Harvest HOC of Phoenix – Alhambra (Med/Rec)

I have been shopping here for over a year and have had three bad experiences and now a forth today. One, I was given the wrong oz strain with the receipt as proof and had to drive back. Two, I was shorted 1/8 on quantity and had to drive back. Three, I bought $100 in gift certificates for the holidays and they forgot to put them in the bag. When I called back they did not believe me with attitude and had to use the security cameras to verify. Today, I came in for my free oz using their Rewards card and was told the computer made an error and they needed to subtract one from my total. I actually had my last purchase receipt showing my reward total. When I asked to speak to a manager they said none were available. Very upset with this establishment. No customer service or appreciation for my business. I will come in one more time for my freebie but probably never again.

so, aside from a little set back with a co2 cartridge(has happend to me from other dispensaries) this Damn place is amazing nice ladies staffing the place, Steven emailed me back about the problems without hesitation told me to bring back all the stuff I was having issues with. BUT the free gram for first time patients was flawless so I can tell you the service and atmospheric presence as well as flower medication is top knotch. if I didn't like 1 hour away they'd be my main go to place to reup on my meds

I've been frequenting UGD and only UGD for about 6 months now and had wonderful experiences thanks to awesome budtenders like Treece, Adam, Jodi, friendly atmosphere with an excellent selection...I found myself coming in twice a week habitually. Tonight I went for the second night in a row, for only one reason: the battery I purchased there yesterday didn't work. It happens, sometimes batteries are defective. Somehow me going in and politely requesting they swap it out (ya know because it's less than 24 hours old and I'm a good customer who has never asked for such a thing) resulted in the general manager having a screaming match with me in the middle of the room. I've been working in customer service for 10 years and have often admired UGD for that exact quality. Today I learned that the budtenders and cashiers are friendly DESPITE their horrific management, and that is obviously why UGD has such a high turn over rate. I am repulsed by that experience with the General Manager and am incredibly disappointed that I'm breaking up with my favorite dispensary, over a $17 battery.

highest prices in town best off buying off the street

love coming every time-even under technology letdown and some delay-still a wonderful experience-i always choose Urban Greenhouse

Tried this place a few times. Even though they say you get a choice of the third strain if you buy two I was not given a choice. Also donated ten more than I thought. Won't be coming back again.

Very nice place. I was super impressed with the quality of the flowers and the helpful staff. This place is out of the way for me to go but entirely worth the trip. The place was highly professional and clean and I would recommend it to anyone in the phoenix valley.

Nice informative staff. Good concentrates. Good flower.

This Dispensary Is By Far The Best One I Have Been Too Thus Far!!! Awesome Staff And Even Better Meds Thx Guys!!! Will Most Definitely Return!!!

just left w my fiánce and had a great experience will b back later this weekend for the v pen! Amber was very helpful and knowledgeable

1st time....VERY HAPPY !!! I like how clean this place is, staff were super nice, & quality & quanity of meds were great...will definitely be back

check in lady has a nasty attitude

Got the donate for 2 ⅛s get one free. This place is my number one spot now! Awesome meds VERY good quality! Thanks!

Incredible specials, amazing facility, and extremely knowledgable and approachable staff.

Horrible location, you have to drive through the crack head motel 6 parking lot Or drive blocks out of the way just to enter this joint. The budtenders dont know shit & our rude. Its like walmart they have many lanes open but only one worker. They offer shit i didn't ask for and i had so many stems in my pre packaged buds i could have made a camp fire. Do npt waste your time or $$. They attempt to compensate the quality bu offering sales HOWEVER they should know its all about quality Not quantity !

Very pricy. Staff doesn't care to be there. They must not close their medical containers because my product was very dry. I really used to like you guys last year, unfortunately not returning.

The single most worst experience I've had so far. As a new customer I felt rushed, unheard and extremely uncomfortable. The staff member I received was not educated in the products they offered. He also didn't want to listen to my needs. He kept pointing me to the touch screen display they have there. Instead of pointing me in the right direction. The only thing I can say is DO NOT GO HERE, if your a new card holder. The cannabis I received was nice. Though it was a little too dry. thank you

My ounce of White Star and Disco Funk were A+ (can't argue with 100/oz) But I asked my budtender to recommend me a good sativa and I left with two indica dominant hybrids that were SO DRY 😰😰😰

La confidential was amazing!!! Definitely my favorite dispensary

I definitely don't like driving 40 minutes to go somewhere, and they don't even have what's on the menu. You end up driving all the way back home (another 40 minutes) with nothing ...been years since I've been here,after a similar incident....HORRIBLE second chance. Don't think any of my friends or I will be back, since it's happened to all of them too... UPDATE YOUR MENU

When they first opened I went there. I bought a couple 8ths and a cool steamroller. The price was right and the piece looked nice so I figured why not. Now the donation price is 368 per oz. That is way to much to ask for an oz of any quality, imo. I can't come back as long as they only ask so much.

I have to start off by saying you guys are awesome. You actually listen to the community's feedback. I love you guys and wish i could shop here all the time. You offer some good deals, and carry dank buds. I just dont think its worth the money. Its just weed. it grows on a tree, and to pay 20$ plus taxs is crazy. I would never pay 20$ for a tomato at walmart. some people will pay that dont get me wrong, but if you want to be the BEST dispensary in az you should be looking out for the patients 100%. making sure everyone leaves completely satisfied and had a good experience. ever where else is charging an arm and a leg for medz. why not beat the competition? i know UGH can do it, and I mean that. Im getting to the point were i much rather just grow my own. Please just consider it.

nice place

I want to say what a pleasure it was dealing with them.been trying to find a location that has the medication I need and with them they have a wonderful variety and found the vap oil that I've been looking for.once again thank you very much....