Trilogy Wellness of Maryland

This was my first time at Trilogy..Walking in felt about the same as most dispensarys. However that is where it ends...Once I was checked in by the very friendly staff at front desk.. I was buzzed into back...Hold on to your hats first time visitors get 25% of everything they purchase. 25%. ON TOP OF THAT THEY HAVE SOME QUALITY PRODUCTS, PLUS THE STAFF IN THE BACK ARE FRIENDLY AS CAN BE AS WELL. NOT like fake friendly..real honest to God friendly. You almost dont want to leave. I had a dispensary I've gotten use to... Well Trilogy blew them right out the water... Get in there and get that discount, plus they have a points card and you can order online, and pick up... ..it can't get any better

This is the second place I been to since getting approved. The budmasters were great. They were able to lead me to the right stuff and explain how to use it. For newbies, this is the place to go.

Trilogy was super welcoming and my first visit went great. I’ll be back!

Shawn was extremely knowledgable and helpful during my first visit. He was familiar with my conditions and provided suggestions based on my symptoms.

Great place, great people, great service, couldn’t ask for more.

real nice the guy Paul was very helpful and knowledgeable

no dislikes.. Literally best dispensary to hit in this area. prices are perfect. Even if you don't agree you'll have the opportunity to catch whatever you want on sale at some point. EVERYTHING goes on sale at some point and it's frequent!! And to top it off, you get loyalty points. Doesn't get any better than that.

I visit this dispensary often, and I am never disappointed. I have been helped by Shawn and by Adam and they are both very knowledgeable about the products and, like everyone else there, friendly and professional.

I am a medical patient and I used to love this place, but not anymore. They don't prioritize medical patients and the wait time is crazy long! What makes it worse is I have sat there and watched people that have come in AFTER me go back first! So, pre-orders mean nothing, just like medical. I will be avoiding Trilogy and giving my business to Remedy and Curaleaf. The prices aren't as good, but the service at these places are so much better. I will pay more just for that experience.

No longer worth going to. Wait times are very long. Doesn’t matter if you order ahead of time. Routinely takes 45mins to an hour to pick up an online order. Oh and tomorrow is 7/1, it’s gonna be ridiculous. I’ve asked about how they are going to handle the new rules and no one knows nor is confident about future plans. I’ve also witnessed staff and customers have “disagreements” in the waiting room, not a good look. Time is valuable, very valuable for some who come to you for serious medical reasons. Don’t waste our time. You see dollar signs, we see a ticking clock….

45 minute wait to pick up an online order.

Saw a New Face in there, Chantel!! Super nice Georgia Love,Super helpful,fast

Excellent service keeps me coming back. Donna the budtender showed me how to navigate the Trilogy/Leafly app. better and helped me find new flower that meets my needs.

I picked up sour tangle vape The website showed the THC was 90%. When I got it home The label showed THC was 71%. I also picked up land mine flower. The website showed the THC was 30%. When I got it home the label showed THC was 19%. Why is there such a big difference

Great deals, extensive inventory, and the staff is knowledgeable, kind, and fun - definitely recommend!

MARVIN!!!!!! He’s the man!!!!!! Give that man a raise :)

I loved my visit David Young He’s the man! He Let me know the best suggestions!

I just hate the long wait times.

I use to shop here religiously but not only does it seem to take forever no matter when I go, they changed the loyalty program now you have to spend more points and get less product. That paired with a few others has made me decide to go else where. And I’ve found a better place right up the road with cheaper pricing and better deals!

Ever since the place went rec as well as medical the quality of the service as gone downhill. Wait times are crazy. The lobby is jammed packed full of people every time I go now. It’s unfortunate because this place was really great for a medical resource but now I kind of dread needing to go in at this point. They say they have separate queues for medical but I press ‘X’ to doubt because I’m feeling like I’m behind not just medical people but rec as well. I need my medication for my anxiety and my depression and waiting now just makes my conditions worse. I’m extremely anxious before being called in but once I am called the experience is awesome. I haven’t had any issues in that regards and I’m sure it’s a whole process that is going to take time which is why I don’t plan to switch dispensaries but it’s just disheartening. Also need to mention that with the increase in people is the increase in craziness that is the parking lot. Good luck finding a spot if it’s super busy. I don’t even know what they do at that point but it’s a flustercluck with the increase in traffic.

I ordered online to save time and when I went to curbside pickup I was told since I am not a medical patient I have to come inside. Once I get inside I have to sit & wait my turn. When I go back and express my disappointment about the situation and said that the information about curbside was not on the ebsite, the cashier gets a attitude & said yes it is. I said I ordered online to save time so what was the point if I had to wait. I was told in not a nice tone that it was to reserve the product. I replied I did not care about that. Curbside service should be offered to everyone & if you have to go inside there should be one person giving out online orders instead of people having to wait. Terrible service & not good customer service.

My past visits have been just fine but today was pretty disappointing. the girl at the front was lovely, but the young man that waited on me today, not so much. Before he even has me come back, he just says "40 even." I not only needed to use the atm, but I also had a discount card. So he brings me back, crunches some numbers while he slams down his energy drink and then says "ok, its 30 with the discount ". Still wasn't crazy about his aloof attitude but fine, whatever. I saw they had caviar cones so I was interested on potentially getting one, but once he told me the percentage, I was not interested. Fine, not a problem. I give him my money for the transaction and he then proceeds to hand me my bag and says nothing (no "thank you", no "have a nice day", etc.). I'm so sorry, but did I interrupt this young man's Red Bull break?? How rude of me!!! His unprofessionalism and smug, aloof attitude have made me decide to NEVER do business with you all again. If I wanted to deal with someone with an attitude problem, I would've just stayed home! I don't need this from someone I'm spending my hard earned money with. Someone needs to go home and go back to sleep! Very disappointing and I will be sure to share this with all my friends. Fire the attitudinal guy slamming down the red bull and maybe ill come back. This is a dispensary, not a back alley on North ave. I don't need a lot of shit from the business im patronizing. Never again!

As a long time Trilogy customer it pains me to say it, but I don't think I can shop here anymore. It feels like Trilogy is a victim of their own success, it is quite literally the most painful shopping experience I deal with on any regular basis. At least at a grocery store I can be quick and nimble and get in and out because I know what I want and where it is even if there is a sea of people floundering around. At Trilogy, there is never a time where there isn't a wait, plan to spend at least 30 minutes just waiting around, let alone actually procuring your items. That includes in the early morning hours when it's medical priority because you'll need to show up well before opening time if you want to be at the top of the list to get anything less than a 30 minute wait. It starts to feel a little silly when I have to get somewhere 30 minutes before they open to avoid waiting 30 minutes "in line" after they are open On top of that, even if you manage to find a time with a short wait, then you might find, as I did on my most recent trip, that the debit card system isn't working AND that you can't actually use your points balance right now because of a bug in the system. I was offered the option to use the ATM to get cash, but of course that came with an additional fee both to Trilogy and the bank for the privilege... no thanks, I'll pass and just find a new dispensary while I'm at it I can't remember the last time I came here and it wasn't a frustrating and inordinately time consuming experience and that makes me real sad because they used to be literally AMAZING

I've been going to Trilogy for years. Since recreational legalization, the shop has been very chaotic and a sensory hell to any neurodivergent medical patients. The addition of a TV, playing sports, with volume on, and music loud in the lobby, makes checking in very difficult. I couldn't even hear the employee's questions, though I've been enough times is a memorized script at this point. The back, where patients purchase medicine, has at least ten different checkouts at one big counter, and again, loud music blaring. Autism is one of the known experiences cannabis helps with, and yet this dispensary has zero ideas of what autistic patients need when shopping for medicine.