Keyway Marketplace - Jefferson

Great specials and knowledgeable staff. Quality flower.

I had the worst experience today. I was given an order that was not mine when I did curbside pickup, I realized it when I got home, and was told to come back and they would take care of me. When I came back, Jesse M took the product away from me that I had been given, and told me he was going to re weigh it. Well the issue was that I was given the wrong order, and whomever order I was given was similar, but was not the same, and told him "remember that is not my order!". After waiting 10 minutes in my car, Jesse M came out to my car without my correct order or anything at all, and started accusing me of trying to switch the 1/8th that was weighed out incorrectly that I had received just 30 minutes ago, like if I had bought a smaller amount at another Shift and was trying to say it should have been an 1/8th, and get 1.5g free. What the hell kind of customer service is that?!?! I paid for a service! Compassionate care are not words they use to train the staff at Shift by no means. I am furious! I just wanted the product I ordered, since my money had already been taken. After a huge amount of disrespect and humiliation by being berated by Jesse M, I ended up leaving with the wrong order. I told both the employees several times, on the phone when I placed original order, the second time I called when my order was wrong, and then again to Jesse M when he came out to my car to "help". Don't bother with this place. Urban Wellness, R. Greenleaf, Organtica, High Desert Relief, any of these dispensaries will give you the service you deserve as a patient. Shift needs to pump the brake on these terrible employees. This experience absolutely ruined my day, and I am never coming back.