Trulieve - Clearwater

they have the best customer service and products

Had a great visit to Clearwater Trulieve! Everyone at the front desk was cheery and nice and made sure to remind me of all available deals. Also, Collin went the extra mile to score me a Sherbert TruCRMBL, which I definitely appreciated. 10/10 would shop again

It’s getting better but it can get kind of tense when lines get long & some people don’t quite understand the process yet but the staff are nice and knowledgeable and on a good day, I can be in and out in 20 mins.

Convent

Great as always. Employee Eric R. was very helpful and made great recommendations.

I put in orders online and have NEVER, in almost 3 years, walked into ANY of the trulieve dispensaries without waiting for at least 10 minutes... even if I'm the only person there ! Ridiculous and mostly annoying as hell...WHY are they the ONLY place where you're forced to sit in a waiting room ? This last visit, yesterday, was the worst experience yet; I put in an order for an eighth of flower at 7:44AM, got the confirmation, at 9:44AM got the text and email that my order is ready to pickup. I arrived at 11:00AM and was told the computer system was down..."could be 5 minutes or 3 hours" and to come back later. I don't live around the corner from this location. I went back at 3:00PM and guess what ???? They did not have the flower I had ordered !!! WTF people??? The guy helping me wasn't at all compassionate, in fact he was pretty rude, and just shrugged and said "yeah, it happens" not any suggestions for a different strain or any solution at all ! I was very annoyed by the whole run around and used the word "shit" in one of my comments to express my annoyance...he said "thanks for the language and you have a very nice day" what a rude-ass, condescending little twit ,STEVE !!!! Some of their MANAGERS have used the F-bomb like they're at home !!! I'm 70 years old and I expect, AT LEAST, a certain amount of respect and AT LEAST, a certain amount of compassion...got neither at the gulf to bay location and won't be going back there. Spread the word people ! * not the first derogatory encounter at trulieve and I KNOW I'm not the only one. Their stocks are on the way DOWN, not a surprise. Heads up folks

Great Staff and information dispersal. Max helped get my medication. Great product.

First time was confused now no Problem.

Trulieve is my go to store, that said, I did not expect the recent "Goat Rope" during the lead up to 4/20. Lines out the door, no place for the disabled to park outside or sit inside. Standing room only, at least an hour wait, shortage of product on the specified day. It's not usually like this, hopefully the problem is only temporary. The flower products are superb but the prices are outrageous - Tony Soprano must be getting his cut for sure. And what's with all that wasteful packaging just to get to the product inside? The staff is awesome but harried lately instead of their normal selves.

I think that the staff is very friendly, extremely informative and proficient at their jobs. The shop is clean and well run and the staff seem to actually like each other. A very nice work atmosphere. I’ve been there a few times and I will be back again.

Trulieve was the main MMTC I visited when I first got my card. They offer a huge selection of products, most of which I’ve really enjoyed. Their stock is usually pretty good, though certain products and strains go through major droughts. Their service has always been outstanding, and the Clearwater staff has always gone above and beyond to make sure my experience was top notch. I always look forward to stopping in to see what is available and am always treated well! Highly recommended!

Great

Wonderful people. I am a Trulieve customer at the New Port Richey store and I work down in Clearwater on Sundays. I get off work at 4:30pm and thought for sure I would be frowned at for walking in the door at 10 mins until close. Nope. Instead I was met with great conversation and all needs met in a non rushed manner, friendly and timely manner. I'll be back for sure.

Everything here is perfect. The staff is AWESOME! The products are kick ass! Thank you trulieve!

Recently visited. Staff is friendly. Service is very slow and inconsistent. Online orders save on time but they do not update their website and it’s a toss up if you get a call to tell you that they do not have your product in. Very frustrating to say the least. Whomever runs Trulieve is not focused on customer service.

Great products, phenomenal people. I love what this dispensary does daily

Doc and Max are amazing!! They helped with all my questions, every time I go there, I learn something new

No shatter or wax for clearwater/palm harbor on multiple visits. Super annoying

Made an order online. Found out upon arrival, that’s pointless. After waiting to check in, I was advised my wait time is 85 minutes. First time here and will not be returning. I’ll stick to surterra.

This is the greatest dispensary in the area. The staff are courteous, fun, and knowledgeable. Let's face it... I pass 4 other dispensary to get to Trulieve Clearwater... and the reason is because of the staff. Product is product... however, good service is hard to find (in ANY industry).

Love this store. Great service.Friendly staff. Last week saw Ashlyn and today worked with Raven.Everyone there is knowledgeable. Can’t say enough good things. Also Morgan has also been very helpful.

All the Staff is very friendly! Thank you to all for your help.

I was having trouble with some of the strains adding pain to my L foot due to Neuropathy and had need to make some exchanges to try different things. NEVER A PROBLEM!!! I had no idea that since my last visit, Alexis had been doing some book research on what strains could help my problem. I went in 2 days ago and was referred to her for my problem. She was like, "I remember you! I found some help for you!!!" She made me cry. Well, 2 days on the new strain and so far, so good~no swelling and pain is much resolved. I am so thankful and pleased that she cared enough to do the research on my condition to help me. All of the employees really care. Great place! 5 Stars!!

Excellent customer service! Employees are friendly and knowledgeable.