Nature's Treatment of Illinois - Milan (Medical & Recreational)

I bought a revolution bear dance cart only to find it was half filled. So 65$ for 500ml is steep but when you pay 65$ for 250 that sucks also I bought thc nasle spay for 30$ only to get it home and have to be an empty bottle.

Always very friendly and helpful! It’s still amazing to me how they lack flower and Prerolls. I would still give this location a great score because the team members are fantastic!

I called to ask a question and the guy that answered the phone was incredibly rude. He was upset that I had a question and told me that he had over 800 products and that he couldn’t possibly help me over the phone. Their website does not show anywhere near 800 products, and it is not unreasonable for customers to call in and verify if something is in stock. Start treating your customers respectfully and lose the attitude. It’s just unbelievable that someone like this gets hired for a customer service position. I called today in the morning if this helps the owners identify their employee.

Bad customers service set up and expensive product. There is a wait list which is highly inaccurate. It says 15 minutes and then when u get there it says 1.2 hour wait. Dispensary itself is a little like DMV - after waiting 1.2 in car, u them have to wait in line outside and then a line inside. Can’t wait until there a local competitor.

Kaye usually helps me. She is kind, compassionate and knowledgeable. The staff here is customer focused. They genuinely care about your needs. They take their time to listen and offer suggestions. Special shout out to the OG’S Both Daltons, Tammy, Brady, Ron, Aaron... Brennan and Jessie are some other personal favorites of mine. We’re all in this together. These people have the biggest hearts. I’ve over heard other patients complain about the prices. The people who work here have nothing to do with that. I’m sure they would like lower costs too. The newest addition Victoria helped me the other day. She was lovely. Keep it up NTI! I also enjoy the community of people. I appreciate the yearly pumpkin carving contest.

The nice gentleman in the wheelchair needs to speak *slower* and annunciate his words when speaking to customers coming through the door. Especially since he has to wear a face covering which already muzzles people's voices. I agree with some of the other reviews here about the Milan location. The Recreational side of the the Milan location has this weird feeling about it as if some of the employees there feel as another reviewer put it, "put upon" to have to be there. Its as if they've never used cannabis before or don't on a regular basis so they have no sympathy for the use of cannabis and therefore not true connection to the customer. Its more of a body language/non verbal thing you pick up on. I'm sure some of this is attributed to marijuana still being "taboo" in a sense and it is quite the cultural shock to us all, but every time I'm there its just so quiet and awkward. That being said, product is good quality but price MUST come down or the black market will continue to thrive and out compete dispensaries in IL. Good luck guys, I hope the market allows for your prices to lower over time.

Prices are higher here than anywhere else I've been. I've been patronizing the Verilife store in Galena. Prices are more affordable plus 15% off discount for veterans! Otherwise, they're all pretty much the same.

The US border has less Armed personnel than this place and no more pick up ? Anyways maybe Missouri will make you feel less like your going to a court house than a Dispensary … I think JB got enough of my money to pay for the failure that is Chicago I think for every $20 I spent there should be a sit-up that Earthmover has to do on National TV and I’ve spent thousands

Great place. Very friendly people

First time here, and didn't know you had to wait in line regardless of having an online order ready to be picked up. I would recommend that there be a change in that for us thinking ahead 😊 but even with a line I will say they moved at a decent speed to help everyone out.

They have a great selection along with product knowledge. Victoria is the best but I have enjoyed everyone I’ve worked with

Security are rude, and disrespectful.

Friendly and professional atmosphere. Knowledgeable and kind staff. Very quick service, was basically in and out in 5-10 minutes. 10/10

The staff are frequently rude, act put upon by your being there or asking questions, even though for a while they were not even answering the phone. The online menu is often inaccurate and rarely do they have printed menus available to review while you wait (you will always wait in line) The available product is very limited and what they do have is generally $10 more per item than at any other dispensary. The main reason for bad service, high price and limited product is likely they are the only dispensary in the QC so there is no competition. Hope this changes soon. The bad service and limited product is so bad, I now drive to RISE in Canton, Illinois, which is only 1.5 hours away what a world of difference it makes- huge selection of product at reasonable prices, friendly helpful staff, wide selection of "sale" items. I hope RISE opens a dispensary in QC so we have a choice where to spend our money locally, however, until then I will happy just keep driving to Canton, Illinois to purchase from RISE.

Staff are always pleasant and informative.

Constant improvement. Good job. I feel safe.

Had to leave behind an infused 1g Preroll cuz it claimed to be more therefore putting me over my out of state limit??? Will have to try another time I guess.

Outstanding customer service. They've made me feel welcome and comfortable from the first visit and every one since. The bud tenders are super helpful, knowledgable, and just cool people.

Older 1st timer. Ease of ordering online gets you in shorter line of 2 in house, in/out in 10. Clean, friendly staff.

I love the online ordering! I am one of those people that absolutely hates being around other people, it's such a chore. With the online ordering I'm never in the building for more than 3 minutes. It's perfect and I refuse to go anywhere else.

I usually have a lot of anxiety going out in public, but they made me feel so comfortable! Very much appreciate the kindness today!!

Please don't be afraid to ask the simplest questions, these people are professional, courteous and have a great attitude . Their knowledge is really immeasurable and it's always been a positive experience. Thank you

Did an order online gave me the wrong one. Did not figure it out till got to my car. Could not return it. Very disappointed never go there again

i was on a time crunch so i put in a pickup order but even though the online order line had 4 people in it and the regular line had 10+ I still didn’t get called in until after the groups of boys who came in behind me. and once I was finally in there the budtender took forever, no wonder the line wad taking so long