Lume Cannabis Co. – Kalamazoo

Always welcomed. Very nice decor. Best prices I’ve seen.

I ordered for delivery. It was delivered bagged up and less than discreet considering they’ve got on logo wear. Once I opened the bag I found that each of the 11 products were expired! Sent a message to the store with no response. Sent a message to customer service where I was told “with these products having a use by date on them they don’t actually go bad or expire” “it’s only a cosmetic change” and “they’re completely safe to use and will have the same effect”. Was told Cody and the management team from the location would be getting ahold of me, which he did, to tell me that an inventory lead would contact me the next day to resolve my issue. It’s been 2 days now of total silence so I reached back out to customer service where I was told they were reaching out to the management team again. After 3 hours I was told there was no response from them but they would follow up tomorrow. Now 24 hours later I’m being told the the products no longer have a use by date and can have full potency for YEARS. There is 0 accountability here, poor inventory control and they are either severely misinformed on what they are selling or are flat out lying and selling bad product. The best I was offered is to return the product for store credit. Honestly Lume, why would I come back?

Positive folks. I recommend.

I did not receive the discount as advertised.

quality service

great place

Great place, good friendly people. Liked everyone I've talked to. Only been their twice but I'll keep going, see you there.

Super great! I love this place! Tommy’s great!

Always a great time when I come

Won’t accept my out of state card all of a sudden. When they did allow me, service was great. However, I don’t understand why they’re all of a sudden not following laws. Won’t return even if they wise up as every place else welcomes me.

Lume has been amazing! Right now they are med and rec and being med user, you get right in. Ask for Tommy, he knows his stuff and a character.

Came in to get some freebies, left with some awesome pre rolls. Would be back, best spot in Kzoo.

excessive at every turn.

store is pretty but the products are not i would like to see more vape cartridges

I love this place. Everyone is so awesome! High quality product, great deals!!! My fav shop in kzoo

Nice, clean, and tons of variety. Rachel is super informative and wonderful!

Good bud, good staff

weak stains and weaker vape carts this place is a hustle

Great service

quick,convenient, and very helpful

great staff!

This dispo is the best.

Love Lume! Always great selection and better service!!!

Good place! Very friendly! Very nice place.