Curaleaf - Worth (Recreational)

Very friendly and great service. Also a shout out to the security guards out front!

Nothing to dislike, extremely helpful and security guards terrific since January.

I've noticed a particular trend, whenever the cashier is John I always walk out upset. 3 out of 3 times he has cashed me out now I've walked out with my mood ruined. He's rude, impatient, and doesn't even try to give any kind of customer service. They always tell you its two green buttons and a red when paying with a debit card and he gets rude and impatient if you don't hit the buttons instantly. He must not realize that I am using my debit card and I may want to read what the screens say. He's done that every time. This last time the debit machine was down and after trying multiple times he just looks up at me and only says "we'll that'll be 110 dollars" with this "I guess your S.O.L." attitude about him. I ask what do I do because I only had my card and he motioned to the ATM machine. I ask if there's a fee on the atm and he says "of course" with an attitude. Again speaking to his complete lack of caring for the customer in anyway. Do yourselves a favor and promote this guy to customer, he is not doing anything positive for your business. Negative experiences travel much further and these are the situations that I think of when talking to anyone about curaleaf in Worth. I am sure he is doing this to lots of your other customers.

The last few months have been ridiculous: 1. Prices not being honored with online orders, blame management. 2. Not knowing why I could not get medical prices when my receipt clearly stated that i was still well within my allotment (12 grams left). even if user error own up to it. please don't say you don't know why. 3. Recreational patience getting impatient that medicals go first. This should be brought to their attention when they walk in so screaming matches occur on Wana Weds. This happens quite often. **The New Lenox location has friendlier staff and better inventory for having 1/4 of cubic office space.

So done with Curaleaf in general. Their customer service is the all time worst customer service out there. Most of the in store employees aren’t bad, but if there was a problem with any order they can’t do Jack to help you. You can’t call customer service because it’s out sourced and they give you incorrect information, so you go through the website when there was an issue with your order and they never respond. It took me a month to get a response about being charged for the wrong product and that response was “we heard everything worked and out glad we could help” when NOTHING was resolved. The same issue almost happened again at the counter and the manager could only discount the products to get them close to the correct price and customer service thought that was me getting reimbursed my $60. I responded to that email and the “how did we do” email irate and still had no one reach out to me. Now I looked on their site and the product is labeled correctly but is STILL listed as twice the price. What’s worse is other curaleaf locations have the product at the correct $15 price, where this one is ripping off its customers hoping they won’t notice they’re selling a 50mg CBD/THC product at the same price they sell the 100mg CBD/THC version. You won’t see me walk in here again.