Trulieve - Pensacola

I’m new to cannabis and thought I’d try it to see if it would work better for me than other medications for managing my medical conditions. The staff were very friendly and helpful in getting me started, and answered any questions that I had about the different products.

Very helpful, knowledgeable, nonjudgmental people <3

I went in for my first purchase of medical marijuana, and was greeted by two very nice folk at the service desk. Their staff was pleasant and made the experience enjoyable. The lady who helped me asked questions about my condition, and what effect I was looking to achieve. They tailor to your needs, and are happy to do so! Any time I call the service center, they're just as pleasant and knowledgeable. The Gorilla Glue #4 from them is my personal favorite for all-day pain, spasms, or general muscle tension.

Yesterday was my first in visit (I’ve gotten my medicine delivered before) Very clean establishment as well as friendly! I was in and out in a timely manor. Can’t wait to see how this company expands in the future :)

Aside from waiting 30-45 minutes in the pick up line, i brought my defective pen back for a swap (that i had purchased 2 weeks earlier, and was asked to wait in line for an entire hour, even thought i was not purchasing cannabis! The waiting room has the largest, brightest flourescent lighting which immediatley triggered my migraines. Thinking it would be very busy and crowded inside the dispensary, i realized there was alot of casual talk amongst staff, and a very low sense of urgency even with a waiting room full of people who just want to get home and enjoy the rest of their Sunday.

I have been a customer for just over a year. I was able to see this location grow, change, and streamline the process of filling your prescription. The staff is great and they are always there for questions. If your are a new patient, download the Leafy app. This will help you see what Truelieve has and all of your research is there in one app. My first visit to Trulieve I was uneducated and there were not many patients there when I stop in. Now everyone talks about experiences, what works, and we always help new patients. Come join the family at Trulieve. It’s the only place where there can be a long line and no one is upset 😊

They have the purest concentrates and high-THC vape carts period! Ask for Andrew!

I’ve picked up several times from this location and had a few deliveries. Staff is always personable and knowledgeable. Andrew who works there is always a pleasure to work with. They are quick and my orders are always ready!

I was definitely impressed with this dispensary. Very up to date and looked very secure. I liked the way that you couldn't get to the dispensing area until you were called in. You are matched up with an aide and he/she will stay with you until you leave. Very knowledgeable and treated this 65 yr old ptsd vet very well. Will definitely recommend these guys.

So glad they are close and convenient

Hi. The reason of this message it’s communicate how disappointed I am with the Truelive Coorp. The employees at my store, Pensacola, are amazing!!. The Coorp NEEDS to get theirs s— toguether. Your oils all look the same color. That doesn’t make sense. They are veery light. They just add more of the smoke creator liquid. The liquid it’s super thin.Main subject, it is completely disrespectful that you guys create your own Volcano, call it Truelive tabletop vaporizer and charge $750 for it!!! Insane!! I bought it used for $500 and I totally regret it. Tou guys NEVER HAVE TRUE FLOWER CUPS AVAILABLE ANYWHERE!!! Why I want that expensive machine if I can’t use it!! It just feels lime a scam. You can verify with my store employees how many times I’ve been in this past weeks, every Tuesday and every Friday and they NEVER receive stuck. This is a serious medicine for me. I stopped hard Benzos for my anxiety because of medicinal cannabis and you guys are literally making my life more complicated. With 100% honesty, Agustin Rodriguez.

So many times I sit in the waiting and listen to clients complain about this or that . I image the complaints far outway compliments but let me put my two cents in. I have had nothing but good experiences at Trulieve. The staff is always courteous. The product is of superior quality. I do understand that the waiting time for orders can be long but I have never been given an estimated time for my order to be ready that was not accurate. My favorite way to shop is online. It's almost no significant wait. The Express service is conveniently fast. I just wanted you to know that your outstanding customer service is noticed and appreciated. Thank you. Linda

The waiting room was packed with pickup and patients waiting to shop. Upon my arrival, I asked the front desk associate for a basic wait time for service, she (very smugly) said “a half hour or more, up to a few hours.” Of course, after this type of treatment, I receded with an “okay”, after almost 90 minutes, I finally get called to the dispensary associate. Walking into a selling floor at trulieve or any dispensary, generally multiple patients are being assisted and the process is quite fluid. When I was assisted, I was the only patient within the selling space and at least four associates were standing around doing absolutely nothing. Everything and everyone working made me feel as if I was not important and the chance that I will return is slim.

Excellent location, easy to get in and out of parking lot. Establishment very clean, well laid out. Nice lobby, comfortable. Front desk personnel very helpful and friendly. Inside the locked dispensary area also very clean and comfortable. The BudTenders are very knowledgeable. I have Stage 3 Cancer with severe pain and side effects. This was my first time purchasing Medical Marijuana and going to a dispensary, so I was a little nervous as to how the process worked and what was the best product for me. Andrew was my Budtender and immediately made me feel very comfortable and confident that he understood my issues and had the knowledge to help me through the process. He took the time to cover all aspects of things I need to know to go through the process, what type of product would be best for me and why. Very much recommend this Dispensary

What happened to Trulieve Pensacola? I haven't been in about 6 months (not since flower was available). Not only was I surprised by the masses of people in the hallway and outside (the last time I went, you still could sit in the waiting room, fyi). I was even more shocked by how rude the front desk staff was to me and to many others waiting. I learned that online ordering is a joke and most didn't know it was still even on the web. Frustrated, annoyed, tired, whatever it was, it was unprofessional to act this way. The staff in the back (dispensing area) were all kind and helpful as usual. The vibe changed dramatically when I was called back. You will not always only be the only one shop in town with flower. I hope the powers that be offer you some relief soon. I, for one, am dreading the next time I have to return. Good Luck, Northwest Florida Retailer

One word, AMAZING. Great service, very friendly people and high quality products. I never ever take time for leaving reviews, but this place is worthy.

First visit bought a preroll That had two large stems in it not very happy when I brought it to their attention they just said oh well it’s going to happen

I had an issue with a strain that I tried for the first time and even though almost half was gone, they gave me a full in-store exchange in another strain! Good job corn cob!😉👍👍

Tried to follow up with their customer service who was completely unhelpful, offered up an excuse, and told me the product I don't want or need anymore was in stock. Won't be returning here for a long time until they can sort out some of these issues. I have had repeated issues regarding wait times here since they began stocking flower. Placed an order for a concentrate syringe this morning at 10am and at 6pm I was told my order had still not been packed and I would need to come back tomorrow. Cancelled my order and went to Surterra and walked out with similar product in less than 10 mins. In the past I've had to just walk away from my orders because the pickup line also had an hour or more long wait. I've also noticed there's rarely more than two registers open while the hallways are still completely full of waiting patients. Minimum coverage for maximum profits is a poor business model and I'm disappointed that this seems to be happening here. I prefer Trulieve's products, but I can't justify wasting hours of my day to wait for it and will continue going to Surterra until Trulieve can improve the pickup system.

This dispensary NEVER has products available. They advertise products and deals and they are out of stock. It’s really annoying. Don’t advertise a product or promote things you never have in stock.

While I appreciate they're just getting this business going, I'm surprised to see that they still don't run this like a professional pharmacy, (although they have priced their medications just as high). I mean we don't see tip jars in Walgreens do we? Seattle for instance sells the same products for 1/3 the cost here!!! Getting the correct strain is STILL a crap shoot. Sometimes you get your med, and sometimes you suffer. Also I think they should let us order from the grower in advance and have it delivered either directly to us or their store. Then the growers will know which strains, and how much of each is needed to grow thus eliminating some of the waste. But as for the staff, they are great! They do there best to be kind and courteous to all us impatient patients who are in pain and stressed too. Here's praying for other stores to open soon, and for it to be legalized recreationally so the prices will come down to a reasonable amount.

Their product is fine. I don't have issue with their product. What I have issue with is their discount for veterans. They only offer a 10% discount for veterans versus the other dispensaries which offer anywhere from 15 to 25% discount for veterans! I think this is pretty crappy since these same veterans fought for this country and our freedoms which allows us to have medical marijuana. The veterans (and their spouses and dependents) need this cannabis and often times they cannot afford it so every little bit helps. Even an extra 5% off of their puny little 10% discount would be a huge help to some families I'm sure! When they change that, I'll change my review.

This location is really nice inside and it’s great and their products are pure and help with my depression

I dislike that they never answer the phone. Any other dispensary you can get through to immediately and get info. But trulieve phone system is horrible