I'm not a huge fan of TL but my most recent visit was pretty outstanding. Jeannie helped me out and she was very knowledgeable, she told me the cart I had didn't take the normal pen, and then she did a hard hunt for some ground flower for me. All in all she went above and beyond.
On a different note I see others mention the greeter or reception position and how rude they seem and I've got to agree on numerous occasions all kinds of staff seem totally irritated to be at that spot and in turn are quite terse with customers. I even had a bud tender tell me if customers didn't always want sales then TL could pay them better. Just be aware where you're going and don't expect anything too spectacular, this isn't craft cannabis.
abov3 and beyond the rest. I always feel so welcomed and any questions I have are always answered in perfect detail. Kaila and Eddy are always smiling and have helped me find so much