I believe I got an old batch because my 1/8 was by Grassroots - Banana Mints was extremely crunch and broke down like dust. I won't be doing this curaleaf no more.
I ordered online and it very clearly said two, 5 pack of pre rolls at .5 grams a piece. During checkout I clearly stated there should be two packs of the 1/2 gram pre rolls because there was only 1 pack.
What I found out when I got the bag open at home was two, 5 packs of .25 gram pre rolls.
I am not allowed to handle or touch anything until I leave the dispensary. These little ore rolls are almost worthless to smoke.
I depend on you to get it right. Now I’m stuck with pre rolls i don’t want an can’t return.
This is like driving away from the drive thru with the wrong order. I’m overly disappointed in you and am considering not returning.
Thank you for making me pay for your mistake. That’s always fun.
Ordered online in the morning to ensure certain product was saved and enabled to be picked up after work. I went to pick up the medication only to find out they substitute with whatever strain they felt I would like. I was never notified or suggested the new strains, just put into my bag as if I agreed to it. The night supervisor understood my issue regarding the random substitution of medication. Offered a free premium. I declined and just ordered an 8th. Where another employee tried to defend the actions saying this was what they normally did and it wasn't a big deal, an all indication and sativa are the same. I laughed at him. Purchased jack instead of the large online order and I will highly be considering lodging a complaint with the medical marijuana board regarding the substitution of medication without patient consent or inform. Highly disappointed with the other employee's lack of knowledge or seriousness of giving the incorrect medication. I have a feeling this is an issue with management down.
This place has turned into a joke. I have been frequenting this dispensary since they opened in 2017 and have considered this my “home” dispensary. I went in last week to find out they basically doubled all their prices, under the guise that “tax and fees” are no included in all prices. Think I’m wrong? Their 1g pre-rolls, which used to be available in a 5-pack for $20 (on special) or $25 (regular price) are now $9 EACH. so $45, more than DOUBLE what they used to charge. There are way too many dispensaries competing for my business to waste my money here. As I was leaving, I asked one of the managers what’s up with the price increase? He said they are getting their prices ready for when the state makes cannabis legal recreationally. What a joke! I live across the street from this dispensary and will literally drive 30 mins to my new go-to place (Bloom) as they have much more competitive prices.