nuEra Urbana (Medical)

Everyone was very helpful! We were waited on by Rylee

Wasn’t a bad experience but nothing to be excited about. You walk in and first impression it looks run down but friendly staff at the front. But once I got past the second door it was exact opposite. Looked nicer but back staff wasn’t friendly. I felt like I didn’t belong. This my first time here and I was asking questions and trying to get familiar with the place. And I kept getting looked at like I didn’t know what I was talking about and just received short answers. I’m not here for the customer service but for the weed. I’m medical patient and long time stoner and been looking for place that has good medical stuff. I got some bud and carts and it was nothing special. I would rated it mid level quality. 40% chance I come back.

I made NuEra my dispensary after a year over in Springfield, and I've got to tell ya, nuera walks all over both medical dispos in springfield. i've only made one purchase so far in Urbana, and I've gotta say I'm pretty happy. the products I purchased were on point with what I'm looking for. the staff was really patient with me while I sorted thru the massive inventory. prices are about as good as they can get for this state. I'm used to only 100 products at one time. nuera has over 450 to choose from as of this review. I'll continue to go there until they give me a reason not to.

Recently their business practices are suspect. I’ve drove over 2 hours after placing an online order, getting a text said that said orders were ready and every time I had atleast 1 item missing from my order and an entire order was gone. Employees keep for themselves or sell out from under you. Curbside pickup will rip you off, online ordering is useless as they will keep whatever they want out of your order as they see fit. Customer service is non existent, the quality product they have is substandard... DO NOT waste your time, effort or money, you will get screwed one way or another. It just keeps getting worse. I won’t be back. Too many dispensaries out there!!