The Vault - Lake Stevens

You have to come in with a plan because most of the budtenders don’t know what to recommend. If I ask that I want a body high I don’t necessarily have to tell you that I want indica. I know it’s indica I just want your recommendation of the best strain of what I need to feel. Tend to my needs. When it comes to weed the budtender should be able to pick what’s best for the client needs. Overall, they have a great variety and you can get discounts.

DJ always gives the Best product details and always helps me out! Shout out to you DJ!! You Rock!!!

Best selection for wax, edibles, and gadgets. Decent pricing, although sometimes hard to see the pricing in store. Website now looking very helpful, just need product pics and better descriptions. Staff is varied - a few experts who really know their craft but also a few tenders who seem hurried or can't answer q's. Happy they run "specials" and stay open late. Highly recommend.

love this place! everyone is super friendly and they have a great selection

Terrible customer service! Taking an hour or more to fulfill online orders is rediculous. I shouldn't have to call every time to see if you got the order. DO BETTER!!!

Love it here awesome and always good selection. The bud tenders are super nice and always helpful. 5 stars.

First time I went here, excellent service and great products. Highly recommended

This is by far the best pot shop I have ever stepped foot in. Everything is on display neatly, great atmosphere. Katie is seriously the greatest budtender I’ve ever been helped by, she’s always so cheerful and happy to see everyone and has never left me disappointed. The only minor downfall I would say is they sometimes have things left on display that they no longer have in stock which can be a little frustrating at first, but they always recommend a second option that’s always fire. I highly recommend checking them out!!

William was so rude today and degrading, he treated a disabled woman like she was dumb, that disabled woman is me!

Fast, super polite service.

Used to be my favorite shop. but recently the quality has dropped tremendously and i can say ill never be back. They will hire any jo blow off the street and expect them to do a job that requires experience. i usually drop about $400 everytime i stop in. There was a girl that worked there, she had long dark hair nd tattoos, i believe her name was Noe, she was by far one of the best budtenders ive ever worked with. Jessica and Trevor are my favorites as well but i never see them anymore. everytime i stop in now, it feels like there is tension in the air and everyone seems grumpy. sucks that this place took such a drop in quality. Guess i need to find a new shop.

I've been going to this dispensary since it was medical, it was my first dispensary I've been to and that was over nearly 5 years ago! The employees here are knowledgeable and friendly, I would drop names of the coolest guys and gals but they're all great :D The selection(varieties of strains and companies)/quality and pricing are far superior than Seattle shops and so many other dispensaries around. The amount of flower and oil selection are high and both affordable and rewarding! Bless your families! Lake Stevens class of 2011 Stay high homies🤙🏼

DJ was a great help to me and my friend, he was informative and knowledgeable about the products and he helped us understand what we were buying.

Having worked in retail for two Fortune 100 companies, I understand world class customer service better than most. Upon my trip to The Vault in Lake Stevens, Lucas Cook provided nothing short of that. I was greeted the moment I walked in and served throughout my experience. Lucas was knowledgeable, fun, and a great salesman all around. Lastly, when I pulled out my money and realized I was 50 cents short, before I could even run out to my car he had grabbed it out of his pocket and told me no worries. I've been enjoying coming to The Vault for over a year now and I continue to come because of people like Lucas. -Chris

First time at this shop and I am super impressed! Great products at a great price! Nice friendly staff! What more could you ask for? I highly recommend this shop!

Curbside pick up was fast and easy! Will be doing it again for sure!

Trash. I've had multiple issues when it comes to their pricing, especially for medical patients wit recognition cards. Even though they're not a recognized store, I've had bud tenders give me different prices on multiple occasions. Sometimes I get no sales tax from a bud tender with my card. Sometimes I don't. Today, a bud tender decided not to tell me a certain amount of a product wasn't available. Instead charged me regular price on two eighths. I told em fix it but of course instead of satisfying the customer they had to argue the issue. I've been to many places and this ain't ever happened so don't bother. This place bogus as fuck. The only bud tender in there that's koo is the black dude. Appreciate the business tho. Get y'all shit together.

The Vault is great and I'm a big fan of their pickup system, but some of their oil products are really hit or miss. Beware buying the Dose brand "tanker" refills, which are apparently not covered by The Vault's return policy. We bought 3 of them and none worked, which was a huge waste of nearly $100. It would have been nice to know beforehand that the return policy doesn't apply to these products.

They are always friendly and helpful at the vault. Never had a problem. Sometimes very busy there but that keeps the flower fresh👍

Easy online ordering and pick up. They always have something I like and friendly bud tenders who make good recommendations.

Great place with top shelf quality , "highly" recommended always a fast process and greeted with respect every time 👌

Not great customer service!!

This place sells me under weighed grams of oil all the time. I got a gram yesterday that i paid 35 for and it weighed .65 and the manager said she cant do anything for me even tho this happens to me everytime i go and the employees are always super rude to me so Im def gonna be driving to Seattle for my oil. Its not worth it to go here and not get what you pay for. I definetly DO NOT recommend the vault.

The staff seem nice but the manager is rude to customers and staff alike. I won’t be going back until there is new management.