Trulieve - St. Augustine

The Trulieve products I have sampled are admirable in terms of quality—expensive, but par for the region. Email went out to customers of other Trulieve stores to invite them to the grand opening of the St. Augustine store on 1/14. They advertised 25% off for this day only & swag giveaways. I arrived a half hour after opening; the line was already out the door—very few seats in the tiny waiting room—and the wait was 1 & 1/2 to 2 hours, but they were offering to take MJID cards & slide you into the queue when you returned a couple hours later. I returned 2 1/2 hours later & waited about half an hour. They were out of one of the Trulieve standard products & offered no rain check on the discount. The so-called swag was a polyester tee-shirt; apparently they expect to bilk you further for coffee mugs or hats. Trulieve is the Starbucks of the medical MJ industry: The tip jars on the counters let you know the wait staff are just like baristas, low-paid and trained by Trulieve, not experts of any kind in the field of medical MJ. Everyone is pleasant and intends to be helpful, but if you need authoritative, reliable guidance about the specific, effective medical uses of MJ, Trulieve’s salespeople are very limited. That aside, this grand opening did not show the new store in a positive light. The Palm Coast store is much better set up to handle the volume of customers grumbling in St. Augustine today.

I stopped going to Trulieve about 7 months ago because every time that I have gone there they make you wait. I figured since the other dispensaries were all opened that things were changed but they weren't. I ordered my product at 2 got the call at 2:30 that it was ready. Showed up and checked in at 6 and left the place without my product at 6:50. Nobody has time to waste sitting around waiting to pick up an order. Guess it's better than the last time I went. There was a 2 hour wait and I did. Looks more like a methadone clinic than a dispensary with everybody hanging around outside. The other dispensaries seem to take things a little more seriously and get you in and out. Trulieve St Augustine get your act together. You just lost another customer.

I think you guys are awesome professional keep it up Celia VanCamp 😎

Trulieve has quite simply the most diverse line of products head n shoulders above the rest..Trulieve in Auggie has a old friend atmosphere with very helpful staff..Been a truliever for a year and the frequency of my ailment has reduced greatly.So thankful!!FREE THE FLOWER

Best bud tenders are at this Trulieve! Every dispensary I go to is in & out. No answering questions correctly or even just being pleasant. Britney & Eric changed that today. They were so nice, informative & did it with a smile. One thing I LOVE about Trulieve(Saint Augustine, didn’t get the same CS in Jax) is their bud tenders. Best out there imo.

Coming from a state where marijuana was REC. legal to Florida is an absolute joke! EVERYTHING IS OVERPRICED!!!! I'm sorry but taking advantage of medical patients who don't know any better is just WRONG!!!! Not saying they are the only dispensary guilty but they are definitely taking the biggest advantage of everyone!!! PLEASE PEOPLE START COMPLAINING AND STOP THIS HIGHWAY ROBBERY!!!!! Go check out Liberty or Col-Care at least the prices are somewhat acceptable. SHAME ON YOU TRULIEVE!!! You will be sorry once the masses realize what pot should actually cost!!

Everyone was friendly. Savannah waited on me. She was extremely helpful.

Despite what many say, I adore Trulieve and this location in particular. The staff are pretty easy going and the crowd can get unruly. Kudos to them. Celeste is my favorite consultant. Excellent knowledge, well-informed and excellent service!

Visiting from Orlando and stopped in to resupply. Zachary B was very helpful and friendly. Wish this was my local dispensary.

DO NOT COME HERE IF YOU HAVE ANYTHING ELSE TO DO IN YOUR DAY. The staff is amazing and knowledgable only to be held back by whatever causes this location's outrageous wait times. You will wait between 30-60 minutes, often that long for pick up orders already marked as complete, too! Sometimes just to get checked in can take well over 10 minutes...not a big deal if this wasn't the ONLY Trulieve I've ever been to with this problem. I have visited many others in Central Florida, none of which make you wait more than 5 minutes to check in and another 10 to check out, even when they're super busy. This location is too small for its demands. They're out of stock CONSTANTLY whereas our neighboring stores always pop up underneath to remind you it's just YOUR location that never has product. The only thing good about this location is the staff. In fact, the staff is GREAT! I feel bad even writing a bad review but Trulieve offers no option to submit feedback or complaints on their website. Help out your staff by giving them what they need! Anything! This Trulieve isn't even in the same league as its other locations. Hopefully it's fixable.

Incredibly grateful for the help from the most knowledgeable, compassionate, and caring people on staff here at Trulieve, St Augustine!

Nice folks in St. Augustine! Always happy to go pick up the new new.

The second I walk in I feel like I'm at my second home. There's Russ and Ashley ready to take my card and sign me in. Handing me a menu and of course you do an amazing job updating me on new products and store openings you guys are always smiling. I really Love seeing you both everyday. Cody, peyton great job today and everyday. You guys are knowledgeable and kind. Megan I love working with you as well. The entire store is so we'll trained. I've never had an employee here I didn't absolutely love! Rheed, Cristi, Chelsea, Great management! They actually know me by name here. The managers ask my opinion on products. They really care about our well being and how to make things better moving forward. Why go to any other dispensary when this one has the product and your treated with the respect you deserve.

This was my first dispensary trip, but I was pleased with the Saint Augustine store. The staff were nice and helpful. I got what I wanted and gained some knowledge about a few other products.

Wrote this earlier but did not see it come up. This location needs more flower. You cannot order what is not in in the system and no one knows what is coming in. Why can't we order what we want and then pick it up. MORE FLOWER PLEASE!!! On a bright note, Ashley is super at the front desk, happy and never seems to get frazzled as we keep piling into the store on Friday morning!! Thank you Ashley for being spot in the waiting room process!! Kudos

Carlisa did a great job.

The cartridge Blue River I highly recommend it it was recommended to me by anyway who is my last my last trip in there I really enjoy the Indica

Eric is the man! Staff was awesome as usual. I’ll be back!!

It was my first visit to this dispensary and found everyone to be very friendly and helpful. I have to say Meghan S. was very knowledgeable and helped steer me in the right direction.

Overall, Trulieve is challenging. However, on a positive, rep Eric is amazing, excellent customer service every time I visit. If I ran a business, he's the only there that I'd gladly hire.

St. Aug Trulieve is top tier compared to the others I’ve visited. Always friendly , inviting and well informative. This is my go to for my medication , and will continue to be. Great job guys !

I’m a first time patient and this was my first time going to a dispensary and Trulieve! I was helped by someone named Mia and felt i was totally being cared for and she made sure all my needs were met. She helped me find the right strain for my problems and guided my through the whole process. Best customer service!

i wont even waste my timed. jax st aug. the manager at this one. just like jax. an im watching to see how the other stores go. they start with ow we care about the medical benefits. only using cancer patience and vets to get open. then start pulling the discounts from vets and and everyone else. trulieve has been the biggest offender of the bait and switch lie. and users of illness and pain of others to for huge financial windfalls. at the expense of the people that they swore they were trying to help. i have to check a box saying it was my first time there because the other two are the worse of the three i can check all lies. fake smile and laughs for god sake. if your going to have people sale meds to people teach your employs about the product. dont lie and say oh that is out this is just as good. and they have no idea what there talking about. separating people so they can bait and switch. shady shady shady business owners and practice. online ordering to customer service. i started with the jax one went down hill same way. st aug opened . started fine then just like Jax. if your a vet or elderly or ill where u need meds. keep your eye on these people. and your prices. and scams. and get over the compassion its a facade. its all business. look at the prices going up and at the same time saying oh we didnt mean you could use points on type of your discounts. which in fact they used to get people to sign up so the can expand, do your research. have a good day and that 1 star is B.S. there way below zero on service !!!!!

This was my first visit to a dispensary and it was the St. Augustine store. The consultant was very young but knowledgeable. I was impressed with the older gentleman, Dave, that greeted me when I walked in. He took the time to explain the discounts and answered my questions while I waited. It was good to see a more mature person there who understood my pain.