Island Herb - Whidbey Island

I love Island Herb. The staff is helpful and friendly. If they don't have what you're looking for, they can recommend something you'll like.

Friendly, knowledgeable and helpful staff. Top shelf products at reasonable prices!

Last time I was in I was treated like more of a burden than a customer. Feels like every Budtender who gave good service has left or been dismissed, no familiar faces anymore. I won’t be back.

well, after this last purchase, i am not very happy. i had ordered about $100 dollars of stuff, but it was the way the clerk tricked/dunned a friend into purchasing something i did not order and now refuses to return the product for what i really wanted that upsets me. i am in a wheelchair and in pain and due to cancer, now in remission, but have lost the use of my voice so rely on a friend to do things for me, sometimes allowing her to run errands w/o me going along. this was one of those times. I have been using a product of theirs for some time, a dragon balm, which has helped with the pain. i had already purchased the jars of balm and had even purchased a roll-on stick version. however when I realized that for 15.00 you could get 4 oz. with the jar vs 3.5 0z in the roll-on have opted to go with the jars. as a senior, i need to watch the money. so i was pretty p.o.'ed when the friend returned with no jars but a 3.5 roll-on, priced at 35.00. originally i paid 15.00. I am not happy with this shop because she wasn't told about the price increase and didn't know that i had already decided that the 4 oz jars for 15 as opposed to the 3.5 oz. roll-on for 15, was a better deal. plus i don't like the way the roll-on works, still have the first one and hardly use it. of course now that it has increased in price for 35.00, feel i was ripped off. it is the same product, the same potency but when the girlfriend called them, they said they could not accept return products. i have not even taken it out of its box. i think they handled this badly--so what can i do, i am out 35,00. returning to this place will be one thing i won't be doing.my next option after this complaint is filed is to find another source for the dragon balm, a place that won't cheat the customer.