Verilife - East Syracuse (Med)

Listed one strain on a sale price online. Charged more than double upon arrival. Had to switch strains due to "marketing error". Bought five carts...four worked perfectly, one did not due to a bad coil. To prove the coil was bad, the employee made me try to smoke in the parking lot, despite watching me drive up to the business. Company would not exchange for exact same item despite bringing receipt, dispense info, and an untouched cart. Was told to buy their special battery to make the cart work and that is the error (I've used over 75 matter carts with my current 3 different batteries). However, they said if I do buy their special battery and it doesn't work, no refunds allowed and I'm on the hook for the cost. Don't shop here if you value customer service. Plenty of other options extremely close by...like within 2 mins of this location and they will make sure your product works. Unethical and immoral.

You guys have the best dispensary in the Syracuse Are, however that said... You guys have to do something about the prices. You put out new vapes that although the actual cartridge seems to pull better, the medicine is gobbled up as this is happening. What once lasted 3-4 days now is lasting 2, and that’s being generous. And $60 and eighth? That better be bud that won the Canibus cup, it’s not, and has no crystals. Do better please, for your prices and your patrons.

The employees seem to be pretty reputable. Everyone seems nice.. anyways, I think they made the carts from 1.0 to a .5 of a gram. (A while ago) And still charging $75. That’s insane. Doesn’t last as long. I also wish there were more options in terms of edibles. The chewable tablets are extremely bitter. And are gross quite frankly. The ground flower only comes in 3.5 grams and I’m not even sure if that’s accurate as I don’t have a scale.. I wish you could buy bigger quantities. This sucks for Immunocompromised patients like myself. Doing a pick up order is pointless also, they make you go in the back and sit down and wait just as you would if you walked in. I miss their Keurig machine that had but got rid of d/t covid. Always was a nice touch

Don't use the website to shop - prices are not accurate. Really wish Verilife would get their act together...People need this medicine but they treat the business as if it's recreational. All for profit with no interest in helping others.

staff is extremely welcoming! friendly, attentive, everything you’d want from a hometown dispensary

Really nice people, good selection of products, clean & safe location. Also don't have to make an appt - just walk in. Only wish they were open Sundays...

Most of the customer service reps are very professional, but the manager is unfamiliar with the most basic of customer service skills. I had.an issue with a cartridge I purchased and after calling verilife was instructed to return it to the dispensary. I entered the store and was told to speak to the manager, she immediately was very defensive, rude and constantly interrupted me. I don’t have an issue with the products, but I do have a problem with that lack of common courtesy. Bye bye verilife; I’m on to another dispensary.

Is is a very friendly environment, clean and tidy and welcome. And the employees are very kind and helpful as well.. but.. everyone who comes here has a card it’s the law we are here for a medication that helps us to everyday tasks, or some are in serious pain, I say this because the product you are paying for ex. a 85$ bottle of ground flower, shouldn’t be shake, shouldn’t be filled with stems, and most of all it shouldn’t be weak. It should do what its purpose is meant for. This people’s medication, I understand if some people need less potent medicine, but it should not cost over a hundred dollars to get a couple grams of decent ground flower. When in reality if someone is in serious pain and need they will find alternative methods of finding the medicine they need, legally or otherwise. And it’s sad bc it’s the whole point of having a license so that you don’t have to go through 3rd parties. Some price adjustments are definitely needed, I could understand 85$ for extra strength, but charging over 100$ for only a few grams is not right.

I understand this is a for-profit business, but this dispensary does not care one iota for medical patients. Very clear they got in to the space to profit on the recreational aspect of this once it opens up. Zero care for medical patients when they have an issue with their medicine. If you have an issue and you're a medical patient, they say good luck and do nothing to help. Could not recommend this place less. They will be great when they sell product like a liquor store, but if you're like me and am a medical patient go to a place that actually cares about you feeling well. If you buy medicine and it doesn't properly function you will not be recompensated for their error. Flower only from this company as they are dishonest.

I've been to numerous dispensaries across NYS since starting my MMJ journey, but Verilife is my favorite and is the one to which I keep coming back. It's conveniently located in Liverpool, NY, not far from I-81 and just outside the city of Syracuse. The lobby and waiting room are well-lit, clean, and comfortable. Verilife staff are friendly, knowledgeable, and compassionate folks. I've never walked out there feeling bad, and given that products cannot be consumed on premise, you know it's because of the people. If needed, they will patiently go through every aspect of their products with you as well as make suggestions, so you are comfortable and empowered to choose what is best for your health needs. I've done the math. Per mg of active ingredients, their matter. blue sativa cartridge for $50 is the best value per dollar for high THC vaporization medical cannabis products in NYS. I love that it is excipient-free and doesn't have MCT oil or other adulterants. It's not always in stock, so check back if you can't find it right away. The other blue cartridges are more potent and come in hybrid, indica, and sativa variations. They are a great value for the cost as well, but are more expensive than the $50 sativas. If you prefer other brands, they carry a variety of medical cannabis products from other NYS licensed producers.

Bought one of the vaporizer cartridges but the light keeps flashing on the battery. Other cartridges from other places have worked fine. I do not recommend trusting anything other than flower from this location. If you purchase faulty vape products they will not exchange for the same exact item, even if the product does not work. Nice staff, horrible service.

I feel like I'm walking into a friend's business when I go there everybody's so friendly and how can I forget their products are the best for quality and price.

best dispensary in cuse. great products. great staff. only compliant is that it seems like they are constantly out of stock with certain products (specifically the regular strength blue sativa/hybrid vapes!) - gave all 5 stars anyway because I love verilife/pharmacannis

Amazing service genuinely nice people who are concerned about your well being

The people are very friendly, the atmosphere of the place is great and the products are good!

Seems like everyone there knows their products, and what they recommend is usually a good pick.

The staff was friendly and knowledgeable. The place was absolutely immaculate. A limited, but great menu. I’d definitely recommend a visit, and I’ll certainly return.

Horrible dispensary filled with employees trained to trick you into spending as much as possible. First I called and asked if I can pay with debit card, of course they forgot to tell me there’s a 3$ fee because they have a screw the customer and profit at all costs mentality. Then when I get here (by bus btw because I don’t have a car and this satanic dispensary evilly,abruptly and callously ended delivery with no warning to the customers so I could get one last delivery and I’d never be in this mess) I ask ‘which 18% strains are on sale’ I buy 3 ounces of weed but when I check my receipt I find out the demonic people have scammed me into buying 1/2 an ounce of weed not on sale thus robbing of $90 with no fix as I am on the bus. Using their screw the customer hook them to our product mentality instead of righting their wrong they only gave me store credit instead of a refund so I now have to decide whether I want to let this scam dispensary rob me or make another 3 hour commute just to get 90$ worth of weed, lose lose situation for me but I didn’t know if you do not heed my warning and get your medical marijuana at med men instead you have only yourself to blame i rue the day I decided to take the bus to Verilife I was robbed 93$

It's easy to find. Intake was very smooth. I liked that the pharmacist recommended something and explained why. (Tincture , better dosing control) It was busy because it was Saturday, so I personally felt like rushing to be helpful. I liked all the research available in the waiting areas. The pricing was straight forward, but again, NYS gotta make things expensive. I'm thrilled that chronic pain is on the list. I've had 2 nights of good sleep and that's awesome. Only down side is the carrier for the tincture gives me a headache.

Overall great place to visit for my medical needs!

Everyone is so educated and polite . Super willing to help you and explain to you everything . I was a virgin to Marijuana let alone medical marijuana. Sat me down explained everything to me .

Service was ok, I was just hoping for a pickup at curbside or at the receptionist as you enter but you have to go all the way in the back which would be the same as if you bought it in store.

The staff is always courteous and helpful. Pre ordering is a good way to decrease the time it takes. (Not that it's ever taken more than 20 minutes anyways.)

Very professional