Cannabist - Lowell (Adult-Use)
8/8/2019
Got there about 1 hour before opening today, like you usually have to do otherwise the line is more than an hour in length and all outside. 30 min after opening time they still didn't let anyone in, including medical people. Apparently they lost power and couldn't get their computers working to do any transactions. Do you think anyone came out and told us this? Nope. The customer service here is ABYSMAL. Just left us out there, we found out what was going on from medical people who were getting fed up and people who were there the DAY BEFORE when the system apparently went down. Maybe put up a sign.... maybe something on social media.... or come outside and be honest with your customers. Nope, the people who own/run this place are inept. I decided to check out the Salem dispensary... I cant explain what a night and day experience compared to here. I was in and out in 30 min and only 5 min was outside. Good riddance to this place.... never coming back.