Trulieve - St. Augustine

I’m a first time patient and this was my first time going to a dispensary and Trulieve! I was helped by someone named Mia and felt i was totally being cared for and she made sure all my needs were met. She helped me find the right strain for my problems and guided my through the whole process. Best customer service!

i wont even waste my timed. jax st aug. the manager at this one. just like jax. an im watching to see how the other stores go. they start with ow we care about the medical benefits. only using cancer patience and vets to get open. then start pulling the discounts from vets and and everyone else. trulieve has been the biggest offender of the bait and switch lie. and users of illness and pain of others to for huge financial windfalls. at the expense of the people that they swore they were trying to help. i have to check a box saying it was my first time there because the other two are the worse of the three i can check all lies. fake smile and laughs for god sake. if your going to have people sale meds to people teach your employs about the product. dont lie and say oh that is out this is just as good. and they have no idea what there talking about. separating people so they can bait and switch. shady shady shady business owners and practice. online ordering to customer service. i started with the jax one went down hill same way. st aug opened . started fine then just like Jax. if your a vet or elderly or ill where u need meds. keep your eye on these people. and your prices. and scams. and get over the compassion its a facade. its all business. look at the prices going up and at the same time saying oh we didnt mean you could use points on type of your discounts. which in fact they used to get people to sign up so the can expand, do your research. have a good day and that 1 star is B.S. there way below zero on service !!!!!

Wrote this earlier but did not see it come up. This location needs more flower. You cannot order what is not in in the system and no one knows what is coming in. Why can't we order what we want and then pick it up. MORE FLOWER PLEASE!!! On a bright note, Ashley is super at the front desk, happy and never seems to get frazzled as we keep piling into the store on Friday morning!! Thank you Ashley for being spot in the waiting room process!! Kudos

Darby was My consultant and she was awesome. This was my first time in any dispensary. She answered all my questions and listened to all my concerns.

The staff is simply wonderful! Cody, Celeste, Danny, Mia, Peyton are caring . kind, informative and patient. Often crowded and with a full work schedule each has proven to have all those qualities. Thank you.

I give this facility a standing ovation by far!!! Very informative and I was treated with the upmost respect. I give credit when it’s due and I can tell you that there products are great quality

Carlisa did a great job.

Great prices, great selection. Not many places in Saint Augustine but this is my go to. Patrick is wonderful. He’s always extremely accommodating & is super knowledgeable about every item. I dropped a glass TruClear & he was so nice & made me feel fine about returning it(even though it was totally my fault since I dropped it.) Great people & great place. 10/10.

First, Anastasia S. went the extra mile to help me find what I needed. The new location is huge and it's relatively nice--I wish they'd update the store design to make it more friendly in terms of menu and ability to see the products. Anastasia made it all wonderful however so I'll return.

Melinda was very helpful, as has been all the other staff. I felt she was looking out for me, and as a 73 year old, I appreciate that.

Patrick was so helpful in solving the muscle rub concoction. Hopefully with out new recipe I will get a full nights rest! He is alway upbeat and informative.

DO NOT COME HERE IF YOU HAVE ANYTHING ELSE TO DO IN YOUR DAY. The staff is amazing and knowledgable only to be held back by whatever causes this location's outrageous wait times. You will wait between 30-60 minutes, often that long for pick up orders already marked as complete, too! Sometimes just to get checked in can take well over 10 minutes...not a big deal if this wasn't the ONLY Trulieve I've ever been to with this problem. I have visited many others in Central Florida, none of which make you wait more than 5 minutes to check in and another 10 to check out, even when they're super busy. This location is too small for its demands. They're out of stock CONSTANTLY whereas our neighboring stores always pop up underneath to remind you it's just YOUR location that never has product. The only thing good about this location is the staff. In fact, the staff is GREAT! I feel bad even writing a bad review but Trulieve offers no option to submit feedback or complaints on their website. Help out your staff by giving them what they need! Anything! This Trulieve isn't even in the same league as its other locations. Hopefully it's fixable.

Staff is so much worse now.

We love it here! We love the staff and the products! Mia is the best Pt consultant! Her product knowledge, amazing attitude and sweet personality make us want to come back more and more! Many great team members too!

I did not dislike anything. The gran opening of the new store in st augustine was amazing. My tender Matt capp was amazing he was super sweet and informative. I enjoy the atmosphere and good conversation

I had a great experience here! I have been to a handful of dispensaries around Jacksonville, I’m going to make the drive to St. Augustine from here on out! Joy was especially helpful and very patient as I was pretty indecisive with what strains I wanted. With that, awesome selection of flower and plenty of it!

The cartridge Blue River I highly recommend it it was recommended to me by anyway who is my last my last trip in there I really enjoy the Indica

Fun environment, very informative

Outstanding group of employees. Full of knowledge, professionalism and good ole fashioned customer service. Always a pleasure for me, personally speaking

Eric is the man! Staff was awesome as usual. I’ll be back!!

Chelsea was amazing!!! I’m a first timer and new patient. I was extremely nervous headed into the store. She made me at ease and comfortable within minutes. She was patient, non judgement and seemed well trained and informed. She provided me with lots of recommendations and information. I left feeling confident about my purchase and about Trulieve in general. Will definitely shop this location again and hope to see Chelsea again.

Always helpful. Staff is very friendly. Will be here often

The second I walk in I feel like I'm at my second home. There's Russ and Ashley ready to take my card and sign me in. Handing me a menu and of course you do an amazing job updating me on new products and store openings you guys are always smiling. I really Love seeing you both everyday. Cody, peyton great job today and everyday. You guys are knowledgeable and kind. Megan I love working with you as well. The entire store is so we'll trained. I've never had an employee here I didn't absolutely love! Rheed, Cristi, Chelsea, Great management! They actually know me by name here. The managers ask my opinion on products. They really care about our well being and how to make things better moving forward. Why go to any other dispensary when this one has the product and your treated with the respect you deserve.

I stopped by this location after visiting a few other dispensaries. You cannot beat the new patient discounts here. The front desk staff was subpar, too long of a wait for minimal people in lobby. Meghan was a sweetheart and a pleasure to shop with.