Trilogy Wellness of Maryland

Cool shop, really nice staff, good knowledge on all things cannabis

Plenty of parking. Fairly fast service but need to get the order of arrival fixed - it’s not a huge deal unless you can’t stand for long. That said - The best product. The best knowledgeable staff. The friendliest staff and really good sales.

Bryan was new to me and did a great job...thanks Jessica for your advice, as always, good choices and recommendations 😉

The front desk guy was very nice. Maddie took the time to listen to my medical needs and make me aware of my options. They even got me a chair to sit on when they saw I was handicapped. Will definitely be buying my products from them in the future.

Amazing customer service, always! Awesome reward program and great prices. Express check out is an added bonus! Love trilogy and all the staff!

Started with trilogy wellness when they were new and serving medical patients only since July quality of service has dropped considerably. My experience today with one of the staff and his level of insensitivity to the issue I was have with being skip over while waiting for my order prompted me to write this review. I’d like to remind the owners and staff at trilogy that it was the medical patients who got them to where they are and they should remember that in their service to us.

Didn’t have product I ordered

The staff is very polite but they lack the ability to clearly communicate when there is an issue. I waited in my car for curbside service for 30 minutes after checking in. I have always done curbside service, as a medical patient. No one let me know that there was an issue. I had to call again to get someone to then check to see what was causing the delay. Even though the staff member was apologetic, without me calling back, I doubt if anyone would have ever let me know there was an issue. I don't consider that good service.

I can’t tell you how many problems I’ve had here. They either can’t find your order, your order has been changed without your knowledge, or things are just missing all together from your order. Yes I’ve had good experiences here but not at all in the past year or two. Over priced and just overall lazy service. Go anywhere else. Especially for concentrates. These people are worse than the dope dealers they replaced and that’s a FACT

I’ve been a few times before and service was always ok but in the beginning my allotment was being screwed with. The rewards and service slowly declined. They don’t care about their customers, it’s about how fast they can get someone in and out the door. I haven’t been in quite sometime, maybe a year. Staff was extremely rude, telling another customer; “sorry we have all these new people in today”, speaking directly about me. I wasn’t even there 10 min. Second, the budtender was extremely condescending and arrogant acting when I asked a few simple questions on products. I opened the concentrate to find half off it was spilled in to the box and container. They don’t even care about customers enough to keep products properly stored. Oh and wait times are dumb long, the average is like 20 min. Safe to say I will NEVER be back. So many better places around with better products, rewards, service, wait times and pretty much everything.

Unless my dawg Kendrick is there I might as well skip this spot. Any time I go there I either have a long wait or someone working there isn't trained up and it's frustrating dealing with people who don't know what they are doing. Can't even ask why I'm being asked for my non medical I.D. without being told I had an attitude!?! Are you kidding me, what kind of customer service is that!?! Poor is the answer.

I'm a regular patient and enjoy the staff today was the first time I had a bad experience with a budtender just giving some friendly advice on handling sensitive information

Some staff are RUDE,

I had a confirmed order for 2-1/8th’s of different kind of flower. When I got there, one of the eighths was not in the bag. The order stapled to the bag showed it was in the bad. Thanks to Corey, and his outstanding customer service and knowledge, he was able to find something that was the same price and fit my profile. This is not the first time that this has happened. One other time I did get a notification that a product was not available, but this time I received an email that my whole order was ready.

SLOW 95% of the time.

I am a frequent customer. I just love this dispensary! I drive out of my way just to go here even with other dispensaries much closer to me. BRANDY at the front desk is a breath of fresh air, a freaking ray of sunshine! I adore her. I love starting my visit with her. She’s the BEST! All the employees have always treated me with kindness and are extremely helpful and professional. Love love love you guys! Thanks for all you do!

Best deals outside of the city. Strains ,points, free merch, great service. Always love this dispensary

Trilogy Wellness very convenient... they’d pick-up servía fast. Upon arrival... you call the number let them know you placed an online order, and they get you order and your outta there. Also I enjoy their discount with the visits.

Great place, good people and I love their order online and pick up the same day. Beautiful!

The staff is super friendly and very helpful. Nice experience overall.

Visited here for the first time today, everything was priced at full retail but the 25% off for first time customers eased that. Nice place, Paul was very knowledgeable, friendly, and the reason I’ll be back around.

The staff is always welcoming and helpful. I feel like a valued customer here!

This was my first visit to Trilogy and it was wonderful. The shop I normally use was out of a specific product that works well for me and I found it online at Trilogy instead. The gentleman waiting on me was so very helpful and even recommended an additional product to try for my knee pain. The office setup was well done.

I moved here a year ago and started coming to trilogy the people were very knowledgeable very helpful and try to point you in the direction of what will help me the most... Highly recommend