Sunnyside Cannabis Dispensary - Rockford

This dispensary seems as though they rushed for Rec. They handed out menus and order forms in line.Upon entering the building there was no order direction and a long waiting time. When I got into the storefront area there were long lines. The menu was not organized by Rec/ Med items. There were no display items either just a cold bright orange room. When I finally got to the checkout the bud tender was unfriendly and ill informed.She told me that everything I had pre ordered was not available to Recreational customers. When I asked what was available for purchase I was met with huffing and puffing short answer of we have 3 strains available. Was not much else in the way of concentrate or edibles. I asked to see a nug of the available strain that she pushed onto me, she returned with a worse attitude holding the bottle to my face with only the label visible when I saw the content I was very disappointed little popcorn buds in a blue container (making the bud appear more green)

Prices are too high for the quality. Definitely price gouging going on. Terrible service, a majority of the workers were high. Which is fine, but it slowed them down, which is not okay when there are 100 people in line waiting to get in.

I don't know how good a place can be when I go to look at the menu on Leafly and there's nothing available there's a flower shortage in the state some of us are willing to travel if we can get some flower but you know we don't lie legal now and we'll just have to drive there and find out if it's cool or not I don't think so put a menu up

They were not prepared for recreational use at all and definitely rushed it. I waited in line for 6.5 hours this morning and by the time I made it to the front I was told I still had two hours to wait and that they cut their limits for product to customers in half because they didn’t have enough. As a manager, it seemed like they didn’t have any retail or customer service experience and the entire day was poorly prepared and ill-managed. Made me very weary of attempting to return when they aren’t busy without a med card.

Went up there today was a long line then had to take a ticket to come back in the am cux they were cutting off 🤦🏿‍♂️

Police asking where you’re going, no parking, fill out forms, long wait times (1-2hrs), no product when you are finally waited on.What is going on?These shops have been opening for 10 years now, you would think someone would get it right, instead of ripping off the public at large!

they are rude and never have much avalible. And much too pricey

Very limited options of products. Wait times/lines are well over an hour. And you’re waiting outside in the cold. Prices are very very inflated. The “ordering” process sucks. You never get to see the product until after you’ve placed an order. There’s no product to view or smell in the store. I wouldn’t recommend going here.

This place either doesn’t exist or is impossible to find. Don’t waste your time. Not worth the hassle. Trash.

These people are absolutely awesome! Day 1 and they did everything they could to accommodate all their customers who stayed, bringing snack, water, and even pizza toward the end of the night. I personally felt very welcomed by the employees and security. Any questions I had were genuinely answered and I was quickly served. The ATM fee also isn't too high so it's not a problem if you forget to bring cash or deciding to get more than anticipated like I did. Definitely will be coming back. Oh the flower and concentrate are really good too!

The employees were extremely friendly given the extremely high demand on the first day. I'd say they handled themselves very well! And the product was straight FIRE

There are some pre-roll deals today that are a good deal. I mean it's not well known strains but hey it's all pretty good no doubt. Not the time to be too picky!

This is my least favorite dispensary in the state of IL. They request that you order ahead, but they do not actually save your order. You could show up thirty minutes after ordering online and they will tell you it’s gone. Medical patients are not prioritized at all. They will call recreational people up to order before a medical patient even though they say you will be “prioritized”. You will be waiting in line at this place no matter the time. This place is solely about profit- the prices are higher than in Chicago for the exact same product, but this isn’t surprising since they’re owned by Cresco! Workers will stand around chatting with each other instead of helping with the giant lines of people, and most aren’t knowledgeable when you ask questions. Product consistency is also bad, but this is Cresco as a whole. This place does look nice now that they updated the layout, but you still can’t see your actually product before buying it. Overall, if you want the Walmart of weed with poor service, this is the place for you.

Friendly and helpful staff with quick pickup during the stay at home order! (May 2020)

Not a long wait to get in and fast service. Place seems kinda sterile wish I could browse the products but it is all new to Illinois.

The line was handled well. Everyone there was pleasant. Everyone was professional. The product was great.

Drawn in by promise of 30.1%THCa left store and product was 16%. Refused to do anything to make it right. Won't be back.

Based on other places I’ve been to in Illinois, this place seems to still be figuring it out. Granted they do have a very large customer base. Things have been getting easier and smoother as times go on.

Heather the lady that greeted me and took my order was great ! I look forward to coming back and seeing her again she really made my time there a great one. Now on the other hand the quality of the weed was absolutely disappointing and terrible the weed was so dry that one I squeezed it it crumbled and turned to dust. It was so dry it burned up so fast and it didn't even get me high.

This place is just all around terrible for so many reasons. Last time I was there waited in line for an hour when I finally got inside nothing from my order was available (no sorry no discount just you wanna try something else?) and then they tried to up sell on paying 30.00 extra dollars to get a 1.00 pre-roll. I can't wait for this state get it's act together so we get real competition in the marketplace so this place actually has to put in some sort of effort

They have products marked on sale online that somehow mysteriously changed to not on sale when you pay for it. I’ve left with empty containers and improper receipts. Make sure you check your containers and your receipts before you leave . Now that more dispensaries are opening and competition is setting in let’s hope they improve

Could not have been happier. Drove down from Beloit. Friend and I stopped to check out the Rockford dispensary. Beautiful location. Nicest security. Great reception. No wait. Staff were even on the floor to answer any and all questions. I appreciated the kindness in all the staff I met. Great everything/everybody

I am agreeing with the fellow that stated Sunnyside is the "WalMart of Weed." It doesn't matter what time of day or how busy they are--you will end up waiting in line with 10 registers and only 3 of them staffed. I just can't comprehend or understand where the inefficiency lies. Yesterday I was second in line, and still had to wait almost 15 minutes to be served. WHAT TAKES SO LONG? The other Rockford competitor has made it so simple--why has Sunnyside made it so complicated and time-consuming? The competitor's product is in full-display, you don't have to order online, the bud-tenders don't have to wait around for a "420" or "TA", and free food/music on Wednesdays!! I always know I will be in/out within 5-10 minutes consistently. Unfortunately they don't have the selection that Sunnyside offers--so recreational users are stuck with Sunnyside's inefficient service. It's never a "quick trip" to pick up something, because even if they are slow, you'll end up waiting for some stupid reason. Sunnyside, your competitor is vamping up their buying strategy, and because product selection is the only thing holding myself and others back from dumping you, it would behoove you to figure it out soon, because you have a lot of disgruntled customers out there...

This place sucks. Why is this the most expensive sunnyside in the state? Overhead cant be more than it is in wrigleyville. Get it together guys, even medmen in oak park is cheaper.