nuEra Urbana (Recreational)

I love going to this location. Everyone is always so helpful and knowledgeable about their products. I am usually helped by Shawn who is very chill and is always welcoming to talk to. I've never had a bad experience there because of the workers. Not to mention they usually have really good deals.

Ky is absolutely amazing, very good customer service and I love when she’s at work. She makes sure you feel comfortable and tries to provide you with whatever you need.

Lea was incredibly helpful with helping me submit everything for my medical card and in finding out why there was an issue on the state site for me. I'm immensely greatful for her help with the process for my medical card and adding my caregivers to it. I had no clue I could have 3 compassionate caregivers, so it was helpful to find out I could have both my spouse & eldest 21yr old child. The Urbana location is lucky to have her (and the other staff too), as they are what makes myself and many others I know pick this location and company over the several others in our town & surround towns. Location is clean, staff sweet/helpful/knowledgeable, and professional (without the cold disconnect you can often get at others). It's been awesome watching the location grow and evolve since they opened.

I pre-ordered two products I received a text saying it was ready to be picked up got all the way across town they only had half of my order that is BS that's why I like going to Sunnyside they will let you know before they confirm the order so New era you suck no wonder you get a 3.7 rating