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When I arrived to pick up my order, there were 4 staff people looking at computers, including the security guard. No one greeted me, or said "We'll be right with you". After several seconds, the security guard said "Just so you know, she's ahead of you". Wow, that is a poor way to begin an interaction with a customer. A friendly greeting is basic, and expected in any business.
While I was being checked in, Matt came out to the front area. We greeted each other, and he asked "How is Susan?". It was nice that he remembered my wife's name, and asked about her. We have been happy to know Matt these past couple years. He is always friendly and helpful.
The person who called out my name to assist me did not enunciate very clearly. She said my name twice, then said "No Timothy". I had to ask "Did you say 'Timothy'?". She said yes. She didn't introduce herself. Another poor start to a customer interaction. She was courteous, and semi-friendly, but didn't ask how I'm doing today, and didn't ask how my wife is doing, or how the meds are working out for her. She didn't ask if I had any questions. After I paid for the meds, she didn't say "Thank you for coming in", and she didn't wait for me to pick up my meds and ID card before she walked to the door.
My pickup experience wasn't a terrible one, but it wasn't a good one. It would not have taken much to make it a positive experience. It makes me think that Verilife should invest more in employee training, and/or screen applicants better.
Love the convenience of online ordering! I’m in & out with no wait. Staff is always professional & knowledgeable as well. I actually live closer to another medical dispensary but I choose to go to Verilife instead because of the better service, product selection and prices.
