". don't care for your excuses due to SHITTY SERVICE!

Always good service, disappointed that you took away our DA discount tho.

This location does a poor job of inventory management. If you're a fan of Timeless do yourself a favor and go somewhere else because they don't carry many strains and the good ones are never in stock.

customer service is not a must here.. this is the only dispensary in the entire valley that doesn't take the cannapages coupon through the phone. you have to bring in the actual physical coupon. so for people like me who have to coordinate getting a ride from deep San tan (20 + miles from this location) to be told that there deal you were trying to save money on is actually not going to work because they don't so things like all every other dispensarys is a great way to lose business.

Menu shows a baller jar for canamo, I do a pickup order. Get there and they tell me they can’t sell the baller jar by itself and that it’s part of a pack. They don’t care about the customers here. Head to Trubliss down the street, they don’t pull these dumb games.

Was given hard time about the EDLP deals from a online order cashier. He got visibly upset when I told him the pricing was wrong at checkout. and even after everything got sorted out by one of the sweet female employees, he slammed my products (wax resin, stuff that could start leaking from that) into the bag. I think you guys should make sure absolutely all of your cashiers "bud tenders" know what the EDLPs are to avoid unnecessary complications like this. (since you guys don't automatically mark it down for some reason when I order here)