Surterra Wellness - Gainesville

So the store is beautiful. The people are very nice, but know NOTHING about what they have in stock. I asked about cartridges, was shown them on the wall and asked about the different types and strains. (the names of the items are relief, zen etc.) the person working couldn't tell me if they were a blend, if they ran sativa or indica or if it was one strain. Finally, he shows me that they have some flower (after he couldn't answer my questions about the carts). He shows me the one strain and I said no thank you, I'll take a cartridge. After about 15 minutes where the person who was supposed to bring out my item from the back finished chatting, I was rung up. The price was super low and I said "wow your carts are a great price!". I get home much later and open my purchase to find flower prerolls that I declined. I will not be going back to this location and am avoiding the chain now.

The staff at the Gainesville location are wonderful. They took the time to explain everything and answer all of my questions. I am impressed with their products and will be returning.

I am new to cannabis and had a great experience at this store. The staff was very friendly and accommodating. I had a lot of questions and the person who helped me was very patient and knowledgeable.

the staff was awesome very helpful and very patient they had a good variety

Love this store!

Outstanding quality, atmosphere, service, and products!