Trilogy Wellness of Maryland

This is the second place I been to since getting approved. The budmasters were great. They were able to lead me to the right stuff and explain how to use it. For newbies, this is the place to go.

This was my first time at Trilogy..Walking in felt about the same as most dispensarys. However that is where it ends...Once I was checked in by the very friendly staff at front desk.. I was buzzed into back...Hold on to your hats first time visitors get 25% of everything they purchase. 25%. ON TOP OF THAT THEY HAVE SOME QUALITY PRODUCTS, PLUS THE STAFF IN THE BACK ARE FRIENDLY AS CAN BE AS WELL. NOT like fake friendly..real honest to God friendly. You almost dont want to leave. I had a dispensary I've gotten use to... Well Trilogy blew them right out the water... Get in there and get that discount, plus they have a points card and you can order online, and pick up... ..it can't get any better

No longer worth going to. Wait times are very long. Doesn’t matter if you order ahead of time. Routinely takes 45mins to an hour to pick up an online order. Oh and tomorrow is 7/1, it’s gonna be ridiculous. I’ve asked about how they are going to handle the new rules and no one knows nor is confident about future plans. I’ve also witnessed staff and customers have “disagreements” in the waiting room, not a good look. Time is valuable, very valuable for some who come to you for serious medical reasons. Don’t waste our time. You see dollar signs, we see a ticking clock….

Trilogy was super welcoming and my first visit went great. I’ll be back!

no dislikes.. Literally best dispensary to hit in this area. prices are perfect. Even if you don't agree you'll have the opportunity to catch whatever you want on sale at some point. EVERYTHING goes on sale at some point and it's frequent!! And to top it off, you get loyalty points. Doesn't get any better than that.

Shawn was extremely knowledgable and helpful during my first visit. He was familiar with my conditions and provided suggestions based on my symptoms.

Great place, great people, great service, couldn’t ask for more.

real nice the guy Paul was very helpful and knowledgeable

I visit this dispensary often, and I am never disappointed. I have been helped by Shawn and by Adam and they are both very knowledgeable about the products and, like everyone else there, friendly and professional.

I am a medical patient and I used to love this place, but not anymore. They don't prioritize medical patients and the wait time is crazy long! What makes it worse is I have sat there and watched people that have come in AFTER me go back first! So, pre-orders mean nothing, just like medical. I will be avoiding Trilogy and giving my business to Remedy and Curaleaf. The prices aren't as good, but the service at these places are so much better. I will pay more just for that experience.

I don't know what happened. This place was my "go to" for a while. The service was great, the atmosphere was great. I would leave and be excited about the deals and how I was treated. I just left and for the third time now they provided me the wrong order after I already paid. Had to go back in and they up-charged me because they messed up the order. As I'm standing inside to get my order fixed, they were ringing out customer orders in the lobby and I'm not sure who the young lady working the window was but I'm pretty sure you aren't supposed to be sharing order totals and details loud enough for a whole waiting room to hear. And when the woman made a comment to "announce it to the whole world why don't ya," she kind of smirked it off. Last I checked, medical information on people and their medication is supposed to be private which is not what I witnessed. Maybe google HIPAA Privacy rule and do some employee training. Not sure where the professionalism went but if you go here, please check your orders before paying.

45 minute wait to pick up an online order.

I picked up sour tangle vape The website showed the THC was 90%. When I got it home The label showed THC was 71%. I also picked up land mine flower. The website showed the THC was 30%. When I got it home the label showed THC was 19%. Why is there such a big difference

MARVIN!!!!!! He’s the man!!!!!! Give that man a raise :)

Great deals, extensive inventory, and the staff is knowledgeable, kind, and fun - definitely recommend!

I loved my visit David Young He’s the man! He Let me know the best suggestions!

Saw a New Face in there, Chantel!! Super nice Georgia Love,Super helpful,fast

Excellent service keeps me coming back. Donna the budtender showed me how to navigate the Trilogy/Leafly app. better and helped me find new flower that meets my needs.

Ever since the place went rec as well as medical the quality of the service as gone downhill. Wait times are crazy. The lobby is jammed packed full of people every time I go now. It’s unfortunate because this place was really great for a medical resource but now I kind of dread needing to go in at this point. They say they have separate queues for medical but I press ‘X’ to doubt because I’m feeling like I’m behind not just medical people but rec as well. I need my medication for my anxiety and my depression and waiting now just makes my conditions worse. I’m extremely anxious before being called in but once I am called the experience is awesome. I haven’t had any issues in that regards and I’m sure it’s a whole process that is going to take time which is why I don’t plan to switch dispensaries but it’s just disheartening. Also need to mention that with the increase in people is the increase in craziness that is the parking lot. Good luck finding a spot if it’s super busy. I don’t even know what they do at that point but it’s a flustercluck with the increase in traffic.

I’ve been coming here for a while. Things have never run super smoothly, but I usually came during the day and paid cash, so I didn’t have many issues. Today was a different story. I placed an order online and went to pick it up. After waiting almost 45 minutes to get inside, I found out they don’t take Apple Pay, and when I tried to pay with my credit card, I was told I couldn’t use it unless I paid through some app. Apparently, they only take debit cards directly, but I don’t feel comfortable using my debit card for something like this. The whole process was unnecessarily complicated, and I ended up walking out without my order. On top of that, the staff just seemed (overworked and underpaid) tired and uninterested, like they really didn’t want to be there. Waiting that long just to deal with people who don’t seem to care wasn’t worth it. The management really needs to step up. They should simplify their payment options—get Apple Pay, let people use credit cards, or at least explain how payment works before someone waits in line for almost an hour. Unfortunately, after this experience, I might come back just to cash in my rewards, but that’s it. What I was trying to say is this: when things are this busy—when the entire waiting room is packed with no seats, the parking lot is so full people are triple parking and blocking each other in, and you can’t even drive through—there should be a system in place to handle the chaos. There needs to be an employee outside greeting people and managing the situation: “Hi, how are you paying today? Cash? Great, no problem. Credit card? Just a heads-up, you’ll need to use the app since that’s the only way we accept credit cards.” This simple step would save so much time and frustration for everyone. It’s clear there’s no leadership or effort to make things run smoothly, and it’s disappointing to see such a lack of care for customers.

Budtenders know their products and offer great suggestions. The most upbeat workplace with happy, smiling faces. It's a pleasure to do business here.

The discounts for adult use, the atmosphere, the people - it’s just a great place to go. I live in Bowie but I will travel the 30 miles for this place.

I showed up for my pickup order. People who arrived after me were served ahead of me. My budtender did not know the correct price for my item. The item that I received ended up being 23% TCHa instead of the listed 30%.

Even though the state system was down and things were out of their control they remained upbeat and positive with everyone. The young lady at the front desk was wonderful with everyone!