URB Cannabis - Monroe (REC)

Very busy but only was in there 15 minutes. Great prices and service. Jonny B helped me find the best bud for me and he was very polite. Great deals we will be returning.

This is a great place to get yalls smoke on...

Nick my bud tender was great! Thanks for helping me out! Great products here for a great price!

Phenix & Dana was the best. Very professional helped me with any questions, and was very professional.

Just great people

I love this place and I wouldn’t go anywhere else

Great workers they were caring and helpful

It's impossible to get a response to a review from URB, unless you leave a positive review here. Strange? BEWARE: I was taken for nearly $200 by this dispensary. I was once a big advocate for URB, I was happy with the quality product that they provided, and their customer service. That changed when I made a pre-order, arrived and purchased additional products with my order, and started home. I arrived home after a 1.5 hour drive and opened my products. I was upset when I realized that my purchase of nearly $200 in one particular strain was actually around $20 in shake, but off of the same product. I called immediately and spoke to a manager, who apologized profusely and said, please come back and we will gladly replace the product. I asked if I should send pictures, or save the product for proof, upon return. He said he was sorry and didn't want to inconvenience me any further. I made certain to mention it would be some time before I could return, and was told that the offer would not expire. I recently made my way there again, looking forward to resolving the matter. I was told that the computer did in fact indicate the problem, BUT that manager was no longer employed with the company, and they wouldn't be replacing the product, but I could get 15% off my next purchase. I was upset, but continued to try and pursue the issue politely. I was told by the new manager that it was too generous of an offer from the old manager and they couldn't afford to lose out on that much product, that I should have returned sooner, that I should pay more attention to my orders, and was insulted on the product I chose initially. I tried to explain that I was out quite a bit of money on the matter and wouldn't be returning, and was told that it was fine (with a smile). I figured it was best to call and try to speak with someone who was above this individual, before I came here to leave a review, but after 3 attempts to reach out to the company's GM, received no return calls. I'd say it's pretty easy to tell that they don't care about service, honesty, integrity, or customer care. So, BEWARE! There are too many good dispensaries in Monroe to be spending your money at a bad one.

Their new buffalo location is massive with great deals and selections and friendly helpful staff!

I love coming here. Never have to wait for long. Everyone budtender I had has been so helpful and knowledgeable about the products. Overall great vibe

Always a great experience 😎😎😎

Everything about it is sweet

Love Lauryn

Great place great deals

Josh was great! Ist visit!

Great staff, great products, always friendly!

Never had a bad experience. Always fast and helpful.

We loved that they price matched and our experience was awesome working with Johnny b!!

Great place small waiting space

I love the environment of this dispensary and the bud tenders are very helpful. Jozlynn was super helpful and very sweet.

Always a great experience!

I love the personalization each budtender provides. It's a bonus that the visit always takes less than 20 minutes.

Love the visit they were vary helpful

It was an absolutely amazing experience, friendly customer service and awesome atmosphere!!