Cookies - Tempe

they are more expensive than Cali,an eighth in Cali is $35 here $50 +tax comes to $62 that is ridiculous,and no FTP deals.there's a very little Cookies selection. Trulieve had BOGO's on Cookies brand on the grand opening and after $62 for a quarter was good now I paid $124 OTD for a quarter.and when I opened it,it was the wrong order and I already had to go to the hospital for standing in the sun for 6 hours, Come on,I've been waiting for this for years and now it's just a glorified nirvana with price hikes.

22 $ tax on an 100$ purchase to a medical patients is ridiculous

They steal money from their customers. Every time the total ends up being above 50 cents they round up to the next dollar and don't tell you. When you look at your receipt and find out that they owe you change they act like you're the problem and tell you the only way they can give change is if a manager does it.

YOU ARE A TERRIBLE MANAGER JANET. i’ve been coming here for over five years and they had a deal online and i ordered it on leafly. when i go to pick up the the order, the deal is gone and they refuse to honor it even with screenshots.

Initially, what's not to love? Cool arcade in the waiting room, nice design of the building, great workers (excluding management), I was a regular. I've regularly been spending $150-200 a week here and never had problems until now. Two days ago I visited this location to take advantage of one of their $60 half ounce deals. Upon visiting the location, I get called over to register #5, I tell him I'd like the $60 half ounce and he goes to grab it. He spent a good three minutes sorting through all the pre-packaged half's attempted to find one that looked relatively decent. He literally said "wanted to make sure I found you a winner" and very nervously put the product in my bag. Later on I come home to find out that every single solitary nug in the package is brown, smells like dirt, and is reminiscent of how schwag reggie weed used to be. It was such a harsh experience I found myself throwing up halfway through a 1 1/4'' joint. I use cannabis for nausea amongst other reasons, so you can imagine my disappointment when it did the opposite. I have seen numerous reviews posted both on Leafly and Google about others having this experience with their flower and specifically this grow. I could've let it go had the phone call I had with their "manager" gone well. Also here's a quick sidenote on how well they operate phone lines: 10:29AM Call - no answer 10:31AM Call - put on hold then hung up 10:34AM Call - Get told manager is in meetings and I'll get a call back (4 hours pass) 3:10PM Call - put on hold then hung up 3:12PM Call - put on hold then hung up 3:14 PM Call - finally get through to manager (only due to receptionist being nice) When initially explaining my situation, I was cut off to be told that everyone's body reacts to cannabis differently, and that it was my body's fault I reacted the way I did. When I continued to tell her about reviews I've seen of others complaining she went on to disregard what I was saying to further cement the idea that I'm the only one with this problem, that it was MY CHOICE the buds I received, and if I don't like it there's nothing that can be done aside from $10 in store credit. I proceeded to say how I felt it wasn't a good enough solution, stating that I would be out $50 then. Then the manager had the nerve to say "well if we do this for you just cause YOU don't like it then we're out $50" when that's clearly my money to begin with. I spend well over $50 per week by the way. This product is unable to be consumed by anyone. I completely understand the concept of "final sale" but when the product is unable to be used or is defective, business that want to keep customers coming help them out. I wasn't asking for a full refund, I was asking to be treated with respect, not like someone who is stupid. After this, I felt cheated out of not only my meds but my money. I haven't got anything in my allotment after this until further notice and I just have this unsmokeable bag of dirt. I absolutely wish all the workers aside from management the best as they have always been kind and helpful, but as for flower, Nirvana Center is not worth the gamble.

Went specifically to purchase a flower flash deal. It's understandable that not all strains are available for the flash deal however make sure you ask Over and Over and Over again the price of each one you view. I asked which ones are on deal, cashier says "These" and points to top shelf; I select one, went to pay and it was almost double the price!. Cashier said "That one isn't a flash deal item". Thankfully I caught before paying. Run! Scam place! Will not be returning! *Side health note* this place is way too packed everyone kept bumping into others. I also noticed people who came in for their pickup order before me were helped after me [I was only a walk in] arent they suppose to be helped first right?, I mean whats the point of online order. Uhh common sense, Smh.

Honestly very disappointed in you guys...I came in to do the 3 for 120 pre packed deal and when I got home I looked at it and one of the 8ths looked super underweight, and I took a video of me weighing it and opening it for proof. The 8th was scaled to 2grams....one of the ladies said she can’t accept it because it’s opened...I guess I can understand that, but maybe some compensation or a couple pre rolls or discount for next time would have been nice.

Disappointed they banned a Deaf woman due to miscommunication and wearing mask. They ignored and never informed me the reasons. Non responsive and extremely discriminatory against people with disabilities

I loved cookie in cali, but not here. I really dont care for the new set up or prices. oh and let's not forget all the medical patients that made nirvana, then to lose medical license and drop the discount for medical patients is just a finger to all medical patients. guess you guys should be in Scottsdale where money flows but I guess they will bring them down to tempe and still not have a place to park. guess I need to start going elsewhere again.

They see 3 patients at a time and have 4 people at their front desk? Weird. Slow service! Way too many people standing around /coming in and out the back

Love Nirvana, even though deals have been slowing and prices are obviously increasingly. However, had a really bad experience with a overly negative bud tender today in the express line. She even told me “our transaction is over.” I asked to work with another colleague who was very helpful and attentive in helping me choose a backup selection from my pre-preordered items. We all have off days, so I don’t hold this against the business at all. Just hope more respect is shown on future visits and that particular employee is more mindful of their attitude on the sales floor.

I have a medical patient as soon as I turned 18 in 2018 and this dispo was the best before recreational now it’s just straight shit service the worse point system in the entire state and the most rudest environment it was never like this these new employees have made this dispo worse for medical I don’t even see med patients at nirvana please avoid nirvana and go to a local own dispo way better pricing and quality on everything hands down. Nirvana lost a 3 loyal med patients due to this

All the good reviews are from employees or people that are paid or trying to get a free prerolls. This dispensary is the worst in town! What a scam cookies has become. The biggest disappointment is the quality ALL HYPE.

I bought an ounce of weed and over 1/4 of it was leaf. big chunky green leaf. I have never been sold a large quantity of leaf before. I understand buds have leaves, but this was ridiculous. When I called to mention it to the manager, someone who is not the manager came on the phone and started harassing me about weighing my own weed, did not acknowledge what I was saying and definitely was not receptive to feedback about the product. I wanted to call because I will never come back if I am to expect 1/4 of the weed to be leaf. but dude couldn’t talk about their error only wanted to attack me for bringing this up. horrible customer service.

canceled my order bc they were out of stock what they had on the menu. get it together

should say Bogo of lesser value on the flower because they wouldn't let me get a second of the eighth I purchased. said nope it has to be one of the shelf on the wall. ended up getting the 2 eighths and they were both not good. so sick of all these dispensaries with all these products on the shelf and it's all trash. I cant ever find anything good at these places

After my Aj Nirvana experience I thought Never Again! But decided to give this location a shot. Nope! Just as crappy as every other Nirvana location. Does Nirvana in general have a "how to be rude and turn away customers" seminar as part of the hiring process? Seems to be the norm at all locations. Never again!!!! This med patient will keep their hard earned money and spend where it is appreciated. This entire industry in Az is a JOKE.

They are severely understaffed and the wait times are horrible!

Placed a order, order was canceled. I go to call to see what they were out of and they didn’t answer my call. Tried multiple times. They used to call you and tell you what they have to replace out of stock items and nope they didn’t even do that. They also continue to close early every single day since it’s became cookies. Don’t sign deals with brands if your not ready for the business.

First time coming in today to this shop after hearing so much good reviews on it. I was welcomed like every other shop would, everyone in the lobby was nice. Til I got my budtender, not even a welcome or “I got my flower over here, I have my wax here” etc. like y’all really have someone Working not advertising the stuff you guys sale on the floor? Secondly she was rude and just acted like she was taking care of a ghost. Her service was awful and never come back.

The good news is Nirvana is still medical only. The bad news is, they don’t enforce the mask rule there. So though you may be able to get your meds there, it is not a safe place to go. In the 20 minutes I sat in their lobby. I observed multiple people come in with her mask around their chin some not even with one on at all. Who proceeded to chill in the lobby and sniffles and cough and sneeze. It wasn’t until somebody said some thing that they even put their mask on. Only for it to slip down around their chin again. Needless to say, the run is not a place I will be spending my money. I need my medication but not from them if I’m gonna walk out of there with Covid. Do yourself a favor and go to the Other clinics that are still medical only. It’s not worth the risk in my book.

Might be because it’s the first batch but TruMed dispensary is hitting way harder than cookies. Better options too I honestly think it’s just the name that sells.

Disappointed they deleted the deals the day of. Took a screen shot Friday for their Saturday deal assuming it would continue on as it has lately and we go in today to hear they cancelled it. The night before. Disappointing for a 45 minute drive.

Bud tender was not friendly nor knowledgeable. Not too mention all I asked is if he could add a moon rock to my online order and he said he was “busy” when there were 3 people in the whole building. Would never go back.