Herbal Wellness Center - West (Med/Rec)

great service

Took a while but definitely worth the wait all the budtenders are chill good deals

Great place! I love all the people there!

I normally love this place but today is the worst. How can place a order online then show up 45 minutes later at don’t have a confirmation. But people show up after me and make a order at the inside kiosk and they get a confirmation text before me who at this point have been waiting 1 hour. Mind you I can’t even get inside without a text confirmation. So basically you guys are saying it’s pointless to do a online order?

Location is perfect... The Staff are very knowledgeable and super polite! Amazing

Devin hooked it UP! So glad we came in. Our experience was awesome, genuine, and honestly, I’ll most likely be back this week. Happy with my purchase :) -Devin the Dude + Nicole

This use to be my favorite dispensary until today.I spent good money in this place over a 3 year period and if I'm not understanding they new system the manager should've had no problem with explaining instead of talking to me like I'm slow.Im sure I've been a faithful customer since before get got there.Not every customer looking for something free

honestly, they need to drop the whole connesour nonsense.... ditch weed and stoned budtenders... probably worth about half what they charge

Good customer service and very rapid. Thank you Christian Tallabas for your help today

Adrianna was an amazing bud tender. Ty so much for your amazing service m. Will definitely be back soon. Service was amazing since I stepped in the lobby.

Very educational Bud tenders, thanks for the great experience!

Put in online order and still have to wait in a hot and stuffy waiting area. Loooooong waiting periods every time we come to this location. Hopefully the new dispensary up north is better.

Wait times are too long, now Thai wouldn’t be an issue if they could keep track of the que, I have been sitting in this lobby for 45 minutes seeing people who have came in after me leaving before me. When I got to ask about this they tell me that they never actually got me in the que and informed me that I’d have to wait for another 10 people to go before they’d correct their mistake. No reason security should be handling the que, employ more staff for that

They have good staff, product, facility. It gets busy sometimes but thats just due to high demand because people know what theyre getting here is good stuff.

bomb ass meds. always come here to get the tastiest wax. flowers are top notch too

I normally love this spot but lately in my last three visits ive had 3 seperate issues... The first time I had a bad cartridge from them. Which isnt a huge deal cause they replace them if they are bad , but I did have to drive up there again and its not exactly close.. That wasnt the first time I had problems with the cartridges either.. but like I said they correct these things so ive usually just waited til my next visit.. The next time they took this little card that they had given their members a while back with these purple buds all over it.. I am guessing it had been worthless for a while but they just hadnt taken it the previous times giving it to them, the time before today, they didnt give it back.. Even if that card is worthless I did think it was cool and would have liked to had kept it. Then this time today I had spent $78 and forgot to evidently hand them that little punch card and I missed getting what would have been my seventh punch.. They should incorporate a system that they either keep track of the times you spend over $50 on their computer or just be able to tell from the time I got that card and the number of times ive been their in their system since receiving that card that I would have a certain number of punches.. I called them up within an hour of leaving about possibly getting it punched the next time I come in and they said they wont do it.. I could understand them thinking some people are trying to scam them, but I was clearly not.. Hell the person that was my bud tender probably could attest since it wasnt very busy at that time she hadnt punched the card.. I love this place and the herbs but this urked me today gettin home with something not right because of something out of my hands. Maybe change that system of yours to hold the files in your system.. You keep track of our loyalty points.. I would think it would be easy to see if im lying or not...

This was my first time visit and I got some lemonhead og and was really hoping to crack open a nice nug.... Came home to open up to the smallest little nugs. Not only can I not enjoy the aroma like I got to with the display, but I can't even take a nice photo to leave a much better first time review.

Horrible! Ordered online, arrived 4 hours later near 4pm to find long lines to wait in. Waited 2 hours just to check-in. What is the point of ordering online, having a medical card and having to wait hours just to check in. This place does care. While deals they offer are good, my time is worth way more than the “savings”. Most other dispensaries are much more in tune with customer satisfaction and operational efficiency. Will no longer use this dispensary. By the way the west location is far worse than the north.

Love this place ! Jimmy Rocks!!!! I’ll always keep going here!!!

Security guard was friendly and gorgeous! Christina was amazing, moved quickly, made small talk while still paying attention to what she was doing! Excellent experience!

Awesome store and staff.

great meds and great staff my tender was great lil bit of a wait but very worth it i will be going back

FIRE 🔥! , everything is hands down on point. Flower Strains to look for Phoenix OG, Paris OG, Snake eyes, Ghost OG, Bubba Skywalker. Thank you HWC for providing medicine for the #trueconnoisseurs. Please bring back "Frosted Flakes OG" 🙏🙏🙏🙏🙏

Has the best deals in AZ hands down, best staff more willing to help out then any other I've been to!