L........9

The staff is great and very nice. Clean store and nice atmosphere.

I went today for an advertised sale. I was told my standing 10% hardship would bot be deducted. This 10% gets applied to all other sales and could have been applied to the same purchase I made today if I went yesterday. They tried explaining it away with the fact that at the bottom of the text it said cannot be combined with other discounts which usually means first time patient or other discounts not hardship. I asked if the hardship discount could be applied to the staff pick of the week sale (on save the date flyer located on counter) and was told by Heidi(manager) that it could be applied. I pointed out that under the staff pick of the week sale it said cannot be combined with other discounts. Needless to say they did not honor the hardship discount. it seems they can bend the rules to their liking. Very poor customer service.

Headband from curaleaf always a favorite til my last purchase. Very disappointed in the size of flower, mainly pieces smaller than popcorn buds ~ more like popcorn kernels. I called to let them know and was told the manager was in a meeting and would call me back ~ no return call. I called back the next day (today) and was told her manager was in a meeting and asked if I wanted a call back. I responded that I would like a call back - still waiting. My complaint is that I thought I was buying first quality medical flower not scraps. The sale should have been labeled "popcorn bud & smaller" as sales in the past have been. Then patients would be able to make an informed decision as to wether or not they want to purchase it.