Surterra Wellness - Tampa

Surterra has the worst customer service that I've ever dealt with. They are completely unresponsive. I'm simply attempting to make a purchase. Their web site won't let me do it and NOBODY will help me. I've been promised callbacks that never came. I sent them an email that they promised to respond to...they didn't. I'm not sure what their actual business goals are but they show very little interest in customer acquisition and retention.

I went to this location to get a refill.. And during that process I had the pleasure of being assisted by Sarah N Alex... I had mentioned that Dart battery would charge... Sarah printing promptly looked up my purchase date and informed me that it was still under warranty!! And they asked some questions as to the care and charging habits and determined that it would be fully covered..! I was Very impressed as Great Customer Service like those theses days is getting hard to find! They made a loyal customer out of me... Big Thanks to Sarah and Alex

Kaleigh was very knowledgeable and helped me with exceptional service!

As a Parallel/Surterra employee, I can attest that while the atmosphere and service in the stores are great, the products themselves have a number issues. Our tangerine and mixed berry chews don't stand a chance compared to MUV's chews, and often times you will find hairs in them which is disgusting. There are policies set up in the Wimauma facility regarding the maintenance of hair and hairnets, but often times you'll find them in these chews. Likewise, be aware that the milk and dark chocolate bars will often be unevenly spread, resulting in uneven doses, and they may contain metallic shavings. Our lozenges are very good but again, they may not be properly filled in the molds resulting in a hollow lozenge. You're much better off at MUV or even Trulieve and this a testament from a kitchen worker at the plant. Shop somewhere else for better quality products. Not from a company who has already shut down stores in Pennsylvania due to poor management and quality control.

Ian was very knowledgeable and helpful.

Don’t sell flowers because of landlord, can only get vapes, oils and just anything not a green leaf. Landlord is ridiculous since in any form you get the same results. Suterra needs to move from this location

I have been to every dispensary in the tri State of Florida for my medical needs. Seizures,PTSD and Chrons Disease. Surterra Wellness not only has the most knowledgeable and professional staff but the best quality strains but the only consistent inventory. Surterra is far and away the best dispensary in my opinion

Quick service. Informative

Location is not a good place. However the store is great. Location isn’t ideal for me. I only go now when I have to go. I have a store closer to me

While Truelieve is out of all concentrate state wide. I went into sutera asking for something close to chem dog I got Tillamook it is just like CD. They need to come up with more responsibly priced product. I think with competition comes with good product. I keep suggesting a Senior discount and a discount for for the disabled. Otherwise who is really is going to shop there. I believe once the grand opening happens on Thursday after that they might have discounts we are almost all retired here & don't mind traveling to the discounted store's. That's why Truelieve will remain the best choice until the others follow.

I used to like everything about sueterra but then they started not delivering anymore and everytime I go there they offer all these different kinds of strains (sherbert is my fave) but yet never seem to have them or know when they will be able to get them..... bummer