Verilife - Ottawa (Medical)

If the rumors are true that this location is stockpiling for Jan 1, the management should be fired. Medical patients are suffering and wasting money on trash. Staff is great but something is way off.

Getting worse and worse wasting money on 60dollar eighths is getting annoying really fast. Need to have halfs and or at least quads. Real tired of paying over a hundred bucks for a quad and being told we will have more shake and popcorn nugs soon. I know I'm not the only one thinking this either.

This has been my dispensary since August 2019. I love the people who work here and they know me by name and they're always willing to help you out! I'm so very grateful to them! But I must say that the product has been lacking since mid December. And it seems I can't get the proper medicine to actually do what I need. We need better medical products and more choices please.

Sorry Ottawa, changing to Morris. Over 300 products available to your 71. Took 1 phone call to there location to change my paperwork and 24 hours later I was able to restock my supplies with no problem and TONS of choices. Love the staff but I need my products!!!!

Down to 63 products . You guys and the state of Illinois should be ashamed of yourselves and the legalization process. If I needed some oxycodone I wouldn't ever wait. Sad.

Luckily I stocked up in the beginning of December and made it through xmas. The staff is wonderful and friendly. Unfortunately the stock is pitiful and selection is terrible since the 1st of the year. This is obviously in the control of the corporation and the new money stream for recreational sales and a much higher price target than the medical patients produced. I am now looking into switching dispensaries as Leafly has abandoned the medical system for the more lucrative recreational customer. The proof is in the lack of product compared to the competition

Today was the first time i was disrespected in the Ottawa Illinois sfore. Ill be switching to morris greenhouse. No one should be talked to like she just did to me.. Witnesses also.

used to everything since rec came in now its bottom of barrel for us medical

I am medical patient. It took many months of experimenting with what works for my pain. They have a serious supply chain management problem. They never seem to keep the same edibles. I don't smoke so flower does not fit. I had the perfect combo worked out for may pain but have been unable to get it here. Since rec started the dispensary has really changed. Used to be they had good advice and never ran out.

Everyone always so nice and helpful. Only thing that annoys me is waiting n watching all the recreational people come n go before me cuz only one register for medical.

staff is friendly, caring & knowledgeable. great atmosphere and clean facility.

The hours on their website are wrong and the management has no issue blaming their problems on the patients.. They claim they are open until 9 pm at the bottom of their medical menu on their company website but they close their medical side at 8, causing me to drive for hours based off of incorrect information. I arrived 10 minutes after the medical side closed and I was disrespected, laughed at and denied entry.. The man at the front desk seemed to find enjoyment in telling me that there was nothing at all he could do for me and that I was not allowed to the front of the rec line "Which by law I am allowed as a medical marijuana patient" I had to speak to a manager to even get granted access to the building to buy low quality recreational products as a medical marijuana patient. The manager told me they would hold my medical preorders for me the next day considering the circumstances and that they would give me points for the drive because they would not give me points at the time with the medical side being closed. When I came in the next day they did not hold my pre-orders and they were out of stock of what I had driven in for twice now. They also did not apply my points like they said they would until I pretty much threw a fit. Nobody had ever spread the word of the disrespect that the employee in the front had showed me and the people in charge the next day had no clue anything had happened the night before because every single thing said to me was a lie. I asked one of the members of management if I could speak to them in person because I was getting upset in front of a whole room of people and I use my marijuana to help treat anxiety and they wouldn't even let me speak in a comfortable environment. Every employee and customer was staring at me as I tried to explain this horrible situation. What they did to reimburse multiple triggering events and 6 hours plus of driving was give me a free preroll of their lowest quality preroll that they had in stock. They they told me to not rely on their company website but to rely on leafly because it's up to date. That is also a lie. It shows the exact same products as their company website and their company website is incorrect, I just came from the store and I purchased something that has not been on either online menu in the last 48 hours.

The staff, while short handed today, were welcoming and warm. The location is clean and inviting. As a first time patient, I felt assured in this clinic's competency.

It’s bullshit. I’m a medical patient and they won’t help me switch dispensaries or give any sort of advice. I would advise not coming to a dry dispensary that values rec patients over the medical ones who need their medication

They been trying to over charge me the last 3 times I been there. The veteran girl there looked at me like I was stupid when I told her she was forgetting the discount. I been going there for 3 years now. They take the rec side first over medical and just push you out now. What happened?

Very friendly staff! Quality has been good! Smaller menu but I’m hoping that will get better over time! Can’t browse products you have to order off a menu but that’s were Leafly comes in. Been here twice since Jan 1... HIGHLy recommended!

I was very impressed with the staff. Even with it being recreational I have my medical marijuana card I figured I was gonna have to wait, but I was in and out in like ten minutes. Kudos to every staff members for such excellent service.

getting better in quality

Quick lines and very informative staff. will definitely visit again.

Love the people they are awesome! Disappointed in selection on medical side! Seems more cbd based, l require more the based. The wait for medical compared to recreational is very disappointing.

after recreational went into effect the quality, service, and mostly the variety of products available have dropped, was more about helping now it's all about the dollars, they have not kept there atmosphere that was there before the started chasing the dollars, and yes I would shop here again because its were my card is taken and that's the only reason

Very friendly and helpful staff!

Great, safe location. Excellent security. Efficient customer service. Friendly staff.

was here for first day of rec sales. staff was very nice, helpful and understanding.