Trulieve - Orlando North

A mad house. This place is special. On my visit there were, that I counted during just the 1 hour and 30 minutes I waited to pickup my online express order, 5 unique typical(apparently) events took place. One patient that waited almost 2 hours for his order was given the wrong product, he noticed right before leaving. When he told the employees the situation they made him wait another full hour just to be able to get the right product. Another 3 clients got very mad because they were already waiting for more than 1 hour and their orders were lost. They left very mad, one of them I don’t know what happened but the employee started crying and had to leave her work spot. Then this, an employee that was not working that day came to pickup her “express “ online order, her coworker told her that her order was not even received yet and that she needed to wait one hour and a half. Oh GOD!! The actual employee went into a rant stating “This is why people hate us, we f*** suc*, I have wasted my whole day for this!!! We need to get our shi* together! After that another client was upset and police was called. This place is very weird and always full of problems. Well it’s my turn to pickup my “express “ order after waiting 80 minutes, cool! When I go to the employee he can’t find my order..... after 15 min looking, he comes with the wrong order. After he finally finds the order, they do not want to honor a discount they were running tht day(the only reason I went there), the employee says that product is not inlcuded. The manager comes, I explain the situation and he just says “ it’s not inlcuded” and turned his back on me and left even after I showed them the text I received today about there special Do yourself a favor and AVOID this place!!! Thera is MUV, GROWHEALTHY and others that are SUPERIOR. See below the text message I received from Trulieve with their offer, still they wanted to exclude some products when the offer clearly says “”ALL PURCHASES”. “Happy 4:20 Valentine Trulievers! #TruLuv continues tomorrow in Stuart, FL as we open location #45. Check out trulieve.com for the address & more. Don't forget to treat yourself today with our 25% OFF all purchases today at ALL locations. Drive safe. Reply stop to cancel.”

I liked that staff was knowledgeable concerning products, however the wait time is crazy even for pick-up. The lobby is decorated for comfort but has a cold feel atmosphere.

Very friendly, knowledgeable, and extremely helpful staff!

Tim was awesome.

Levitt is a great help at the new dispensary on East Colonial. I can’t find a area to review the new store. Thanks for the awesome atmosphere!

The staff are very well educated and very helpful. All of the strains I have tried have provided even relief for a variety of symptoms.

Tim was a consummate gentleman and courteous professional. A pleasurable experience as usual.

Torie and all her wisdom and understanding of Truelieves Deals and pricing was able to help me save a bunch of money and get my best Bang for my buck! Thanks again!

Luis J is AWESOME! He was very helpful when i picked up my order. I truly appreciate his knowledge and assistance when I visit Truelieve.

Taylor B was an incredible help today. she was knowledgable and helped me find my perfect medication.

Everytime I go here, it's always a great expirience. The staff is always so friendly and knowledgable. Just stinks sometimes they have very limited quantities. There are always discounts.

As a first time medical buyer I was blown away. Both the guy working the front desk and my budtender Ansel were kind and enthusiastic to assist me. Great deals and a very nice first timer discount. Happy with my service and the products I got!

So, this place is usually really busy, which is the only think I can complain about, but that's not a service nor a staff issue. It's a super popular location. This is the first dispensary I've ever gone to, and I continue to go. I'm incredibly anxious and people make it worse, but everyone is so kind, understanding, and accommodating without being overbearing or making you feel like you're broken or anything, haha. They're respectful, and kind hearted. Products are great, too. I'm in love with their flower.

This location was very clean and the staff was super friendly.

I put in an order a day before and when I went in I was asked to wait in my car while walk in customers got seated and sent to the back before.

I had a problem with a cartridge not working so I took it back. Tori, provided excellent customer service! She was both friendly as well as extremely helpful when it came to doing the return. I will definitely recommend this location to other patients!

Trulieve on OBT & Lee is the real MVP! They really had my back today, even with everything going on and with them being SLAMMED. They truly have earned my business for life. Huge shout out to Ally, Joey, Richie and Rachel for the best customer service I have ever received! They deserve a raise, a promotion and tons of love! Keep up the good work, Trulieve!

The whole staff was real helpful. The facility was clean and welcoming

This Trulieve location is rough on the outside but has excellent product and helpful staff. The staff at this Trulieve are always so helpful and today was no different. Wade R. helped me with my purchase. He was professional, friendly and extremely knowledgeable of the product. And more importantly, he was fast and efficient, making for a quick and all around delightful trip. Thanks again Wade, I really appreciated your help.

Great staff, best quality products in the industry!

AVOID at all cost!! Have been going to the Clearwater pharmacy since they opened. Have to say they have changed DRASTICALLY for the worse! Spent OVER an hour this morning on two (2) different phones (cell & home) also sent them two (2) different chats and no one answered. Have screen shots of both chats that timed out after 40 minutes and pictures of both cell & home number that show 45 minutes on home number and 40 minutes on cell phone. I also sent them three (3) chat messages on Facebook. This proves that Trulieve has changed for the worse! THEY NO LONGER CARE ABOUT THEIR PATIENTS!! They are just like all big corporations and could care less about helping us but rather lining their pockets with money! I will NOT be going back to this pharmacy again. Feel VERY disrespected!!

preston really helped me and thankyou. ask for LIVE concentrate; Live budder and Live resin especially. i enjoy the hit on the back of your throat from burning and the effects are significant nudge,nudge..

Friendly staff. Very Helpful

One of the best vibes I've had! This strain brings the energy out of your body. Opens your mind to giggly realms. Great for conversations and exciting outlets. Only downside is.... "I forgot"