GOLDLEAF- Annapolis

First time going in yesterday and the staff are super helpful, friendly and informative. The shop was super clean and tidy and just had a great appearance. Definitely going to shop from this place again! The girl at the front desk was super helpful and nice with getting my account started to start shopping. Great place, atmosphere and bud!

My brother my friend always come with with THE bomb ass DEAL FOR U WHEN U NEED HIM MY BRO PETTER PARKER FROM BLAIRE TO THE GOLD LEAF SHOW HIM SUM LOVE CUZ HE THE COOLEST HOMIE IKNOW I BE THERE 2 COME BY SOMETIMES BUT THANK U FOR TODAY

I just went to that place yesterday during my vacation in Maryland. That place really lived up to its name in my eyes, because it’s a gold mine away from Las Vegas. It was a huge relief that they have my favorite Strains, Pineapple Express and Northern Lights, there. What’s more, I actually found a new favorite hybrid in Mountain Diesel. Their staff embody the definition of serving in both professionalism and presentation of their uniforms too. Pretty snazzy. The Gold Leaf is an automatic 15/10! Next time I go again, I’m going to see if they have Wedding Cake.

Christopher C. is the man. Super helpful, knowledgeable, and fast. Would highly recommend.

Chey Is the man always giving great customer service.

Great service as always. Thanks Brandon

Love stopping by curbside for a quick easy transaction to get my medicine. Hopefully they still keep it in some form after all the Covid restrictions are lifted. Really appreciated all the help today Brad !

Stopped by to grab some flower from the special. Brad was awesome in helping me pick out some other great strains as well. Loving the gelato cake.

Maryland is really coming a long way from the first edibles they introduced. Gold leaf always stays on top of having a nice variety. Brad introduced me to the new incrEdibles that I just finished up today and they are AMAZING!! Can’t wait until the MMCC allows some chocolates though :)

Love that they switched up the flower deal this week for Saturday. Nice to stock up for the upcoming storm, thanks for the fast service brad!

Great facilities and layout! Helped by Neal who was very helpful and friendly through the whole process. Definitely coming back!

Came in for a quick visit and Devan helped me out with great enthusiasm. I also had a blast checking out the gallery! I didn’t know such fine pieces of art existed. Nate walked me through and showed me around.

Steve helped me and suggested I try concentrates so I came through and purchased Puffco pro! Loving the new toy from gold leaf!

Gold leaf always has exactly what I need, the manager, Chey, was so knowledgeable. I will be back.

The customer service is above and beyond any other.

I placed a delivery order and unlike the three previous successful deliveries, this one was an absolute nightmare. First of all, I never received the tracking notifications which make the process extremely efficient. As an attorney, I am consistently in and out of Court and speaking with clients, Judges and the like. The tracking has ensured multiple completed and successful deliveries in the past. I did not receive tracking updates of the driver in route, I did not receive notification that the driver was approaching for delivery. However, what I did receive were 3 missed calls from an Tammy Fleming. Who the heck is Tammy Fleming?? I called the number back and stated I had several missed calls from this number. The caller stated, " Ohh Heyyy...it's Austin."... Umm... ok. I asked, "And what was the call in reference to?" His response, "Umm, (with laughs in between) your healthcare." I was thoroughly confused and getting clarity from Austin was like pulling teeth. After an exchange and getting absolutely no where with Austin, I let him know I had to get back to work. My delivery window was from 1-4 pm. At 4:15 I called the Gold Leaf store and spoke with a Manager and let him know what had happened earlier and asked if my delivery was still able to be completed that same evening. he assured me that I could get the same pricing if I drove out to Annapolis to pick it up. He let me know that the driver would be back in the store by 7pm with my bag and I could pick it up then. At 7pm, I left my home in the sticks of the eastern shore, a little over an hour from Gold Leaf and went to pick up my order. Upon arrival, the from desk receptionist was very kind and welcoming. Once I was brought back to the counter I was approached by Levi, my budtender and Toni. I'm guessing Toni was the supervisor for the evening. Without saying hello, or making any eye contact she came in hot with "Ummm... you had the delivery order...well we can rebuild the order but we will not be able to honor the delivery pricing because you missed your delivery." I tried to explain to her what happened and about speaking with someone earlier that told me the accommodation was possible. She then rolled her eyes, went around to two other male budtenders to talk about the situation telling them "that's not policy and that's not happening" I stood at the counter with Levi as he began to build the order, he was very kind, professional and the complete opposite of Toni. After calling another manager or owner, Toni returned and said, " we are going to honor this, THIS TIME, but this is completely against policy and we won't be doing it again." After attempting to berate me like a toddler she stormed off in a huff. Levi continued to be as kind as can be and completed the order. As I was about to leave, I guess Toni realized how uncalled for her attitude was and approached me and said " I hope your day gets better." Toni clearly has no idea what good customer service looks like. While a less senior employee like Levi or the pretty blonde girl at the from desk knew how to be polite, accommodating, and even apologetic. I have been a dining room manager in a fine dining restaurant, where my job consisted of making allowances for my guests to provide exceptional service. I have apologized to deescalate situations and provided a level of understanding and care. If Toni tried that abrasive approach with a customer that matched her level of nasty, that situation could have been a situation in which the authorities needed to be called. I have been a customer of Gold Leaf since opening day. I love the products and will continue to support the business as an advocate for cannabis in general. Toni clearly doesn't represent the Gold Leaf mission or esthetic. A company that makes deliveries in Teslas, the employees wear black blazers, everyone is polished and professional. Then there's Toni. While Toni escalated the situation, I want to thank Levi for being so help and sincerely kind, give that man a raise. As well as Shannon, she is always the best whenever I shop at Gold Leaf.

This place is a cannabis consumer wonderland

I get home and the bags of Betty’s Eddies I just bought only got the 20% "normal" sale discount, not my 22% veteran’s discount. I understand that customers can’t stack discounts, but the RIGHT thing for GoldLeaf to do would be to give the highest discount I am entitled to, or at least warn me that I wasn’t getting my normal 22%.