Hotbox Farms - Ontario

Do not trust online orders! They short your product and charge full price. They refuse to check your order at the register. 3rd time ripped off this way. I let the other 2 go. BUT come on! Managers will not return calls. OPEN ALL PRE-ORDERS in the store. Preorders are not a time saver when they short you 50% of the time.

I have been going to hotbox in Ontario since they opened. I have always loved it, that is until recently. The last two times I have been there I have received a very bad product. I bought the strawberry adabinol and when I got it home it had separated and molded. Called the store and they said bring when you come back in and we will swap it out. So we brought it back and the toll 99% off of it but I still had to pay a small amount to replace it. I was fine with that until I got home and discovered this bottle was the exact same way. Call the store and we’re told to bring it back when we come in. That is unacceptable at this point. They have 100% lost me as customer as it’s obviously going to keep happening and by the time I try to replace it again I will have paid more than the original bottle. They are aware that the product is bad and they have done absolutely both to try to keep us as customers. Be warned, do not buy edible products form this store!

The selection of flower is better then the other dispenceries around the area. Except we could use higher thc and lower costs... But you won't get stabbed here, you won't be assaulted by a worker. Like a "Burnt pos" And you won't pay God awful prices like at "ology" with 2 locations about 30 minutes apart and the CBD store. You'll always find a friendly face here at Hotbox Farms.

This store is simply a tourist attraction and it is operated as such. It has established its customer base from the original store in Huntington where they had developed a monopoly on the eastern Oregon cannabis market (the customers are not receiving the quality of they are lead to believe, but do not know any better). On most occasions the store has the staff available to take the time to show you any products you're interested in, but do not be fooled. What the bud-tender has presented is not what you'll receive when your purchase is assembled.

Not sure what happened to their quality...but woah it went WAY down. Looked at over 20 strains and was so disappointed. Last time hotbox gets my money

customer service is horrible! ripped me off and has yet to take care of it. 2 grams of grand daddy shatter short and the gas and time its cost me is double that. I know you have cameras and keep tight inventory so chekc your stuff and fix your mistakes.

Everytime i order i get a message sorry were out of that flower. So i just started going to top crop way better

These young folks have really out-done themselves during this ominous world shutdown. As a local in our small dispensary community, I see, quite often, the amazing things they do. Hands down, they are more professional than any other place in town. Each time I call to see how busy they are at that moment, they answer with ease. I appreciate this so sooo much being an Ontario local, and not wanting to be wedged into a crowd of unfamiliar faces. This team of people bust their butts to make sure their consumers are genuinely satisfied before leaving the building. THANK YOU FOR TAKING OUR ORDERS IN THE POURING RAIN! Those working wet-curbside are why we chose to keep coming back to Hotbox Farms. Always 100%.

We keep finding major discrepancies when placing pick-up orders via Leafly. For instance, products marked as Hybrid on Leafly, but they are actually marked as Indica on the packaging. I just don't understand why we can't get this together and keep inventory properly categorized and updated. It's 2024.

Ultra sleek, only the best products and in and out with a quickness. The Snoop concert was off the hook and we thank you!

Love this place.

Always a pleasure when visiting HotBox.

Liked the new online order feature.. I was in and out in less than 10 minutes and got a 20% discount. I’ll be back!!

This is my go to place, the budtenders are always upbeat, they know their stuff and the always are happy to see me. I patronage both your Huntington and Ontario locations.

Their online prices do not match their in store prices. I looked online for a cheaper oz, was $65 online. When I got to the store, they charged me $90. Look out for faults advertisment. Hotbox really needs to get on updating their stuff when it comes to customer service.

I had ordered the wrong battery for the cartridge that I was buying, the lady at the front desk caught my mistake and corrected it for me! I really appreciated her!

Every visit, every budtender, every interaction has been like a giant hug to this gramma with MS.

We placed an order online for 6 items. When we got home, after having issues with our order already, we found we were missing one of the products we paid for. I called in and was told I needed to bring in my receipt, which we were not given, and have the video of our visit reviewed. Needless to say we didn’t go back to get our $10.

Shout out to Jay for being such a knowledgeable, chill, and patient bud tender. I brought my wife to have her first experience buying cannabis from a dispensary. Jay took the time to make her feel comfortable by answering all of her questions and showing her recommendations based on what she told him. He did a kick ass job! Also, the quality and wide variety of flower is top notch! Shout out to Focus North and Yerba Buena for growing such incredibly frosty and dense medicine! Some of the most delicious bud I have ever smoked! Keep Terple and Silver Hawk stocked up because we will be back!

I purchased a gram of wax and literally a qtr of the gram wasnt even smokable. A portion leaked out onto the box, another portion spread all over the cellophane, and another portion was folded up into the lip pf thencellophane square. This is absolutely unacceptable. My roommate and I purchased 5 grams total and eachbwas the same result. I am very disappointed with my purchase. With the amount of money spent at the dispensaries, quality check and control should also be one of your top concerns. I will no longernbe purchasong wax from your establishment. Its a few dollars more at your competitors but i would much rather pay the extra few dollars out of pocket for a product i know is of quality, than risk the money at your store and recieve a sloppy gram lazily thrown inside of a faulty package. The packaging wouldnt have been failty if the QC Check had been more thorough.

Long term client of Hot Box because it's the best at what it does! Superior products, excellent customer service and centrally located...doesn't get any better!

Great people. Very knowledgeable.

Great deals, great product

Sales.clerks are informative..helpful. I don't get the math of weights and the reps go out.of their way to help. Esp if I'm on a budget.