Zen Leaf - Las Vegas Flamingo Rd.

Their tracking of grams is way off. They were telling me as a medical that I was trying to purchase over 108 grams when all I grabbed was 28 grams Savvy flower, 4 grams of Verano, 6 grams of Stizzy live resin with two syringes of 1 gram of RSO. They claimed it was 108 grams. Clearly you do the math. Also, they only accept cash, and their ATM max limit is 200$ so if you’re getting anything over and you didn’t bring cash, their recommendation is to process twice on the atm which already has a 3.50 surcharge. Some older chick that was the budtender, longer brown hair that reminds me of some hood rat from East LA says “that’s our ATM.” Like that’s their only comment. I wasn’t even able to leave with no more than 30 grams but the receipt I received says I have 48 grams. Lmao what’s wrong with your tracking and trace system. Someone who also has METRC experience from two states as an inventory manager, this was humiliating to watch them go through. Never going back again.

Great customer service every time

Submitted an delivery order at 7:35pm, after 40 minutes of it not being confirmed I called in, they close at 9pm so I wanted to make sure it was sent. The lady in the phone confirmed and I waited. At 9:15pm they send an email declining my order and said to call in. Even though they closed at 9pm. I would have rather gotten the refusal instantly so I could shop elsewhere, instead Zen gave me the runaround and wasted my time!

THEY TOOK MY MONEY FOR AN ORDER THEY DIDN'T COMPLETE! firstly, they can't decide whether or not the aeropay name has to match the name on the order. i've had them say no, then immediately turn around and a second person say yes in the same transaction. this time, they not only said no, but told me it's illegal (it's not). this is extremely LGBT unfriendly behavior for the many trans people who have mismatching names, btw. so not only did they refuse to give me the product, but THEY STILL APPROVED THE AEROPAY TRANSACTION despite telling me they denied it! the charge is on my bank account right now, days later! if i didn't check, i never would have known. now i have to dispute this. zero product, but they get my money? and they claim this policy is so you can't defraud them by disputing the charge and saying you didn't make it. so they go ahead and do that themselves by making charges for orders they don't complete. AVOID AT ALL COSTS