Ice Kream

I’m very sad to leave this review. I have been a loyal customer at this dispensary for over a year. In that time I have spent thousands of dollars here. Yesterday I purchased 4 disposable select pens and a variety of edibles. When I came home and opened the packages, one of the pens was only half full of product. I purchased these items for a bachelorette weekend specifically. I called Urban Treez and explained to them what had happened. I expected them to be cool about it, I couldn’t come in and exchange it, I don’t live locally, I merely asked them to just put a coupon on my account for $15/$20 or just throw me a few pre-rolls the next time I come in, these things happen. I was not asking for the full amount (A Select Cartridge is $36). Instead, they were horrible to me. Molly, the manger, was completely unreasonable and not helpful, it was like speaking to a robot, except robots are nicer. I can’t believe that it is worth losing thousands of dollars of future business to not say “Oh man, I’m sorry that happened, I see you shop with us a lot, let me just put a coupon on your account for the next time you come in.” But no, Molly would rather be nasty and immature to me, which is insane in my opinion, not the behavior a manager ought to have. Molly shouldn’t be a manager until she takes customer service and retention training. I wonder what her function is, she literally did less for me than the bud-tender who answered my call. Obviously Urban Treez doesn’t care about their customers, so I am happy to take my business elsewhere, you should do the same. This is what you have to look forward to if something you buy there is defective. I will never shop here again and I’ll be glad to tell everyone I know to boycott as well.

I would imagine if Rivendell was a real place, then Urban Treez would be the closest resemblance of what it's atmosphere would be like. If you're coming from a day of stress and just found out that your out of weed then look no further! I have no doubt that their jars of bud could make even Winnie the Pooh blush... I love this place. Shout out to M.c. for helping me pick out the right Alpine.

I really like this place. The security guard was awesome also! Great selection of products prices are good and very friendly bUd tenders.

I had a 4/5 star review place based off my first review. Since then I have dropped it to a 1/2 star review. Some things to keep in mind. Parking is a pain here. They tax you AFTER the listed price. You can get the tax waived if you are a student or a veteran(proof with I.D.) The bud is already pricey, so the tax just makes it more expensive. Again, you can get the tax waived with the aforementioned documentation. I came here explicitly for seeds/clones. They have it listed on their menu. I decided to come from the opposite end of the valley to try to pick up. Processing was quick. Chill. The bud room is okay. Do not come here because the other reviews say its chill. It's like everywhere else—medium sized/ bit awkward if there's more than one patient. I picked up two packs of seeds(70$/each). Then I inquired about the clones and they told me I had to pre-order them. They take a week to come and that I have to pay for half of them up price. 5 clones/$60. If you're following the math, I should be at $170. I pay with $180(only 20s) . The guy ringing me up takes my whole 180. No tax because I am student. When i checked the receipt it says I paid 180 as well. Meaning I paid for more than half of my clones. More than what is required. Bad cashiering right there. I figured since I was gonna pay it anyways, that it was no big deal. I asked when I would be available to pick it up. They try to make it sound like if they are strongly connected to the growers. Like if they are buddy buddies. He says they should be there by 7 days, but they could even be there way sooner. This happened on a Thursday. I call on Sunday to check up on my order. The guy who picked up the phone had no idea what I was talking about. He just asked me when I made the order. Thursday. He says, okay they should be here by this Thursday. Pretty bad communication. Properly managed teams should have a better sense of what orders are coming in/etc. Thursday morning comes up. I call up. Get put on hold....FOR 30 MINUTES .... Call back and a different person answers. I ask about my order and they said they're not in. I ask if my order can be canceled. She tries to deflect my request with some whooblah. I demand it by this time. She then says that I have to talk to a manager and that he wont be in until 4 PM. So I come across the valley again. Make it by 4 PM on the dot. I stand there talking to the manager saying that I just want to cancel my order and get my pre-order money back. He tries to excuse what happened earlier(he was the one that left me on hold for 30 minutes) and as he gave me back my money he says he wants to make it right with me. I say nah. He keeps on insisting. He hands me a joint. I just walk out from there. The joint was lame. Not as lame as what happened to the seeds I bought from them. Only one pack sprouted. ONE ENTIRE PACK DID NOT SPROUT. Ridiculous. I could understand one or two from each pack, but ONE ENTIRE PACK. Maybe it was my techniques? Doubt it. Especially when all the seeds that i did germinate from the other pack did indeed germinate. This shows mishandle from this shop. Maybe they dropped that one pack. Maybe they exposed it to some poor elements. Anyways, this just got me more heated. Weed is not anything special here. Too pricey for me to go out of my own way. Parking is a mess. UNRELIABLE for grow needs. These guys talked the talk, but they could not walk the walk.

Fantastic staff from security to weed expert Yaya. Walked me through a few options and ideas to find a fit for me. Great atmosphere as well. Love the murals!

awesome place, great service from front desk to the back room, wonderful meds and friendly people. always recommend : )

Being a newbie at this, I was extremely happy in finding this place. Mauro was so informative and helpful. I was searching for something with a higher CBD content. He suggested Harle-Tsu for daytime and Cannatonic for night time. Just smoked some Harle- Tsu. Nice , Very nice....

this shop has great buds fire wax and great service

Love this spot. Sunset sherbet = the business

loved the atmosphere of shop. i was really impressed by the knowledge and treal budtenders as they were very nice and gave the place a illvibe tip. I will definitely be returning soon. Peace7

Best selection of tree ! They always recommend what's new to the shelf as well as give you a bang for your buck. Love the company and everyone who works here !

GREAT SERVICE. i love this place! It was my first time in a med shop and they guided me through every step with ease. Perfect for first timers!

Happy these guys are Rec now!!!

They were extremely friendly and helpful.

Best places in LA

Convenient, friendly, and there's a parking lot. If not the street.

hidden gem in north hollywood. great place with great meds, everything is lab test by sc labs and with the info and test results on the package they give you is awesome, really good knowledgeable budtenders, a must see dispensery with great referral program and FTP deal, i will be back soon.

Good shop, knowledgeable staff, AMAZING flowers. Try the L.a con if they have it.

I don’t have too much shop experience, but I thoroughly enjoyed my time here. Staff was very friendly and helpful. I’ve recently been testing out the new Dosist pens and today I got the Relief pen. Exactly what I was looking for. Zero paranoia, zen, body high that keeps me feeling balanced. Thanks for helping me with this selection!

Very clean and professional atmosphere

Bhang society is amazing, they are the farmers market of cannabis culture & the ones who will change the medical game forever. Got Rocky Road Cookies and Chernobyl and I must say I am impressed with quality of the medication as well as the knowledge & testing behind it. Can't wait to come back.

Love the new pricing! And the purple rain helps me sleep every night! Thanks guys!

The neighborhood is shady but the staff is excellent!!! I felt safe and they have off-street parking. Ariana was a great source of info and very kind. I am new to this scene and was very insecure about the whole process. I told her what my doc prescribed (high CBD to little or no THC). She gave me product hat helped my depression and anxiety like no other pills have. I have hope for my future now. I was severely severely depressed. Thank you!!!! 👍👍👍

Been looking all over the valley for a place like Bhang. High quality meds, informative and friendly staff.