Trulieve - St. Augustine

The Trulieve products I have sampled are admirable in terms of quality—expensive, but par for the region. Email went out to customers of other Trulieve stores to invite them to the grand opening of the St. Augustine store on 1/14. They advertised 25% off for this day only & swag giveaways. I arrived a half hour after opening; the line was already out the door—very few seats in the tiny waiting room—and the wait was 1 & 1/2 to 2 hours, but they were offering to take MJID cards & slide you into the queue when you returned a couple hours later. I returned 2 1/2 hours later & waited about half an hour. They were out of one of the Trulieve standard products & offered no rain check on the discount. The so-called swag was a polyester tee-shirt; apparently they expect to bilk you further for coffee mugs or hats. Trulieve is the Starbucks of the medical MJ industry: The tip jars on the counters let you know the wait staff are just like baristas, low-paid and trained by Trulieve, not experts of any kind in the field of medical MJ. Everyone is pleasant and intends to be helpful, but if you need authoritative, reliable guidance about the specific, effective medical uses of MJ, Trulieve’s salespeople are very limited. That aside, this grand opening did not show the new store in a positive light. The Palm Coast store is much better set up to handle the volume of customers grumbling in St. Augustine today.

I stopped going to Trulieve about 7 months ago because every time that I have gone there they make you wait. I figured since the other dispensaries were all opened that things were changed but they weren't. I ordered my product at 2 got the call at 2:30 that it was ready. Showed up and checked in at 6 and left the place without my product at 6:50. Nobody has time to waste sitting around waiting to pick up an order. Guess it's better than the last time I went. There was a 2 hour wait and I did. Looks more like a methadone clinic than a dispensary with everybody hanging around outside. The other dispensaries seem to take things a little more seriously and get you in and out. Trulieve St Augustine get your act together. You just lost another customer.

Best bud tenders are at this Trulieve! Every dispensary I go to is in & out. No answering questions correctly or even just being pleasant. Britney & Eric changed that today. They were so nice, informative & did it with a smile. One thing I LOVE about Trulieve(Saint Augustine, didn’t get the same CS in Jax) is their bud tenders. Best out there imo.

Everyone was friendly. Savannah waited on me. She was extremely helpful.

Despite what many say, I adore Trulieve and this location in particular. The staff are pretty easy going and the crowd can get unruly. Kudos to them. Celeste is my favorite consultant. Excellent knowledge, well-informed and excellent service!

Trulieve has quite simply the most diverse line of products head n shoulders above the rest..Trulieve in Auggie has a old friend atmosphere with very helpful staff..Been a truliever for a year and the frequency of my ailment has reduced greatly.So thankful!!FREE THE FLOWER

Visiting from Orlando and stopped in to resupply. Zachary B was very helpful and friendly. Wish this was my local dispensary.

Coming from a state where marijuana was REC. legal to Florida is an absolute joke! EVERYTHING IS OVERPRICED!!!! I'm sorry but taking advantage of medical patients who don't know any better is just WRONG!!!! Not saying they are the only dispensary guilty but they are definitely taking the biggest advantage of everyone!!! PLEASE PEOPLE START COMPLAINING AND STOP THIS HIGHWAY ROBBERY!!!!! Go check out Liberty or Col-Care at least the prices are somewhat acceptable. SHAME ON YOU TRULIEVE!!! You will be sorry once the masses realize what pot should actually cost!!

I think you guys are awesome professional keep it up Celia VanCamp 😎

Amazing location great decorated very professional. Best quality products

Markus is always awesome!! The 5 stars I gave on Quality, Service, and Atmosphere do not go to Trulieve but to Markus! I’ve had the opportunity to work with Markus on several occasions at Trulieve and he’s always Awesome! He’s Super informative, Provides quality suggestions, treats me like a real person, and keeps me informed on new items! Honestly, that client interaction with him is really what creates the enjoyable atmosphere. I always leave with a bag full of goodies and a smile on my face~Thanks Markus, you’re the shizz!

coming from oregon this makes me sad

The cartridge Blue River I highly recommend it it was recommended to me by anyway who is my last my last trip in there I really enjoy the Indica

Nice folks in St. Augustine! Always happy to go pick up the new new.

I always enjoy working with Nomi~ She keeps it real, treats you like a real person and gives great flower recommendations. Thanks Nomi!! You’re the shizzzz!!

It was the day of my Birthday, my having just received my approval warranted a shopping trip for which I could finally actually enjoy. The front office fit me right it and were very kind & helpful., After that the gentleman that helped me was Ross, he listened to what I was looking for, got each item, told be what was available & alternatives if not available. Great Job Ross You made it easy, informative and I’ll certainly be back.

First, Anastasia S. went the extra mile to help me find what I needed. The new location is huge and it's relatively nice--I wish they'd update the store design to make it more friendly in terms of menu and ability to see the products. Anastasia made it all wonderful however so I'll return.

Eric was extremely helpful...even when the computers went down for a bit!

My medication and I get 3.5 grams I get home and weight up the 1/8 I bought and it’s only 1.7 grams and this is a pharmacy for me, and all the pharmacies ripping me off

I love the friendly staff and even enjoy conversations I have while waiting with other patients! Christina, Madison, John and the rest of the crew simply ROCK!

Love Love ❤️ Them

The staff is simply wonderful! Cody, Celeste, Danny, Mia, Peyton are caring . kind, informative and patient. Often crowded and with a full work schedule each has proven to have all those qualities. Thank you.

Always helpful. Staff is very friendly. Will be here often

The second I walk in I feel like I'm at my second home. There's Russ and Ashley ready to take my card and sign me in. Handing me a menu and of course you do an amazing job updating me on new products and store openings you guys are always smiling. I really Love seeing you both everyday. Cody, peyton great job today and everyday. You guys are knowledgeable and kind. Megan I love working with you as well. The entire store is so we'll trained. I've never had an employee here I didn't absolutely love! Rheed, Cristi, Chelsea, Great management! They actually know me by name here. The managers ask my opinion on products. They really care about our well being and how to make things better moving forward. Why go to any other dispensary when this one has the product and your treated with the respect you deserve.