Nirvana Center - Downtown Phoenix

The manager is rude and this is the second time I go and what they had advertised is not correct. Do not recommend this place to anyone.

Bait and switch. Advertise one product then magically they are out of stock but have a different product they want to dump in you. I will gladly shop elsewhere.

Second time I’ve gone there and they have an honor to deal that they listed online. Sucks because the bud tenders are super cool but it’s a waste of time going down there just to find out that they won’t honor a deal that’s online on their website. Save your time and money and go elsewhere.

Removing reviews now?? My review and others have been removed. It not because the reviews all said there is no organization. The med &rec item are not separated. So when you order online it all seems good, UNTIL you drive 20 mins or more to pick up and the budtender tells you that they switch your item to medical and we cant sell it to you. That's not good business ethics and no removing reviews. ALL ABOUT THE BENJAMIN$ NOT THE CUSTOMERS. WHAT A SHAMe

unorganized chaos. they do not have their medical or recreational items separated there is no lines there is no organizational skills and a complete waste of time, if you will be placing your order and then for you to get there and then tell you they can't sell it to you. this should be an illegal practice if you are allowed to place the order.

Management will tell you they're too busy with other customers to care about your feelings if you worry you were overcharged.

I am extremely upset with my experience in your establishment. I purchased a half-ounce of Grow Sciences flower and did not expect this "High-Grade Product" to look and feel so miserable. After purchasing and feeling the bag, I immediately asked for assistance from the Management and received no help whatsoever, in fact, I feel disrespected by their outcome. I paid for High-quality flowers and received dry, small popcorn buds. Instead of giving me the option to return or exchange the flower, as I never left, the budtender gave me 2 cheap pre-rolls to try and "apologize for the inconvenience." It is safe to say, I will never return to this establishment. As well, I am going to leave this review on all possible platforms and ensure I let all of my people know, not to do business with your company. There are plenty of other dispensaries in Arizona that will properly label their product, as well as do more than you did in this instance.

Male manager is completely rude. Went in for an online offer and they didn’t have it. When I asked for other deals and help he just kinda threw a paper at me and told me you look. I will not be returning to this location due to the fact that I’ve had multiple bad experiences with this one manager in particular.

Deals on leafly aren’t clearly listed as med only. This is the second time I’ve placed a rec order online and once I arrive I’m told the product is med only. Knowing this ahead of time would’ve saved time and opportunity cost.

Hello everyone I was in this facility a couple days ago had the worst customer service experience ever my bud tender was a male had this annoyed look on his face he didn’t offer any deals very awkward ended up leaving with just 1 thing

Have read bad reviews about this place. Seen people upset at other dispensaries. But was at 7th Street and Buckeye store. Two days ago. If you are up on what's going on at these stores. Things should be just fine. My bud tender was a young man named David. His attitude toward his job. And his ability to listen. Yes listen. Not a strong point for young people. So listening- attitude and respect. What I call. Perfect bud tender

Do not come here. Their FTP deal is only valid for new customers as of September. This was my fourth visit coming to Nirvana Center since 2021 when I was medical. I was denied not 1, but 2 FTP deals. Weed is mid too. Parking is non existent. Save your money and time. Trulieve is up the road lol.

fast

Nirvana Downtown has a friendly staff and it always has great deals. Always satisfied with price and quality.

I purchased savvy product “Great Scott’s OG” the bud was extremely dry and filled with seeds. I called and spoke with the manager at Nirvana Center Downtown to complain see if I can do an exchange. If any of you know savvy products they’re not a cheap vendor for the price we should never expect seeds and dryness. Manager stated there was nothing they can do, to leave a review on the vendors page. But that’s not enough Nirvana Center Downtown should be just as responsible and accountable for the quality, or better yet lack of quality on the product/medicine being purchased by patients. I don’t recommend this location nor savvy products.

Perfect experience, my first time thank you lex.

Waited in pick up for ever. About 3 people after I arrived were checked out before me. I had places to go I was highly irritated. Hence exactly why I put in online ORDER. Never coming back

Went for the first time and got some Shango from December 2022. Definitely wasn’t very good. And it was “promo”.

I would not recommend this location management is horrible here but shout out to the store on 35th ave for the 1/2 gram cart for the unpleasant experience i had at the store on 7th st and buckeye.. from now on ill go out my way to ovoid this location if possible

Great Deals

Waited for 10 minutes to pick up my order watch six walk-ins go before me

The parking lot is not thee greatest the way it’s set up it takes a little bit if you know whaat you want you will still have to wait wish it was a little faster as it’s the closest to my work

When you advertise bogo, you should stand behind your advertised price. Don’t change the price when at the counter

WARNING TO ALL SENIOR MM patients:I am both a medical marijuana patient and am 65 years old , which qualifies me for a senior discount at most dispensaries. Nirvana has been one of the four dispensaries I go to regularly as they have a large selection and good specials. Recently they improved their senior discount to 15% from the more typical 10% but with a small print warning that “conditions apply” . Today I found out the hard way that these “conditions “ are more limited than anywhere else. For example , they didnt apply to my Jeeter order , which I found out after I pre-ordered , drove to the dispensary and had my total rung up which did not include any discount. Now except for their Xmas release ,Jeeters are widely available and frequently are offered at 30 % or BOGO at various dispensaries .(By comparison the retail price of most Jeeter products in Los Angeles are already 20 to 30 percent less than the retail price charged in AZ so you know these carry a large profit margin for the dispensary). It is a perfectly fine dispensary except for this minor bait and switch. Seniors beware. Call ahead and make sure you know the price before you get there .