Berkeley Patients Group
5/26/2017
I stopped by on May 13, while in Berkeley visiting a friend. I had heard great things about BPG. Everything went fine until I was at the counter. The dispensary is quite busy, with two lines for new and returning patients. It's surprisingly small, compared to other places I've been to.
I had a shopping list after checking their menu online, edibles only, as I do not use flowers and told the attendant this. They were out of Auntie Dolores Pretzels (regular strength). The attendant handled my transaction as well as could be expected and included a new patient gift.
I tried to pay with my credit card, as I could find nothing on their website that prohibits this. They don't take credit cards. I paid with my debit card. The total was $68.17. He said he would charge $70.00 on the card and return $1.83 in change. This felt shady, but as I did not have enough cash, I approved the transaction. When I left the counter, I looked at my patient gift: a Bic lighter and a gram of Blackberry OG flowers.
Today, May 26, I checked my bank statement. I was charged $71.25 for the purchase PLUS a $2.50 "fee". No where on their website does it state that A) they do not take credit cards, B) that you will be charged two fees for using a debit card.
Please, provide alternative new patient gifts for those who do not use flowers and tell your staff to ask if an optional gift is needed.
And add a payments page on your website. If I missed it, please make this information available on your home page.