Zen Leaf - Abington

Poor treatment in the parking lot at the Zen Leaf Abington, PA location while attempting to pick up a curbside order. I was racially profiled by a manager and an employee. Not the first time that front of the house employees have been nasty to me at this location. The bud tenders are great and very knowledgeable, but Zen Leaf needs to hire employees with better people skills and provide ongoing sensitivity training that includes how to address patients from varying racial and ethnic backgrounds and also how to manage situations involving people and vehicles. I have an HP license plate on my car, yet the manager assumed that I didn’t have a tag and then threatened to call the police if i didn’t leave the HP parking spot. By the way, another employee previously told me to park there so that the manager could come out and talk to me. And that employee got an attitude because I asked to speak with a manager. Since when is it rude to ask for a manager? Then the manager came out with an attitude and was rude. Instead of doing her job, she made things worse, and the took offense when she addressed me inappropriately and I asked her not to address me in that manner. Then, the threats came, from her to me. Since when is it not okay to ask someone to address you in a certain way. I have every right to be addressed politely. Zen Leaf also needs to provide better communication to patients, especially when making policy changes that affect them. I arrived at the dispensary unaware of a policy change that Zen Leaf had made and the staff did a poor job of resolving the situation. And since their corporate offices are closed on Sundays but the locations are open, there is no visible means of support for employees who are left to defend Zen Leaf’s lack of outreach to patients. Before the change to Zen Leaf, Terra Vida was well managed and the dispensary staff was awesome. It didn’t take me very long to find other medical marijuana dispensaries in my area with better prices, locations, and discounts. So, shop around if you are being treated badly in one place….there is always another, better place to go!….with nicer people!

I left the first dispensary I visited without buying. Way too expensive, slim selection, and no vibe. Came to Terravida in Malvern and was blown away. Beautiful facility. Great staff. Vast inventory. I’ve been back since. My favorite.

Amazing.

i’m a regular here, and i couldn’t dream about going anywhere else. even if you can’t find what you’re looking for on the menu, the staff and atmosphere will keep you coming back, it feels almost like a family there. they remember me and my caregiver every week, the staff is beyond kind and sincere, and it’s always clean inside with the COMFIEST chairs!!! this was my first dispensary i went to, and i know i’ll be coming back for years !!!

As far as products, service, and atmosphere this dispensary is fantastic. Parking sucks, and it's hard to imagine them not outgrowing the place. Small issues. Great place

A great place, a calm relaxing vibe & staff is friendly and knowledgeable! Fast service!

I love the kindness and the friendliness of everyone there. They are extremely helpful and take time to answer any question you have. This is definitely the place to go

everyone is so nice and accommodating <3 thank you terravida!

I have tried multiple dispensary’s but TerraVida Abington is the only dispensary I go to now!

always such an amazing experience!! everyone is so friendly and welcoming, I highly recommend going here

The best dispensary in the state. Abington and Sellersville locations are both beautiful, comfortable and filled with caring staff. They keep their ever-growing menus updated daily! Their customer service is #1.

The staff here are very friendly and always pleasant. They are very knowledgeable and happy to answer any questions. This is my favorite dispensary!

Very nice atmosphere and great knowledgeable staff

Long waiting times. Not always in stock items.

Very nice staff. Very nice selection. Extremely busy. Long wait.

This was my first dispensary I ever went to & for quite a few months it was my favorite of all the local dispensaries. Over the last month of purchasing from this dispensary I noticed they would switch items I had ordered with other smaller dosage/more expensive items instead. It seemed that instead of pulling the online order when it was placed they pulled it before the patient actually shows up. Major red flag! I never once visited a CVS & got half the persciption I ordered for only a few dollars less than the original! This shows a major lack of care for their patients & this business is supposed to be caring for the ill & trying to help rather than make more money off them. On multiple occasions I would leave in the "comment" section when placing the order that I would most likely be in before my order set time. On multiple occasions I had to stand there & wait while they pulled it, regardless of how long ago I placed my order. Most recently it got to the point where they had sold out of items & decided to put the disposables in their place. I had caught it everytime except for my last visit. The man who completed my order was clearly new & they let him go untrained. He didn't even list my medications off to me, just told me my total. I noticed it seemed a little lower than it should so I asked him if all the items I ordered were in fact there & he assured me they were. I took my transportation home, as I cannot drive & when I arrived I noticed what had happened. At this point I am not going to return again as this is a waste of my time & money. Also the 3 pens I bought "Terravida" brand all came out of packaging. It seemed quite weird but I didn't think much of it. Within 2 weeks 1 of them wont charge or work at all. The brands Terravida sells are great quality & the selection is decent. After the thousands ive already spent there I was quite disappointed to see this "small business" doing business in such an ill manner & I am advising my friends & family to look into other dispensaries who regularly have promotions & have point systems(Terravida does not). There have been 2 other locations I've visited who when they made a mistake they compensated & the "rules" are all implemented by the establishment when it comes to this. Very sad but happy to know my town is finally getting its first dispensary by mid 2021.

This was my 1st dispensary when I got my card 3 years ago, and back then there weren't many local choices. When I was going there, regularly everyone was super nice! As time progressed and more dispensary's opened, I started shopping around. Back then other places were offering online ordering making it even easier and at this time other dispensary's offered higher % for Veteran's. Now I check the menus and if Terravida has something hard to find/popular strain, I'll run in. And every time I have been in there in the last 6 months, the staff is always different, and not as nice as years ago. Maybe I phrased that wrong, maybe less patient would be better to say than not nice...either way, I only go here if absolutely needed. The last time I attempted to, the line was outside, around the building at least 30 people, if not more. I pulled in and pulled right out. The pain and anxiety would have been too much, had I stood in that line. It was too late in the evening for me to run to another dispensary and I ended up having to wait till the next day to pick up a prescription at a different location. Perhaps on "high demand days" or holidays they should take either only walk ins OR only online orders to ensure patients are getting their medication.

Very very consistently good prices and wonderful atmosphere make for a wonderful environment. The employees listen to feedback and attempt to improve however they can!

I can not say enough good things about Terravida!!!!They are very friendly and knowledgeable from security to the budtenders and everyone in between. The products are top notch sometimes you have to wait but that just means others are hurting too so be patient.Love having them in Abington as a neighbor and a business!

Great friendly staff and knowledgeable bud tenders . Great selection of goodies . One of the best dispensary’s in the area. Love going there.

Love this place! Everyone is so kind and helpful. They have better prices than other dispensaries in the area, too. And a huge selection!

Nice friendly staff, clean shop and always well stocked!

Amazing customer service and great products! They have something for everybody's price range! Cannot say enough good things about this place!

This is my go to dispensary. I literally drive past 2 dispensaries to get there.