Trulieve - Key West

Everyone at Trulieve is incredibly helpful and professional. Amy is amazing!

First time at Trulieve in Key West located at 400 Duval Street. Today was their grand opening so they were offering 25% off! What a wonderful experience - highly recommend this dispensary! Shout out to DEAN for helping me out today! The space is beautiful and clean and modern. All the staff is super friendly and welcoming. I am a newbie and had a lot of questions which Dean was very happy to answer all of them. Dean was knowledgeable, reassuring and gave me some great guidance towards products that will work for me. I appreciate the high level of customer service I received, the patience that both Anthony and Dean had when I asked questions and asked them to repeat things as well. I am grateful for their idea to keep a journal so I can continue to experiment and try out which products work best for me. I forgot it was cash only, but they happily held my order and quickly processed me once I returned. There is an app you can use too which takes a few days to set up so you can pay without cash (I'll set this up for next time). Overall great happy experience, knowledgeable & professional staff, unique products, plenty of materials to help educate yourself, a clean and modern and beautiful space, great central location in Old Town Key West, and I am looking forward to my next visit. Thank you Trulieve team & especially Dean!

I feel the location and staff are phenomenal ! I leave satisfied and with a smile every time. yeah more flower choices would be wonderful but i truly have no complaints ! 💯it

Very informative. Dean and Zach made me feel very comfortable. I am a difficult person who knows it all, but Dean and Zach recognized that and treated me nicely. The manager that you brought from Dadeland is a great guy.

This was my first dispensary experience and it was amazing. The building is clean and is staff is friendly and professional. It’s easy to find right down on the heart of Duval. Sometimes it’s hard to snag minis but there is always a wide selection of products. It’s a guarantee that you will something that appeals to you! I have been to this location several times since my first visit in the summer and the staff are always helpful. Shakira, Davis, and Zach have always gone above and beyond on each of my visits. It’s nice to shop and feel at home - this place doesn’t have the rigid atmosphere of other locations. Can’t wait for minis Monday!

Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.

The new store in key west is amazing ..the staff is super friendly n helpful..Alex has a great staff.ive been with trulieve since day 1 of there existence n the legal cannabis became a law in fla..I have no more seizures n got my drivers license back after 10yrs of not having it..I have no worries anymore thanks trulieve

Thank u to dean as well all the guys in the store are great love going there

Dean and Zak were awesome to work with and this new location was easy to access. Also had a great selection of in stock products.

On Duval, but nearby parking makes it fairly easy. Finally KeyWest has flower......no more Surterra. Avoid MedMen as they oppose homegrow.

I've been a regular customer at trulieve since I first got my med card, the people in the lobby are super kind and welcoming aswell good conversations for when you're wait and the service and cooperation from the budtenders is outstanding (S.O Davis ,Michael ,Jose Nitsi,Andy and Annie) you guys rock and if I missed anyone they rock too🤟🏼. there's also a wide selection of great products no matter what the problem is they got it. from there entensive knowledge on terpenes and specific cannabinoids, to the quality of the product ,whatever it be. I have anxiety and bipolar depression but I dont believe pharmaceutical medication for it never worked for me and only made things worse. for my anxiety I was recommended indica dominant strains, and for my bipolar depression I was encouraged to try pure hybrids. This knowledge has drastically changed and improved my life and am grateful for that.

I Really love their Cultivar collection! when it its available, unfortunately the staff member who helped me the last time I was in was not very ....... I get it we all have bad days.. but I haven't been back since. she was rude, and condescending. but they do have VERY GOOD WEED!

They should just close. They never had good service The delivery service SUCKS. I’m just not ever going back. That’s my thought.

Staff has entered my incorrect information twice, resulting in embarrassment without an apology or solution. This location has wasted my time and exhibited unprofessional behavior, as the cashier wouldn’t explain to me what the issue was until a manager assisted her.

I like the privacy as well as the Bud Tenders. Brian was super knowledgeable and friendly. Finally have a good dispensary. I would like to see a %20 discount for Vets like some of their competition offers. Really only complaint

Great location, even better service

Great knowledge and beyond helpful! Dean was incredible! Beautiful store and great swag!

Love this place, very safe atmosphere. Everyone is friendly and knowledgeable. The grand opening day Chris was my tech. He was excellent at setting you up for a magical experience. Sube

I was approved for medical marijuana due to my autoimmune disease, therefore I was very uncomfortable during my most recent visit because a staff person was not wearing her facial covering correctly and they allowed a person to sit in the waiting room with no mask. So I ordered delivery for the next time and the delivery person came to my door with no mask! Products are great and staff is helpful, friendly and knowledgeable but i do not feel safe being exposed to people who aren’t protecting me by wearing a facial covering.

I visited last week for the first time in a while and Jacki took some extra time explaining the new products to me and was very nice and super helpful regarding my questions. She explained the discounts on trupods that day to me which I was happy to take advantage of. Never a bad day visiting Trulieve Key West from the middle keys!

I visited this location today. I had this person Annie mayo,who took care of my order. Was very very informative, very pleasant, showed me a lot of things that I didn’t know. I thought I did now. I would recommend this place to anybody. I mean it’s such a great atmosphere, when you go in the people are so pleasant it is just a lot of fun. Go there check them out, have a good time thank you

Visited my local Trulieve store in Key West today. Upon arrival I was checked in right away and called back to pick up my online order(s). I was greeted by Cody who reviewed my order(s) with me and answered a few questions regarding a few other products. He was very professional, friendly,and knowledgeable.

Friendly, knowledgeable staff? Great store! Wishing there was more options for strains Of flower.

It’s a pain to park downtown. Not a warm experience when walking in. Out of flower.