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Sticky Ypsi gave a whole new meaning to their name. My First negative review, but they worked hard for this. I wish I could give you guys No stars. On 4/20 I placed an online order, then waited for 3 hours with no response. Upon arrival the order still was not ready. A curbside guy finally brings out an order and it's for the vehicle next to me. 30 minutes later they bring out my order: supposedly 4 grams 4 strains. Instead they gave me two grams of two strains. Luckily I checked my order. 15 minutes later he comes back out and says the wait was because he had to update my info. I look in each container and one looks extremely short now, and another has 3 sticks and crumbs. I ask him if this is what took so long and he gets his manager. She comes out to ask fo my card because I'm not properly in the system. No apologies for the sub par product. 15 minutes later, She then offers 20% of a quarter next time I visit. So I should come back for a discounted quarter with more stems. You guys shouldn't be in this industry With management and service like this. Not only did you have sub par customer service, your product was also suspect: one gram under weight when I weighed it and the other had 3 sticks and crumbs in a gram. Your manager was unapologetic and tone deaf.
I visited Sticky for the first time today. I placed an online order and everything was ready when I got there. All of the staff were super friendly and helpful. This is definitely now my go to place. Well done.
I am a regular of Sticky and have used their curbside service through Leafly many times. Today it was an awful experience. Order was not ready and they didn’t even fulfill the order either. Also their recreational items are all peppered into their normal menu which that causes issues too. Sticky don’t grow faster than you can provide good customer service.
I like calling in my order & having it ready when I get there.
To each and every one of you...thank you so much for all the help. I just cannot go anywhere else! STICKY FOR LIFE!!!