The Citizen By Klutch - Lorain

Since I moved back to the area, I have been looking for a dispensary that fits my needs. I was rather spoiled living in Columbus because they have everything everywhere. This dispensary filled that void for me. The staff are extremely nice, they are knowledgeable about their product, they assist you as much or as little as you need. The prices were awesome. They sent me home with a whole brochure book, explaining the different varieties and types so that I could further educate myself and help myself better understand what I need. The aesthetics were pleasing. They went above and beyond what I expected from a dispensary. I’m highly impressed. I think I found my new favorite.

Great aesthetics, looks like no other dispensary I've been to. It offers a different dynamic in where you can get in and out if you know what you want, or if you want to talk with an agent for more information, you can do that as well. Also has a drive thru, but you have to go in the store first time to register as a patient in order to use it.

Very friendly and knowledgeable staff, both Germaine and Crystal were so helpful and patient answering all of my questions. I also really enjoyed the ability to look at the product containers and “scan” them into the kiosk for more information or to easily add something to my order.

A beautiful dispensary with a knowledgeable and welcoming staff. Would absolutely recommend anyone to come check them out.

This is luxury at its finest! Definitely worth the trip to check it out! Staff super friendly and knowledgeable. The facility is amazing you won't be disappointed, prices are on point too.

Great selection of products and AMAZING staff. Everyone is so helpful and knowledgeable. Finally Ohio had a modern and cool dispensary that I actually WANT to visit!

I’ve been purchasing with the Citizen since they opened. Klutch and Kiva are definitely my favorite brands. The building is beautiful on the inside along with their cool citizen kiosks. Let’s not skip the convenience of the drive-thru. Oh and the staff they are very knowledgeable a kind. I’ve been to other local dispensaries and it seems like you are just a number. The employees at Citizen take their time especially for someone with not much knowledge on Cannabis Terpenes to help you get the right products. I would recommend The Citizen to anyone due to the great customer service/experience. Keep up the good work Citizen by Klutch you guys are on to something. You’re in a league of your own with customer service and patient care!

Super SLOW. I am specifically referring to "fill time". I was the only patient in there and it took them 10-15 minutes to fill a simple order (two packs of same edible). If they are busy forget about it - during my first visit, I waited 25-30 minutes! If you are in a hurry, or have someplace to be, don't stop here. On positive note, the place is beautiful and they do have product displays to look at while you wait.

Great customer service. They make it a relaxing experience for me as a first time customer. I love the Ice cream cake, and the Terra bites.

The staff here were so welcoming and friendly. Between that and the beautiful aesthetics I didn't want to leave! They had an awesome selection of products at good prices. The drive-thru seems convenient but this dispensary made me actually want to go inside next time! Definitely a refreshing experience from some of the others out there. I'll be back for sure!

Today was one of the smoothest transactions I have had. Today was so fast, you’d think it was McDonald’s. Very happy with my transaction. Today I got Josh D motorbreath at 37.90.% . You can tell I’m getting ready for the eclipse

I remember when they had 3 c02 carts for $55, now there $60 a piece. What’s going on????

Great friendly staff and an upscale relaxed atmosphere!

I think the facility is beautiful. It was pretty slow to just pick up a luster pod and battery seemed like there was a lot of staff but nobody was filling the order

Very nice place! Thank you to Ezra, he was very knowledgeable and patient!

Great staff and experience!

These people are Clutch at the Klutch.

Loved this place for the longest time. Was their most loyal costumer since they opened. Wanted one refund because of a faulty pod and they denied me over trye fact that the pod was empty because the oil leaked all the way out and was in a constant state of cleaning and leaking. I brought in packaging and the pod. Never going here again. Only a few cool people.