Cannabist - Lowell (Adult-Use)

I went to order for adult use since it’s past May 25 and we can do that now it says when you call them that you can order online through this app I couldn’t so I just went to the website and I thought I was able to order but I was in (medical only) so I switched it to (adult use) and then I couldn’t add to cartIf you guys can message me and tell me how I’m supposed to order this like you say I can then I will change my review

why is it a fucking chore to order from you? Fix your shit.

I no longer frequent this location since they went recreational. They no longer update the menu online accurately. There was about 3 flower strains that i enjoyed at this location that are never on the menu anymore. Now there's extremely over priced concentrates and edibles. Nothing else. But thankfully there is other dispensaries that value their medical patients and their menu so I'm good.

"pickup available," but I can't put an order in.

Is anyone able to order for pick up online? This app doesn’t allow me to put anything into the cart nor does the website.

They say adult use is approved on May 25th. Then give instructions on how to order. But when you go into the adult use section, you cant add anything to the cart. Cant get thru to them on the phone either. Then they made a post complaining that they received 500 orders upon opening the other day. Boohoo for you, must be difficult to have a thriving business! I mean seriously, how long does it take to put bud in a bag and collect payment!?! Didnt realize life for you was so difficult! 🤨🤨🤨🤨.

A visit period would be nice. I'm reading some of the reviews. quick service? I've been trying to put in an online/pickup order for a couple months now! through leafly = only choice through phone. no luck whatsoever! I'm doing something wrong! A little help! anyone-someone!

I ordered online at 9:55am this morning... have not received an update since except for the “confirming your order” can’t get through their phone line... I’m an hour away and didn’t want to drive out there until I knew it was ready, but now I’m not so sure! I’m assuming their system was over loaded, but they should be sending updates to their customers who have placed an order. It’s been 4 hours.

Nice location and good products when available. Why this person below is hating on medical patients is beyond me, not to mention most medical patients I know have jobs. Medical patients and recreational users are here for the same thing but maybe different reasons. No need to be rude and ignorant.

Went in tonight hoping to get some flowers and prerolls. Went around 6:30 and there was no line. Immediately upon being greeted at the door I was asked if I had seen the menu. That was red flag number one. Signed in and went in and got right in line only to be told that they had nothing but vape oils and tinctures which were so expensive. Meanwhile there was plenty of supply for medical patients. I understand why, but how can you expect the recreational business to flourish if there is no supply and the supply you do have always runs out. Every review I’ve read about this place all have had this issue. I think next time I want some flower I’ll just skip the dispensary and the taxes and go get better stuff for a fraction of the price from my local dealer. Only plus was that the employee who helped me was super nice.

curbside pickup worked so well for me during June but now not available?? why?.. very disappointing

Patriot Care spent sending messages last week that on May 25 they would reopen the Adult-Use section. I generated my order through the system they indicated, I received an order number. I received a text message that my order was ready, within seconds I received another message that my order was not found and another message canceling my order. Patriot Care is not ready to carry out this new stage. It is wasting consumers' time. The good thing is that there are more stores that provide the service.

One of the worst dispensaries I've ever had to deal with. Its an absolute shame, as the product is actually pretty damn good. They have an awful attitude and basically ZERO customer service. Last pick up order I place at 9:30am, they didn't confirm until 2:30pm... By that time I could no longer make before they closed. Yelled at by parking attendants for not walking on the sidewalk. I was repeatedly told if I didn't like this highly negative/anti-customer attitude I didn't have to shop with them. I've never dealt with for profit store that actively hated on their own customer base. The only reason why they can get away with this (and still make sales) is because at this time adult use stores are few and far between, they know this hence the "if you don't like it don't shop here" attitude (they know you CAN'T go anywhere else unless you've got 45min to drive (each way) to the next nearest shop that hasn't got as good product.

They announced Adult Use users can order online for curbside pickup through Leafly after May 25th, however it does not let me place an order! Can't get a hold of them through their phone number either.

Been there 3 times, twice they didnt have any flower. They dont know how to move a line and they dont keep posted hours. The one time i was able to get something, it was because i showed up at 930 am for a 10 am open, and they didnt start letting any one in until 11am. They have a LOT to learn about being in retail. I predict they will go out of business once another store open nearby

Actually have not been in the building yet. First time I went I stood in line for a few minutes and then was told "no edibles and no prerolls" so I left. Went the other day when they (supposedly) finally had actual smoke-able MARIJUANA listed on their menu as available to adult customers and by the time I got there it was all sold out. Today they've got absolutely nothing. Frankly not sure why they bother to attempt adult sales when they don't keep any products in stock? The worst part is that I live so close to this place I could bike there.

I used to be a customer at Patriot Care before the pandemic and used to love the quality of service. They announced they would reopen for recreational use starting May 25th. They give instructions on how to order, yet their menu is “In Store Only” and does not allow you to order any products. I recommend going to Alternative Group Therapies in Salem instead. They have much better product and service than Patriot Care.

Patriot care is starting to feel the burn. All these negative comments are starting to leave its sting. Will never understand why they sell product from other medical dispensaries on the recreational menu. Pretty sure that’s against the law. But who am I 🤷‍♀️. Highly recommended finding a different dispensary, one that values the patients who actually need the product

I put my order in at 9:32 AM... confirmed and still no update? Leafly app says my scheduled pick up is for 1:32pm??? No one is answering the phone? Wtf is goin? Please update people, people are revolving the entire day around this. Not cool

I dont understand how they cant keep up with the demand. it's Wendesday they have been open for 5 days for recreational sales. I was 2nd in line and they had no flower or prerolls available for sale. Extremely poor job by the management team.

Ordered online at 10:05am, waited patiently all day, order was cancelled at 5pm. I tried calling a couple of times during the day and they didn't bother picking up their phones. No call from them, no apology for the circumstances, just a big F-U order cancelled email from Leafly with no explanation of why.

Whole place sucks now

Since they’ve announced ‘Adult Use’ after May 25th I have have been unsuccessful at placing an order. I understand their message that they’ve received 500 orders, however at this point the message needs to be CLEAR and and in my experience it has NOT. I finally got to speak with a live person after calling - she suggested I’d have the best luck trying to place my order right when they open. I went on at 11:00 on the dot and still nothing. Then I seen on another site they opened at 10am,. Who knows but considering the circumstances of the pandemic I think we should at least be able to get accurate information. I don’t think that’s unreasonable to ask - I can’t tell you how much time I’ve now wasted trying to call/email:place order thru Patriot Care. So I’ve finally came to the conclusion that I need to find a reliable and responsive dispensary.

I used to go to their Lowell location for medicinal flowers. But since they added recreational products, suddenly they have basically dropped all their flower products. I *AM NOT* interested in concentrates, edibles, etc. I'm guessing that non-flower products are easier for them to offer and have a higher markup price. Unless they start offering a decent array of flower strains, I won't be going back.