Nature's Treatment of Illinois - Milan (Medical & Recreational)

High ly recommend high light of my day high five to staff high

Online ordering was great. The employees are super nice.

All the above was cool but I ordered 1/2 oz. for $66.50 and received 1/8 for $49. Didn't realize it until I got home. Just a lesson learned I guess. I recommend to screenshot orders before pickup.

I like being able to put a order in with 4hour window to pickup. I can figure out what I want before even get there

I love NTI Milan. Everyone is always so polite and welcoming from security to the budtenders. They are very knowledgeable and will help guide you through the menu without making you feel embarrassed or uneducated. I had a great experience today with Jessica W! Definitely the best dispensary I have been to.

The budtenders are always awesome- but having to get on the wait list and wait 2 hours for an online order that's ready for pickup in 10 minutes is the bad part. Maybe an "online orders only" area ??

Oh myyy I have to say Abby T was beyond helpful this afternoon! She let me know her honest opinions and recommendations. And she did not disappoint. I highly recommend her if you are going to be visiting. She was super kind and patient and made me smile ! I will make sure to always come in and see her !!!

There was a long line when I arrived, but it moved quickly and efficiently.

This was my very first experience and it was a great one! I had no idea what to expect or what the flow was. The space is clean and well organized. Each and every employee was welcoming, knowledgeable and very helpful. Brian was the specialist assisting and he was absolutely wonderful, very patient and extremely helpful!! He's a great asset to the company. Thank you!

Quality: 3 / We know the dispensary isn't responsible for the quality, so it seems unfair to rate them for the quality, but perhaps it is on the dispensary for selling flower that's literally 3+ months old. :( Just because it doesn't expire until a year from packaging, or whatever it is, doesn't mean it's actually good/worth the price. I hope with more time that the quality will begin to match the cost. Service: 4 / I'm knocking it down a star simply because their online ordering system is not reliable as they've taken it down multiple times before. It's up now, but consistency is important when I consider service. Additionally, I'd appreciate if the people checking me in would wear their mask. It's the time we live in now, and that makes a difference to me, especially as a medical patient. Atmosphere: 3 / Eh. I always order in advance, either online or the phone, when their online isn't working, so I haven't really explored, and I moved here during the pandemic. However, their waiting room is awful, and like I said, the employees are not consistent in their safety protocols in terms of social distancing and masking up. Again, safety is pretty important, so unlike another reviewer, I appreciate the heavy security. The reviewer who claimed they were being watched was definitely being overly dramatic - it's not like that at all, and even if it was? It makes sense. A dispensary is/would be a huge target for crime, especially since they cannot be insured like the rest of businesses due to cannabis still not being federally regulated. Security wise, I feel safe, just not necessarily health-wise. Overall, it's really my only option, so I'll continue to come here. If I had other choices, such as Moca in Chicago? I'd switch in a heartbeat, but I'm grateful to have a dispensary nearby. OH! I forgot the one super plus - they offer rewards for purchases. I get $50 in credit after, I think, $500 in spend. Look it up on their site; that's definitely a huge benefit.

The website is NOT user friendly. Someone needs to simplify the pre order and wait list format. As far as the store, I’ve had excellent service and never a long wait but I always pre order and get on waitlist when I’m an hour away from arriving.

Can't wait for prices to go down

Helpful and friendly staff! Tons of variety. A wonderland filled with cannabis.

This place is wonderful. Organized. Cleanly. Great service. The bud tenders are knowledgeable. The staff is all very friendly. Overall great great place.

Always great people who work there.

The nice lady who helped me was so sweet and I was in and out in only a few minutes.

The Milan dispensary should be a model for others in the state. Everything is managed smoothly and efficiently. It’s easy to order ahead and check in, and wait times are usually short. The bud tenders are knowledgeable and friendly. We always comment on what a positive experience we have at NTI in Milan.

Need a bigger building. Waited outside for 5 min.

There is always a long line but the staff is friendly and the line does move fairly quickly.

Check your products before you leave. I just purchased a Select Briq Gelato and its a dud, no oil in the cartridge at all, it was never filled. Its not natures treatments fault I just threw away $125 its Grassroots Cannabis that just screwed me

Love nti always the best deals and the staff is so friendly.

The bud tender was very knowledgeable and very helpful!!

Always a pleasure going to this dispo! Everyone is friendly everytime I come!

Was given a different product from what I ordered, and was charged $20 more than what the final total at checkout on the website was. Been coming here for years and this has never happened, quite disappointing.