Ascend Cannabis - Collinsville

Hi, I wanted to wait tell I went a couple times before I give the best review posable. First off I'm a medically retired Marine. I have disabilities that require specific treatments. I've been a patient from Washington st. since 2010 started working in the industry not long after that. I must say from both my times I've gone you where pretty good. Both times I went you had strains high in lemone that I needed. And being able to put my order in and go pick it up later is so helpful. Then when I got there the guy was kind enough to listen to why I needed the one you didn't have in stock and was able to find me another lemone one. Ya I feel for those that had there orders messed up earlier. I also feel ISP's pain for that because this was experiencing the situation we got going on now and definitely it's going to have issues. And about the high price, well lets think here. Do I wan't to pay a rec. price for medicine I need now until I can get it here and they give me military,🤔. I swear going through and reading all thees negative reviews sounds like I'm smack dab in the middle of a bunch of conspiracy theorist and millennials whining about not getting instant gratification.

Quality was perfect & professional! Jacob with the beard was my budtender is energy was good as well as the Owner. I will be back again

Better than expected. We went on day 5 of legalization. Only waited 1:52(I timed it) from - the end of the line, a block away, down the sidewalk and back to the street corner - to the checkout line. the nosy PoPo was in there giggling at all the stoners and making people nervous, but other than those weirdos, we had a good time. Traffic was enthused. Friendly toots were heard every couple of minutes. Everyone left the dispensary with smiles. Perma-grins way before they got back to the car, it was great! The wait was worth it. I read in the newspaper that this place had made plans for months and were busy preparing for legalization. They were one of the few shops able to ride the rush. Will definitely be back and will definitely recommend.

The few products I could afford were good. Hopefully the huge crowd from the new recreational use laws is the reason for not having a bigger selection in products to choose from due to being sold out. No gummies or concentrates were available and very very limited flower. Nicer vapor cartridges cute shop organized and professional customer service very expensive. Illinois tax on this is high.

Flower has dark seeds and sold as premium at premium prices.! No place to complain and it's the products from Ascend Wellness Holdings the grower and owner of Illinois supply. Won't respond to numerous letters asking them to explain how can the even sell weed with seeds.

This stinks. I’ve been coming to Ascend Collinsville since IL allowed the recreational use of cannabis. I sat through 6 hour lines in the beginning and never complained because the staff was always so warm and welcoming. I continued coming here through the pandemic because they responded appropriately. And then this happened. I purchased an AiroPro northern lights cartridge and was looking forward to using it. I am a student with chronic pain so my funds are always low, but I splurge on purchases at Ascend because I find the pain relief unbeatable. Well, I received a defective cartridge and very politely tried to request a refund. I never used the cartridge and provided pictures of my receipt and purchase just like they asked me to. I was ignored for a week until I decided to text them for confirmation that my email was received. It was apparent no one bothered to read it until this morning. The Ascend rep replied stating there was no proof of a cartridge irregularity, I wouldn’t be able to receive a refund, and I wouldn’t be able to replace my cartridge. Now, some people may be comfortable using a seemingly defective cartridge and some people may be fine losing $60 on a bum purchase. I am not one of those people. My fiancé and I have spent thousands of dollars buying product here and it stinks that we’ll now have to find another dispensary.

Great location, right off of the interstate. Great advisors and very friendly and welcoming. I just wish they’d carry the same stuff I usually get. Seems they never have the stuff I’ve previously tried when I go get resupplied.

I was very nervous my first visit to any dispensary. The stigma of cannabis therapy.The staff made me feel comfortable & relaxed w/ my choice. It's OK to choose medical marijuanna, thanks!

Better than the streets

I too was a first time cannabis buyer and the experience was excellent and worry free thanks to the wonderful staff. They were compassionate about my medical condition teaching me what strains would work best for me.

Staff very friendly courtesy knows me by name

I do not give 5 stars cause there is always room for improvement. I love the people who work here their a work in progress like me...trying to figure out what works for each client has to be hard...So the product is good quality they do not always have stocked what I am looking for. But I always love what I get. Price is an issue for those of us on a tight budget with limited income. Put hopefully as the nation gets more accepting of the products medicinal value that will change..and recreational will be looked up less poorly. Atmosphere is great very friendly staff, knowledgeable about product and have been on point with recommendations. Thanks so much for helping thru the process.

Use to be a good place to go now they never have anything that your looking for. Called during construction on a Wednesday told me they would be open the next day (Thursday) drove an hour to get there and they were closed. Dont seem to care about helping people so much as they are about collecting your money which is most places now days, very unprofessional. your local gas station probably has more of a selection

The curbside has issues that need to be resolved. The network does not reach outside. I have had my order delayed multiple times while troubleshooting is being done. Fix the problem!

Overcharged. And won't answer emails! We went on 3-15. Bought 6 packs of mints between myself and my husband. They were marked $25 on the live menu. We were charged $29 for each one. I thought the total seemed high, but didn't think to look at prices on the receipt until we got home. I even double checked the price in live menu when I got home, still said $25. I emailed though a link on the website, for 2 days with no answer. I found another link that allowed me to email directly, they finally answered and asked for pictures of the receipts. I immediately sent what they asked for. They haven't responded since 7 days ago. It's been over week and many, many, many unanswered emails ago. I know it's been a crazy week. But they have not stopped selling to make more money. I can only assume they have stolen my money and plan to keep it! That was $20, plus 28% taxes on that.

I went for opening day of adult use. My budtender was zach with the beard. he was very professional. They also had quality products.

Very helpful staff, open to suggestions about product, have helped me alot

Great place. Line was long but it was only the third day since rec came to Illinois. Staff was great, Zach with a beard helped me out with getting my stuff, there was a hiccup with the machine but hey it's still new and my chillum was free because of it. So I definitely recommend checking them out and I will be returning often.

This place sucks, avoid at all costs. Average 2-4 hour wait outside in the cold, surrounded by cigarette smokers with bad music blaring. This is after having to wait for required shuttle bus. Then, virtually everything from online menu is out of stock. Worst dispensary ever by far. Update your damn menu online.

todo

This place is amazing! The entire staff is nice and polite.

After living in California and Colorado, this is exactly what I'm looking for. Yes, new rec states have learning curves, of course there will be lines (Ever wait for some Travis Scott or Yeezy's to drop at a location? Or an Apple product?) Did you ever wait on black friday to get a rare deal? Experienced travelers and business minded people understand this. So if you are an Illinois resident, apply for your Med Card. Remember that as it grows, more shops open, more variety appears, prices level out, it becomes normal and the hype does down. The owner and managers did a pretty great job of talking to everyone and answering questions in the 30 degree morning, that is a solid move guys! $400 on my 1st visit and happy as can be. We will definitely be back.

Improperly canceled peoples orders today. Everyone who came for the 5-6pm slot got completely screwed over. They sent out an alert to tell people they were closing at 5 at 5:09pm. What company does that to people? doesn't matter that I drove hours I guess? whoever made the decision to send an alert that late needs to reevaluate their career, this is not how a professional company operates. not to mention they purchased a property without enough parking or square footage so people have to walk or take a bus and then sit in the cold for hours before entering the building.. you would think they would spend the few hundred $'s to provide an outdoor heater since its their fault for purchasing such a poor facility for their business but nope just stand in the cold. I will never come back to this fly by night dispensary and I highly suggest no one else waste their time. plenty of other dispensaries and any extra time driving will be made up by not dealing with their lack of efficiency.

Such a great atmosphere! And great selection! I also got complimented on my Gucci Mane sweatshirt from Zach. Super awesome guy and easy to talk to. Will be back soon!