Trulieve - Key West

Even in light of the COVID-19 shutdown, service at Trulieve was great. Thorough and respective of personal space. And reasonable prices. I was helped by Amy and Jinny.

Everyone at Trulieve is incredibly helpful and professional. Amy is amazing!

The new store in key west is amazing ..the staff is super friendly n helpful..Alex has a great staff.ive been with trulieve since day 1 of there existence n the legal cannabis became a law in fla..I have no more seizures n got my drivers license back after 10yrs of not having it..I have no worries anymore thanks trulieve

On Duval, but nearby parking makes it fairly easy. Finally KeyWest has flower......no more Surterra. Avoid MedMen as they oppose homegrow.

Staff very nice and very knowledgeable about the product

Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.

I was there right after the Thanksgiving holiday and didn't expect to see a lot of choices. I was pleasantly surprised. My budtender was Susanna, and they really do a thorough job training their staff. Every time I go they answer my questions, and never make me feel foolish. We all have to learn. This time, I was able to buy new items for myself. She helped guide me in the process of using my new meds. It really is an enjoyable experience. Please open more stores.

WOW found out on opening day y'all where here & opened!! went downtown to the opening. Great experience from the door to the finish, felt like i was special in a good way. Very informative information from everyone i talked too.This is a Dispensary class act. Thank y'all so much for getting here. been there 2 days now & i am so happy to call it home base for my medical needs. Thanks to my Budtender Chris Ramirez for your informative help on day 2. Many years of success!!

I visited about a week or so ago and was served by "Davis". He was extremely knowledgeable on the store's products and took the time to kindly explain to me the differences. The rest of the staff was equally caring and attentive. Trulieve is easily the best dispenserary in Key West, I just hope they end up getting more products to choose from because they tend to run out somewhat quickly.

Great store! Very fast! Not a long wait! Very knowledgeable employees. Zach and Michael were excellent and very helpful!

worst place ever won't replace my pen I bought there that broke worst costomer service like Joshua has got to be the worst at his job he's so cold and rude what a jerk hope the business fails and has to shut down bad business lots of incompetence there dont waste your money ill never shop here or any of their other locations again

Dean in Key West really helped us out with information and made the experience feel welcoming. Thanks for a great experience.

Visited Trulieve for the first time yesterday, the whole staff was absolutely fantastic, Michael and Anthony were so helpful they walked me through everything step by step and made me feel comfortable and totally informed. 100% going back and would highly recommend

Dean and Zak were awesome to work with and this new location was easy to access. Also had a great selection of in stock products.

It’s a pain to park downtown. Not a warm experience when walking in. Out of flower.

First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!

Great new store in Key West. Fully stocked. Great service. Daniel and Zachary were there to assist me with any questions I had. Great experience. Great products.

Thank u to dean as well all the guys in the store are great love going there

Feels weird to have to sit in a waiting room and then go into a back room. Like we are doing something wrong.

I was approved for medical marijuana due to my autoimmune disease, therefore I was very uncomfortable during my most recent visit because a staff person was not wearing her facial covering correctly and they allowed a person to sit in the waiting room with no mask. So I ordered delivery for the next time and the delivery person came to my door with no mask! Products are great and staff is helpful, friendly and knowledgeable but i do not feel safe being exposed to people who aren’t protecting me by wearing a facial covering.

I Really love their Cultivar collection! when it its available, unfortunately the staff member who helped me the last time I was in was not very ....... I get it we all have bad days.. but I haven't been back since. she was rude, and condescending. but they do have VERY GOOD WEED!

Let me start by saying the staff at the Key West location is awesome but the rest of Trulieve is laking. So I been using Trulieve for my meds to treat cancer and severe PTSD for a few months. Everything was great and my treatment was going well and boom all of a sudden they ran out of the product I was using. This left me very concerned. Trulieve gave me a number to call to see if they could get it transferred to my location. Well that when my nightmare began. The reps on the phone are completely incompetent. They was supposed to put in a transfer order and come to find out a week later that they never put the order for transfer. My home location has been out for over a week. I requested twice that a supervisor call me and no one ever called me. I called one last time today and the person I spoke to couldn’t help me but she did politely but rudely hung up on me after I told her I would hold for a supervisor. At this point I has lost all faith that a Trulieve supervisor will call me back and I no longer trust that Trulieve can successfully get me the Medicinal products i need to treat my conditions.

I had an issue with a product, but Andrew was able to switch out my items and give me an overall good experience. Always great service very clean. Thanks Andrew!

First time at Trulieve in Key West located at 400 Duval Street. Today was their grand opening so they were offering 25% off! What a wonderful experience - highly recommend this dispensary! Shout out to DEAN for helping me out today! The space is beautiful and clean and modern. All the staff is super friendly and welcoming. I am a newbie and had a lot of questions which Dean was very happy to answer all of them. Dean was knowledgeable, reassuring and gave me some great guidance towards products that will work for me. I appreciate the high level of customer service I received, the patience that both Anthony and Dean had when I asked questions and asked them to repeat things as well. I am grateful for their idea to keep a journal so I can continue to experiment and try out which products work best for me. I forgot it was cash only, but they happily held my order and quickly processed me once I returned. There is an app you can use too which takes a few days to set up so you can pay without cash (I'll set this up for next time). Overall great happy experience, knowledgeable & professional staff, unique products, plenty of materials to help educate yourself, a clean and modern and beautiful space, great central location in Old Town Key West, and I am looking forward to my next visit. Thank you Trulieve team & especially Dean!