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As a newbie, I was thoroughly overwhelmed by so much selection and the hundreds of products, strains, concentrates, pens, etc! The lady behind the counter was so enthusiastic and helpful that she made me feel quite confident in my selections by the time I left!
Up until today, this had been my go-to collective. However, ever since the ownership changed hands, customer service has gone downhill. Today was the crux of it all, when my mother-in-law and then myself were lied to by two separate employees. For months, their electronic board inside has been advertising 3 full gram pre-rolls for $20, it's been one of my favorite deals to get. The electronic board *still* advertises it, so my mother-in-law purchased 3 of these deals this morning. When she checked once she got to the car, none of the pre-rolls were full grams. When I called to ask about the discrepancy, I was then lied to by whomever answered the phone (no name was given) that they've never advertised that deal. This abysmal behavior has lost you three customers, one of which had been frequenting your locale several times a week for years.
I really enjoyed my visit here. Budtenders are professional and product quality and options are great. They also do discounts on different items different days of the week so maybe call ahead to see what's available.
I am a brand ambassador for Heavy Hitters and today’s event here was a total success. Patients left happy and amazed that with their purchase they got the choice of a free tattoo.
It's great! The staff is very welcoming and they are there to help the customer. Something I see them try to improve on is the line's disorganized, some people get skipped. Everything else is great about it.